Can't upload FanArt

Zenzell - Dreamweaver
Zenzell - Dreamweaver Posts: 289 Arc User
edited May 2011 in Support Desk
Hi, I've already submitted a ticket for this, but seeing as the deadline is pretty close, I want to see if I can get some help here.

I made a comic for the PW Comic contest, less than 5MB in size, and in jpeg format. But, whenever I try to upload the file, I get a "error in uploading: please try again". At first I thought it might be the dimensions of my comic (the full, unedited version is 1280 x 5616), so I broke it off into smaller pages and tried that. But, even THAT isn't working, because I get the exact same error uploading a 576 x 629 photo, when I know there are other uploaded pictures in the Gallery that are much larger than this.

What do I do? If I don't submit it soon, then I won't get entered into the contest, and I think my entry is really good and stands a chance at winning b:surrender
The 3 fundamental F's of Perfect World are "Fun, Fast, and Free."

You may pick two.
Post edited by Zenzell - Dreamweaver on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2011
    Try a different web browser. Make sure that javascript is enabled in your web browser.

    Try adding exceptions for all of the PWE website addresses in your antivirus and/or firewall software.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Zenzell - Dreamweaver
    Zenzell - Dreamweaver Posts: 289 Arc User
    edited May 2011
    I've tried both IE and Firefox, added this site to the list of every exception I could possibly find, and even went as far as temporarilly disabling both my Firewall and Antivirus...which is a horrible idea, I know, but it goes to show just how badly I want to enter this. I'll be pretty upset if I don't.

    I've uploaded the unedited comic (big, but only 865kb) to an off site image storing location. If I PM a link of the comic to a GM or other staff member, can I just enter the contest that way instead? I've been trying to submit this all day long, and at this point I don't have much faith in the upload working. The picture meets all of the requirements, and will give the GM who receives the link a good laugh as well =)
    The 3 fundamental F's of Perfect World are "Fun, Fast, and Free."

    You may pick two.
  • NoiRaven - Dreamweaver
    NoiRaven - Dreamweaver Posts: 4 Arc User
    edited May 2011
    I am having the same issue. I have done all the above steps as well but nothing. I as well uploaded my entry to my Deviant Art page. I posted the pages in the comment area under the contest entry comment area. I spent a good amount of time working on my comic and i am quite proud of it and would be deeply disappointed if it doesnt make it into the contest due to some minute technical error. If anyone has any idea what's up with these upload issues please let us know so we can get our entries in as the dead line is fast approaching.b:sad

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