same problem as wraithhhh

KILLERSTE - Heavens Tear
KILLERSTE - Heavens Tear Posts: 11 Arc User
edited April 2011 in Support Desk
played over 2 years and miss playing need help please.same problem as wraithhh,comp runs xp profesional is the link on his thread the driver i need to down load ?.appreciate any help thankies.........regards hunter or ste to who knows me b:thanks
Post edited by KILLERSTE - Heavens Tear on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2011
    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    Make sure you fully explain your problem to us to sot hat we can try and help you, ok?

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • KILLERSTE - Heavens Tear
    KILLERSTE - Heavens Tear Posts: 11 Arc User
    edited April 2011
    the problem is when i click start on the game,that box with asian text pops up like on wraithhhs post my computer is a COMPAQ Evo N600c,microsoft windws XP professional,version 2002,service pack 3.that was the easy part,have never even attempted the next step to get rest of info u need to help me. i know the info u need as saw on some 1 elses post,will see if a friend can get rest info u need to help me,to save me fudging it up. your help is greatly apreciated thank u kindly Ste
  • KILLERSTE - Heavens Tear
    KILLERSTE - Heavens Tear Posts: 11 Arc User
    edited April 2011
    ok i submited a ticket 3 days ago and got no reply ?

Categories