24 hours and not a single GM?

molasaco
molasaco Posts: 16 Arc User
edited April 2011 in General Discussion
Sorry about this Q.Q thread.

But there's some urgent issue that i need to talk a GM about since yesterday.
-> I submited 1 ticket, no repply by now
-> I tried live chat more than 15~20 times, it allways says: "Our apologies, there are currently no..."
-> I tried in-game WC and GM button even more times: No repply by no one

b:shockedGMs are gone!, where did they go?b:shocked

Don't ask me patience since, as i said, it's something urgent [relating a ban i can't discuss here].

Last reply
Post edited by molasaco on

Comments

  • krittycat
    krittycat Posts: 4,187 Community Moderator
    edited April 2011
    The GMs are all sleeping, because it's after 11pm where they are. If you have submitted a ticket, wait a couple days, because they have quite a few tickets to sort through. In the meantime, try the live chat between 10am and 5pm PDT, since that is the time you are most likely going to catch somebody.

    I hope your issue gets worked out!
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  • molasaco
    molasaco Posts: 16 Arc User
    edited April 2011
    KrittyCat wrote: »
    The GMs are all sleeping, because it's after 11pm where they are. If you have submitted a ticket, wait a couple days, because they have quite a few tickets to sort through. In the meantime, try the live chat between 10am and 5pm PDT, since that is the time you are most likely going to catch somebody.

    I hope your issue gets worked out!

    I'm not expecting them now,
    but from 10 am to 5 pm PDT it was 7pm to 2am here, and thats when my live chat spam went [well, from 7pm to 8pm [pause to have dinner] and from 9pm to 1am]

    ... nevermind <.<
  • ACLucius - Archosaur
    ACLucius - Archosaur Posts: 610 Arc User
    edited April 2011
    There is a reason patience is a virtue. Because when you require patience, there really isn't much else you can do besides being patient.

    So, yes be patient. You must allow for 3-5 business days for a ticket to be officially answered (and if that goes by you don't have much choice anyways). Unfortunately, they will not respond any quicker because you want them to. Like Kritty said, just try during the normal hours for live chat and don't just "spam" them. Open one up and wait patiently for them to get to you. Don't close it and start a new one, just wait. Every time you close it, your new one gets put at the back of the line anyways. As for in-game, I have not seen or heard of a GM in game since that TT I had a long time ago when just after the GM came in I suddenly fell through the floor and was below it by about 60 height.

    Anyways, I hope your issues work out, but be patient. While it is urgent to you, they have other matters they consider to be more important.
    [SIGPIC][/SIGPIC]
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  • Kinjeto - Raging Tide
    Kinjeto - Raging Tide Posts: 564 Arc User
    edited April 2011
    molasaco wrote: »
    Sorry about this Q.Q thread.

    But there's some urgent issue that i need to talk a GM about since yesterday.
    -> I submited 1 ticket, no repply by now
    -> I tried live chat more than 15~20 times, it allways says: "Our apologies, there are currently no..."
    -> I tried in-game WC and GM button even more times: No repply by no one

    b:shockedGMs are gone!, where did they go?b:shocked

    Don't ask me patience since, as i said, it's something urgent [relating a ban i can't discuss here].


    Not posting under your main character? G-T-F-O,
    How can a GM help or consultation if you don't have a main character/aren't even posting here in the forum with your main character that you play the game with/that had the problem? b:bye
    Time won't wake/make you wiser, but it will definitely wound you.
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    Are you kind of seeing what I'm saying. b:bye
  • Liba - Heavens Tear
    Liba - Heavens Tear Posts: 125 Arc User
    edited April 2011
    KrittyCat wrote: »
    The GMs are all sleeping, because it's after 11pm where they are. If you have submitted a ticket, wait a couple days, because they have quite a few tickets to sort through. In the meantime, try the live chat between 10am and 5pm PDT, since that is the time you are most likely going to catch somebody.

    I hope your issue gets worked out!

    Kritty, Have PWI not thought about getting some Europien GMs :o then you can have ticket solving round the clock :3.
    Haters gunna love this ^
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  • ColdSnow - Dreamweaver
    ColdSnow - Dreamweaver Posts: 983 Arc User
    edited April 2011
    Kinjeto - Raging Tide wrote: »

    Not posting under your main character? G-T-F-O,
    How can a GM help or consultation if you don't have a main character/aren't even posting here in the forum with your main character that you play the game with/that had the problem? b:bye

    If he says its about ban issue then i asume its his ban on MAIN -facedesk- he actually asked without offending you, no need to be so rude.
    If i m trolling and spamming on forum...then i cant sleep and need a good laugh
  • molasaco
    molasaco Posts: 16 Arc User
    edited April 2011
    ColdSnow - Dreamweaver wrote: »
    If he says its about ban issue then i asume its his ban on MAIN -facedesk- he actually asked without offending you, no need to be so rude.

    bingo =D. If they banned my main account i can't log into my main account :3 [Obvious, Mr. watson (uhmm... kinjeto)]

