Billing with PWI. Game Masters/Forum Moderators read please.

IlIuminous - Archosaur
IlIuminous - Archosaur Posts: 39 Arc User
edited June 2011 in Cash Shop Huddle
I have tried to call in about something I've charged, Live chat, even a Ticket. The phone network is down, Live chat is down, and Tickets will take far to long to respond too.
The fact a number was give to call but every time I called no one answered is quite miss leading, I would accept a "Please hold one moment" or something of that sort. The live chat, not sure what's going on there... and the ticket system speaks for itself.

I want to cancel a large sum I charged due to a few issues that arrived after charging, Poor service and a few more reasons have been added to the list.

In no way am I raging, Trolling, or looking for any attention other than the billings attention.
So if you have anything moronic to say, please put a foot in your mouth.
Post edited by IlIuminous - Archosaur on

Comments

  • IlIuminous - Archosaur
    IlIuminous - Archosaur Posts: 39 Arc User
    edited June 2011
    Hopefully if you can move my thread around you can also talk to the billing department, Since they are unreachable for the people who actually pay them.
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited June 2011
    IlIuminous - Archosaur wrote: »
    I have tried to call in about something I've charged, Live chat, even a Ticket. The phone network is down, Live chat is down, and Tickets will take far to long to respond too.
    The fact a number was give to call but every time I called no one answered is quite miss leading, I would accept a "Please hold one moment" or something of that sort. The live chat, not sure what's going on there... and the ticket system speaks for itself.

    I want to cancel a large sum I charged due to a few issues that arrived after charging, Poor service and a few more reasons have been added to the list.

    In no way am I raging, Trolling, or looking for any attention other than the billings attention.
    So if you have anything moronic to say, please put a foot in your mouth.

    If you were attempting to contact us via phone or livechat in the last 90 minutes or so, the reason you did not receive an answer is because the staff that field those help calls were not here due to lunch. If you were to call or attempt to use livechat at this time, you would receive someone and be able to get the help you need. Both of those options are only open during business hours and while we have staff on hand that deal specifically with those means of communication to our company.

    Your Google purchase that said "new/reviewing" has been canceled per your request.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • IlIuminous - Archosaur
    IlIuminous - Archosaur Posts: 39 Arc User
    edited June 2011
    Thank you very much I got threw.
  • jallouche
    jallouche Posts: 1 Arc User
    edited June 2011
    whattttttttttt john u still play <3

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