Timed out, "Unable to log in"

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halo2252
halo2252 Posts: 0 Arc User
edited June 2011 in Support Desk
Hello Technical Support,
I've seen other posts about this subject of why the time out message keeps appearing but, in my case I can go to the log in screen obviously, I can log in PWI on the website, and the Port for the actual PWI isn't closed at all yet I keep receiving the "Unable to log in" message repeatedly. Please tell me how to fix this! D:
Post edited by halo2252 on

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  • FatalFate - Archosaur
    FatalFate - Archosaur Posts: 3 Arc User
    edited June 2011
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    im having the same problems, i cant login into my chars in archosaur. can log into my other chars in RT and DW servers tho.
  • ozimov
    ozimov Posts: 199 Arc User
    edited June 2011
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    Often time’s players’ antivirus programs will falsely flag our game files as threats. This makes it hard for installation to complete unless you add an exception in your firewall and/or antivirus application.
    Please see if any of the information below might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you continue to experience this issue, even after powercycling your networking gear (router, modem etc) along with rebooting your computer, then I will require you all to open a ticket with us in Tech Support so we may assist you further.

    Be sure to attach a few traceroutes to the ticket.

    Instructions for tracerouting from your computer to our servers:

    1) Click on Start > click on Run (or in the Windows Search box)> type in cmd

    2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com (You can use any of the IP addresses to our servers that are listed below. Try several.)
    Please note there is a space between "tracert" and "pwieast1.perfectworld.com"

    3) Wait for the traceroute to complete.

    4) Right Click on the window

    5) Select the "Select all" option

    6) Hit "Enter"

    7) You will now be able to paste the text into your reply.

    8) Include in the body of your e-mail what Internet Service Provider you are using and what part of the world you are trying to connect from.


    General IP Addresses for the game servers:

    Sanctuary (PVE) pwigc2.perfectworld.com
    29000:64.74.134.24
    29000:64.74.134.25
    29000:64.74.134.47
    29000:64.74.134.48
    29000:64.74.134.49
    29000:64.74.134.50
    29000:64.74.134.51
    29000:64.74.134.52

    Lost City (PVP) pwigc3.perfectworld.com
    29000:64.74.134.57
    29000:64.74.134.58
    29000:64.74.134.31
    29000:64.74.134.32
    29000:64.74.134.53
    29000:64.74.134.54
    29000:64.74.134.55
    29000:64.74.134.56

    Heaven's Tear (PVE) pwigc4.perfectworld.com
    29000:64.74.134.61
    29000:64.74.134.62
    29000:64.74.134.63
    29000:64.74.134.64
    29000:64.74.134.38
    29000:64.74.134.39
    29000:64.74.134.59
    29000:64.74.134.60

    Harshlands (PVP) pwieast1.perfectworld.com
    29000:74.201.183.20
    29000:74.201.183.17
    29000:74.201.183.18
    29000:74.201.183.19

    Dreamweaver (PVE) pwieast2.perfectworld.com
    29000:74.201.183.27
    29000:74.201.183.24
    29000:74.201.183.25
    29000:74.201.183.26

    Raging Tide (PVE) pwieast3.perfectworld.com
    29000:74.201.183.67
    29000:74.201.183.68
    29000:74.201.183.69
    29000:74.201.183.66

    Archosaur (PVE) pwiwest4.perfectworld.com
    29000:64.74.134.37
    29000:64.74.134.26
    29000:64.74.134.27
    29000:64.74.134.29
    29000:64.74.134.30
    29000:64.74.134.33
    29000:64.74.134.34
    29000:64.74.134.36


    We'll take a look at those and give you our feedback on them for you.
  • halo2252
    halo2252 Posts: 0 Arc User
    edited June 2011
    Options
    Thanks Ozimov,
    The instructions are pretty detailed and It almost feels like an automated message but, I'll see what I can fidget with in my internet/LAN and router settings.