    And by SPAM i didn't meant ticket. i only opened 1 ticket ~30 hours ago.
    SPAM i meant spam live chat, trying over and over to connect and getting allways the same autoreply: "Our apologizes, ...."
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2011
    Having been a GM for other games before, I applied to GM here. Unfortunately, unless you live in Cali and can attend meetings at the office, they won't hire you. I live in Michigan, but would be more than happy to work odd hours to be able to provide GM support around the clock.
    [SIGPIC][/SIGPIC]
  • frankieraye
    frankieraye Posts: 250 Arc User
    edited April 2011
    http://www.youtube.com/watch?v=fGNUJWf1Ysk

    All jokes aside, please allow 3-5 business days for a ticket response.
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  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited April 2011
    nice one frankie lol
    I'm a guy, not a woman, that is all
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  • molasaco
    molasaco Posts: 16 Arc User
    edited April 2011
    frankieraye wrote: »
    http://www.youtube.com/watch?v=fGNUJWf1Ysk

    All jokes aside, please allow 3-5 business days for a ticket response.

    that really annoyed me...

    Yes, today afternoon i got a reply to the ticket, telling me to do something i did by my own yesterday and to reply that ticket.

    now, how can i reply that ticket if i can't access it*? I even said that on the same ticket. Copy & Paste the same text over and over huh?

    What did i do now? just send an email to customer support making the reply: "i did all this stuff by my own, it's your turn"

    And yeah, now wait at LEAST 24 more hours.

    Know what? yeah, i'm going to say why i did got banned, so ppl can understand why i'm so pissed off. I know no-one-cares, but i just can't hold it.
    I payed 50$ via Paypal, transfered to server, used it and got banned. Paypal seems to have cancelled the payment bc he thinks my paypal account got **** by someone. I fix it. Try to login -> i'm still banned. Open a ticket -> Wait... lemme see.... 40 hours and see that they tell me I have to fix it, when, as i said it was alredy fixed [and i even said that on the ticket]
    So? i go pay 50$ to PWE for what? to get banned for at LEAST 3-4 days? you kidding?

    Now, this IS a complain about the support system being so slow. No one is on live chat, not even in the 10am-5pm range. I tried hundreds of times, and allways get the
    Our apologies, currently no agents were available to answer your chat request. Please contact us again during our hours of operation or feel free to send us a ticket.
    And no one is in-game waiting for players requests.

    And the ticketing system looks more like an automated system. if in the text there's "ban" or "banned", "Paypal" and "Cancelled", copy-paste the whole text, ignoring any additional information.

    Next time i will think more than a few minutes before paying to this company

    /rant

    *-> you will ask how did i send the ticket with that account. Well, its because 5 minutes ago i logged in to make the payment, so the browser cookies were still update.
  • FiDollaYou - Sanctuary
    FiDollaYou - Sanctuary Posts: 181 Arc User
    edited April 2011
    Seems to me that your issue is with Paypal... Sounds like PWE is telling you to fix your Paypal problem and they'll unban you.

    As far as PWE is concerned, you bought gold, spent it, then cancelled the payment.... and you wonder why they won't let you continue playing?
  • molasaco
    molasaco Posts: 16 Arc User
    edited April 2011
    FiDollaYou - Sanctuary wrote: »
    Seems to me that your issue is with Paypal... Sounds like PWE is telling you to fix your Paypal problem and they'll unban you.

    As far as PWE is concerned, you bought gold, spent it, then cancelled the payment.... and you wonder why they won't let you continue playing?

    That's not my point of this thread. Of course i know why did they ban me, and that really makes sense. I mean, i understand they ban when this happens

    What doesn't make sense is that i fixed that issue on the next 5~10 minutes, and i'm still banned. I'm talking about they're being really slow.
  • Peca_ - Sanctuary
    Peca_ - Sanctuary Posts: 1 Arc User
    edited April 2011
    I need help about PWI I stop play on my charter Peca_ 1 year ago and now start again..and put pw on bank and now cnat remember can somone help pm me Peca_b:sad
  • FiDollaYou - Sanctuary
    FiDollaYou - Sanctuary Posts: 181 Arc User
    edited April 2011
    molasaco wrote: »
    That's not my point of this thread. Of course i know why did they ban me, and that really makes sense. I mean, i understand they ban when this happens

    What doesn't make sense is that i fixed that issue on the next 5~10 minutes, and i'm still banned. I'm talking about they're being really slow.

    As far as they're concerned, you stole $40 from them. Now you want them to move quickly because you say it was all an innocent mistake?

    You may have already corrected the problem with PayPal, but...

    1. PayPal may not have transferred the funds to PWE yet,

    2. If they have, PWE Billing may not yet have notified the Customer Service folks, and

    2. If you shoplift from a store and get caught, the fact that you eventually paid for the item does NOT mean that you will be allowed back into the store.

    As others have said, give it time.
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited April 2011
    I'm sorry, but since discussion about banned accounts isn't allowed on the forums, I have to close this topic. However, I highly suggest you contact the live chat team during these hours
    Live Chat is only available during our business hours running from Monday through Friday from 10:30AM to 12:00 PM and 1:30 to 6PM.

    and remember to file a ticket under the appropriate category, in which your case would be ban appeal or even billing. Being as informative as possible in your ticket, as well as keeping it coherent, will help the team help you and will resolve the issue faster. As for the time it takes to reply to tickets, please keep in mind there is a cue of tickets the team handles on a daily basis, and so patience is key to the process.

    Thank you.
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