Recent Server Disconnect at around 5:45 pm PDT today (6-13-2011)

frankieraye
frankieraye Posts: 250 Arc User
edited June 2011 in General Discussion
Hey all,

As many of you noticed, our game servers suffered a mass disconnect at around 5:45 pm PDT. It turned out to be an issue with our ISP, and we were able to bring the servers back up around an hour and forty five minutes later.

We apologize for this inconvenience and we thank you for your patience.

-PWE Staff
PWI Wiki | Dragon Points | GM Support | Private Message
Post edited by frankieraye on
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Comments

  • LovesTragedy - Lost City
    LovesTragedy - Lost City Posts: 474 Arc User
    edited June 2011
    Dont give in to the 2x beggers D:

    EDIT: First :O



    Also, ty for the update ^.^
    [SIGPIC][/SIGPIC]
    Chars:
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    LovesTragedy 100 demon R8 Cleric

    ~Finally quit this god forsaken game~
    Enjoy the rest of the downward spiral. See you in SWtOR b:bye
  • Foxchu - Archosaur
    Foxchu - Archosaur Posts: 39 Arc User
    edited June 2011
    keep doing your job frankie that's all we ask b:victoryb:cute ok lets all get back to work grinding to make a living :3 see ya online! :D
    [SIGPIC][/SIGPIC]
    ~Fear the Fox~

    at the end of the day... idc if i'm "pro" or have the best gear... cause i know i'm an awesome veno cause i pour my heart into my character and give her life <3
  • X_Mufasa_X - Heavens Tear
    X_Mufasa_X - Heavens Tear Posts: 1 Arc User
    edited June 2011
    So, hackers are not behind this?

    Since there have been a lot of attacks from hackers to video games related companies and to the US Senate
  • endlesstorture
    endlesstorture Posts: 4 Arc User
    edited June 2011
    we will never know what really happened. They give the best possible news to the public that will keep Pwi safe and strong. Everything is fixed, was just a simple problem like last time a ''coffee spilled on the wires''.
  • truekossy
    truekossy Posts: 7,021 Arc User
    edited June 2011
    Yay for information.

    +1 before the QQers invade
  • MeikoVll - Heavens Tear
    MeikoVll - Heavens Tear Posts: 8 Arc User
    edited June 2011
    Thanks for the Update Frankie. Time to log back in b:pleased
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited June 2011
    LovesTragedy - Lost City wrote: »
    Dont give in to the 2x beggers D:

    EDIT: First :O



    Also, ty for the update ^.^

    ^ Amen!! b:victory
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
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  • MistaBwanden - Sanctuary
    MistaBwanden - Sanctuary Posts: 2,803 Arc User
    edited June 2011
    Stop running on Vista.
  • Kieve - Dreamweaver
    Kieve - Dreamweaver Posts: 385 Arc User
    edited June 2011
    we will never know what really happened. They give the best possible news to the public that will keep Pwi safe and strong. Everything is fixed, was just a simple problem like last time a ''coffee spilled on the wires''.

    In light of this, the cash-shop heavy turn the game has taken in the last year and a half, and the semi-recent attack on PSN, I can't help but wonder:

    Frankie, if PWE were successfully **** by a malicious party, and our information (esp. billing information) compromised, what would PWE's response be? Would we be notified, or left in the dark until mysterious charges began appearing on our statements? Would the company be open and honest about what happened, the "hows" and "whys" of the attack, and the (nonspecific) measures being taken to correct it?

    I stress this is all a what-if, since I don't believe that's what happened with today's downtime. But given the number of people and the amount of currency still being pumped into the game, it's more than an idle thought to believe PWE might eventually get hit with something more malicious than the DDoS a couple months back. In other words, I feel it's a question that has to be asked.
    [SIGPIC][/SIGPIC]
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  • anwynd
    anwynd Posts: 0 Arc User
    edited June 2011
    thnk god i thought it was my computer also with all the mass server trouble l8ly is this a sign tht the game needs new upgraded servers or is it just me?
    Collector of pet eggs, armor, weapons, fashion, and mountsb:chuckle
  • Ms_Annasutra - Heavens Tear
    Ms_Annasutra - Heavens Tear Posts: 40 Arc User
    edited June 2011
    Ohhhh so that's what happened. I was in BH SoT. When we came back on, one of the squad members was dead and the barb's HP Charm had completely ran out... .-.
  • Aneurysmal - Heavens Tear
    Aneurysmal - Heavens Tear Posts: 798 Arc User
    edited June 2011
    Kieve - Dreamweaver wrote: »
    In light of this, the cash-shop heavy turn the game has taken in the last year and a half, and the semi-recent attack on PSN, I can't help but wonder:

