Having a weird problem...

Heki - Harshlands
Heki - Harshlands Posts: 2 Arc User
edited June 2011 in Support Desk
So I am trying to get onto PWI after my parents switched computers. It's a Lenovo with Windows 7 for anyone who cares. Anyways, I try to start it and I get this crazy error or something with a bunch of gobbledygook in a dialog box. I can't figure out what's wrong. I appreciate ANY help. Thank you so much! b:pleased
Post edited by Heki - Harshlands on


  • ozimov
    ozimov Posts: 199 Arc User
    edited June 2011
    No worries, could you ticket in with your dxdiag attached?

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you Heki.