Really annoying error msg

iknife212
iknife212 Posts: 0 Arc User
edited June 2011 in Support Desk
Im getting a unreadable error message when I try and start the game! I've read around so I know what info to give you guys witch is

PC info
Name:NVIDIA GeForce 9500 GT
Manufacturer:NVIDIA
Chip Type:GeForce 9500 GT
DAC Type: Intergrated RAMDAC
Approx. Total Memory:1556 MB
Current Display Mode:1280 x 1024 (32 bit) (60Hz)
Monitor:Generic Non-PnP monitor

Errors
http://img193.imageshack.us/img193/2195/unledfr.png <--- rthis one i get while trying to skip the launcher

http://img32.imageshack.us/img32/2342/dsal.png <--- this I get when pressing the start button in the Launcher, and all my drivers and I have the lanugage pack installed please help gms






EDIT: The error created a doc that has this in it




Post edited by iknife212 on

Comments

  • ozimov
    ozimov Posts: 199 Arc User
    edited June 2011
    The first one translates to: File pack [%s] is corrupt and cannot be opened. Please verify or reinstall your client.

    The second one translates to: Graphics card must be able to map at least two texture layers.

    So lets update your graphics card drivers and run verify. If you need further assistance with this we will be happy to help. Simply open a ticket with us in tech support with the data requested.

    b:thanks
  • iknife212
    iknife212 Posts: 0 Arc User
    edited June 2011
    Ozimov wrote: »
    The first one translates to: File pack [%s] is corrupt and cannot be opened. Please verify or reinstall your client.

    The second one translates to: Graphics card must be able to map at least two texture layers.

    So lets update your graphics card drivers and run verify. If you need further assistance with this we will be happy to help. Simply open a ticket with us in tech support with the data requested.

    b:thanks


    I've tried to verify it, is it possible i can download that file sepertaley? And im updating my G drivers now so ill get back to you if it helps
  • iknife212
    iknife212 Posts: 0 Arc User
    edited June 2011
    I did everything you saiud but I am still getting a error and no reply from the ticket
  • Psykrow - Lost City
    Psykrow - Lost City Posts: 1 Arc User
    edited June 2011
    I too just got both of these messages.I hadn't turned it off but for ten minutes,came back from the store and now getting these messages.All my drivers etc are up to date.
  • Adritha - Lost City
    Adritha - Lost City Posts: 1 Arc User
    edited June 2011
    Restart the pc...it seems to fix it
  • iknife212
    iknife212 Posts: 0 Arc User
    edited June 2011
    Adritha - Lost City wrote: »
    Restart the pc...it seems to fix it

    No it doesn't i've restarted my pc numerous of times
  • iknife212
    iknife212 Posts: 0 Arc User
    edited June 2011
    Heres anokthing thing when I press start and error msg pops up my client closes, but in my Task bar it says that the eliemtalclient.exe is still running
  • iknife212
    iknife212 Posts: 0 Arc User
    edited June 2011
    Has anyone ever found a fix for this error.... I mean sriously out of all the post about this error i would think the gms would try and fix itb:angry
  • Mor_Toran - Sanctuary
    Mor_Toran - Sanctuary Posts: 457 Arc User
    edited June 2011
    iknife212 wrote: »
    Has anyone ever found a fix for this error.... I mean sriously out of all the post about this error i would think the gms would try and fix itb:angry

    GM's can't fix it because they are just tech support, not Developers.

    Develpoers can't fix it because it's an issue on your end, not an issue with the client.

    This typically happens when it is unable to load the textures properly.

    Main cause is typically an issue with the drivers for the video card.

    Have you tried a complete uninstall and re-install of your graphics card drivers? (Nvidia drivers have an option for this under advanced settings called "Perform a clean install".

    What does your dxdiag log show?

    Did you ever open a ticket?

    Getting mad when you haven't done enough is kinda stupid. As is blaming the GM's/Dev's for problems with your computer.
    "No matter how subtle the wizard, a knife between the shoulder blades will seriously cramp his style." - Steven Brust, Yendi

    [SIGPIC][/SIGPIC]
    Yeah, I'm that good. b:chuckle
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2011
    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera

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