    Frankie, if PWE were successfully **** by a malicious party, and our information (esp. billing information) compromised, what would PWE's response be? Would we be notified, or left in the dark until mysterious charges began appearing on our statements? Would the company be open and honest about what happened, the "hows" and "whys" of the attack, and the (nonspecific) measures being taken to correct it?

    I stress this is all a what-if, since I don't believe that's what happened with today's downtime. But given the number of people and the amount of currency still being pumped into the game, it's more than an idle thought to believe PWE might eventually get hit with something more malicious than the DDoS a couple months back. In other words, I feel it's a question that has to be asked.

    Our billing is done through other companies.
    Main:
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  • Michael_Dark - Lost City
    Michael_Dark - Lost City Posts: 9,091 Arc User
    edited June 2011
    LovesTragedy - Lost City wrote: »
    Dont give in to the 2x beggers D:

    Of course he shouldn't.

    3x is all the rage now.

    b:pleased
    I post in forums. This one and others. That's why I post.
  • endlesstorture
    endlesstorture Posts: 4 Arc User
    edited June 2011
    we need a 2x drops now!!!!!!!!!!!!
  • XX_Vol_Xx - Heavens Tear
    XX_Vol_Xx - Heavens Tear Posts: 13 Arc User
    edited June 2011
    u d/c me just when i was in pk mode, im not happy about taht, i want 2x drops for me sitting on my chair being bored for almost 2 hours!!!!!
  • Chadric - Heavens Tear
    Chadric - Heavens Tear Posts: 489 Arc User
    edited June 2011
    o god... lmao...

    But seriously where's the 2X they always kick the summer off with? :(
  • Sirrobert - Dreamweaver
    Sirrobert - Dreamweaver Posts: 3,395 Arc User
    edited June 2011
    LovesTragedy - Lost City wrote: »
    Dont give in to the 2x beggers D:

    EDIT: First :O



    Also, ty for the update ^.^

    But I want double drops :(
    I need raptures for my sin's weapon, and theyr so expencive now b:surrender
    9 out of 10 voices in my head say I'm not crazy... the 10th is singing the music of tetris
  • BonVoyage - Archosaur
    BonVoyage - Archosaur Posts: 31 Arc User
    edited June 2011
    I want 2x drops, exp and spirit RIGHT NOW !

    My sin's daggers aren't gonna 2nd cast themselves. b:cry
  • Kieve - Dreamweaver
    Kieve - Dreamweaver Posts: 385 Arc User
    edited June 2011
    Aneurysmal - Heavens Tear wrote: »
    Our billing is done through other companies.

    /facepalm
    Yes, I remember now. Paypal, Google, etc. I feel slightly dumb. There is, however, the "billing profile," and while it fortunately doesn't contain financial info, it's still of a personal nature - so that part of my question stands, at least.

    Mostly I'm just curious to hear how the company would respond if it were ever truly compromised by a malicious source.
    [SIGPIC][/SIGPIC]
    Clockwork spider luvs you.
    youtube.com/watch?v=J9TPpBwVhM8
  • ademz
    ademz Posts: 1 Arc User
    edited June 2011
    tyty for working it out , I'm glad to get back in game . Now could some one plz rid me of these blessed hic ups?tickle fight!!!
  • NOTREAL - Archosaur
    NOTREAL - Archosaur Posts: 194 Arc User
    edited June 2011
    Lol.

    Last night was the first time in months I stayed logged in the whole time. Epic.
  • JanusZeal - Heavens Tear
    JanusZeal - Heavens Tear Posts: 3,852 Arc User
    edited June 2011
    Kieve - Dreamweaver wrote: »

    /facepalm
    Yes, I remember now. Paypal, Google, etc. I feel slightly dumb. There is, however, the "billing profile," and while it fortunately doesn't contain financial info, it's still of a personal nature - so that part of my question stands, at least.

