Cant transfer ZEN!

rainbownipples
rainbownipples Posts: 0 Arc User
edited May 2011 in Cash Shop Huddle
i purchased zen worth $15 (AUS), and yet i cant go to wallet and transfer my zen to the game, everytime i got to wallet the page just loads half way and nothing else tried everything else to get the page working but no luck, any help???
Post edited by rainbownipples on

Comments

  • Digitalbleh - Sanctuary
    Digitalbleh - Sanctuary Posts: 69 Arc User
    edited May 2011
    I had this problem before, instead of using the billing on the main menu bar and then selecting my wallet. goto purchase zen, and then on that page select "transfer to server". Allways works for me when the "my Wallet" button only half loads the page then freezes
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    If using Ctrl+F5 does not work to force the page to load, please try the following steps as they should resolve almost all website issues.

    Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below.

    Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly charge ZEN after your session has been cleared.

    If this issue persists, you can also use an alternate web browser such as Firefox, Google Chrome, Safari, or Internet Explorer.

    If this is not the issue or you are still experiencing issues with the payment page, please let us know.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    We have located this issue and are hoping to have it resolved as fast as possible. You should be having your ZEN delivered within the next 24 hours at the latest. There was an internal error that affected Moneybookers transactions early on 5/5/11 PDT in which the transactions completed and no ZEN was delivered. We are working as fast as possible to resolve this and deliver the ZEN for those purchases. The system is running fine once again for Moneybookers purchases so any payments that are made will be delivered ZEN. This only affected transactions for about 90 minutes this morning.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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