Prepaid Pay Not Working?

saberflare
saberflare Posts: 0 Arc User
edited June 2011 in Cash Shop Huddle
I tried to enter my pin for the prepaid pay option and it doesn't show any respond, doesn't even say invalid code or something.
Post edited by saberflare on

Comments

  • krittycat
    krittycat Posts: 4,187 Community Moderator
    edited June 2011
    Shnuggles wrote: »
    Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below.

    Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly charge ZEN after your session has been cleared.

    If this issue persists, you can also use an alternate web browser such as Firefox, Google Chrome, Safari, or Internet Explorer.

    If this is not the issue or you are still experiencing issues with the payment page, please let us know.

    From Shnuggles, the Billing Expert. ^-^
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  • Sixx - Dreamweaver
    Sixx - Dreamweaver Posts: 4 Arc User
    edited June 2011
    All of these steps have been followed and yet still unable to use a prepaid PWI card. this is extraordinarily upsetting. A ticket has been submitted but I am well aware of how busy things can get which is in and of itself frustrating being that it is disappointing to NOT be able to access my Zen purchases (use my card) when I was expecting the typical quick and easy access to do so. I appreciate your quick and timely response

    -Sixx

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