    Mostly I'm just curious to hear how the company would respond if it were ever truly compromised by a malicious source.
    Since Perfect World Entertainment and their billing department operate in California, they are required by California law to notify every single person in their financial database if said financial database has been compromised, regardless of where the persons in their database lives.

    The method of contact in this case is e-mail, so the e-mail on the account would be contacted, just like in the Sony issue. If they don't, they can get sued up the ***. They can't "mysteriously leave us in the dark".
  • SashaGray - Heavens Tear
    SashaGray - Heavens Tear Posts: 3,765 Arc User
    edited June 2011
    but since they dont have any actual financials they have nothing to disclose.
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  • JanusZeal - Heavens Tear
    JanusZeal - Heavens Tear Posts: 3,852 Arc User
    edited June 2011
    SashaGray - Heavens Tear wrote: »
    but since they dont have any actual financials they have nothing to disclose.
    Depends on what you call financials. As a subsidiary, they're not like PWRD. However, their receipts come from Foster City, so much like employment, transactions that occur within the state are subject to it's rules.
  • SashaGray - Heavens Tear
    SashaGray - Heavens Tear Posts: 3,765 Arc User
    edited June 2011
    i mean individuals dont directly engage in financial transactions, they are done through 3rd party payment processors like paypay, so they dont have any customer's financial information that is subject to compromise. the onus is on the payment processors to provide notice in the event of compromise.
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  • VenusArmani - Dreamweaver
    VenusArmani - Dreamweaver Posts: 6,009 Arc User
    edited June 2011
    SashaGray - Heavens Tear wrote: »
    i mean individuals dont directly engage in financial transactions, they are done through 3rd party payment processors like paypay, so they dont have any customer's financial information that is subject to compromise. the onus is on the payment processors to provide notice in the event of compromise.

    IIRC some people do/can pay pwe directly here in the states. I can't remember...or at least there used to before the redid webpage. I think they used to have a direct buy option or something like that, I think my brother had me do it back in march when he bought me a warsoul helm for my birthday.....Frankie did you guys remove that payment method?
    [SIGPIC][/SIGPIC]
    Thanks Silvy for the superb sig <3

    VenusArmani's word of the moment: Expand your Vocabulary, Expand your horizons!
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  • JanusZeal - Heavens Tear
    JanusZeal - Heavens Tear Posts: 3,852 Arc User
    edited June 2011
    SashaGray - Heavens Tear wrote: »
    i mean individuals dont directly engage in financial transactions, they are done through 3rd party payment processors like paypay, so they dont have any customer's financial information that is subject to compromise. the onus is on the payment processors to provide notice in the event of compromise.
    While you're right about that, I think they meant personal/billing stuff related to this game. For instance, the wallet part (name, address, etc.), e-mail, password.

    And just to reiterate, Paypal's financial receipts come from Palo Alto (near PWE), and Google's from Mountain View (near PWE). In either circumstance, it looks like people are going to be relatively protected. Of course, that's all varying depending on what one finds to be secure, since even with said restrictions in place, Sony still got balls on their chin.
  • Qasari - Lost City
    Qasari - Lost City Posts: 17 Arc User
    edited June 2011
    Really unrelated but omg, JanusZeal lololol you remember Saraiyu!?! :O Can't believe you still play haha
  • _Marta_ - Dreamweaver
    _Marta_ - Dreamweaver Posts: 137 Arc User
    edited June 2011
    Yes and it was SO BRILLIANT! That's around celestial tiger EVENT time at my side. I had to skip it T_T
    [SIGPIC][/SIGPIC]

    ~A flower blooming in space~
  • Kolydescope - Heavens Tear
    Kolydescope - Heavens Tear Posts: 41 Arc User
    edited June 2011
    It never ceases to amaze me that the rambling ensues none the less. People, it's a corporation! With the number of people playing this game, and purchasing from the boutique, they DO NOT CARE if you were in PK, in BH, a TT, or just standing around looking sharp in the fashion you bought from them. Their ONLY concern was getting their "cash cow" back up and running so they do not lose too much profit. In essence, think about it; How much money did PWE lose while the server was down?b:mischievousb:cool
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    KOLYDESCOPE - SAGE - PURE TANK

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