Error When Starting The Game

wraithhhh
wraithhhh Posts: 0 Arc User
edited April 2011 in Support Desk
I get the error below when I hit the start button, I've tried installing the Chinese Language Packages for Windows 7 and still shows up like this. Please help. I've tried changing the login.mpx to login_hold.mpx and the same with the loginloop.mpx... I've been googleing what to do and none of their solutions work.

25rnqmb.png
System Information
Time of this report: 3/30/2011, 18:05:11
Machine name: STEVEFNCP
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 4600i
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
Processor: n/a
Memory: 1408MB RAM
Available OS Memory: 1408MB RAM
Page File: 1806MB used, 1646MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: NVIDIA
DAC type: 8 bit
Device Key: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_01B910DE&REV_A1
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1024 x 768 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 18:25:51, 10752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4062-11CF-6F33-093C0FC2CB35}
Vendor ID: 0x10DE
Device ID: 0x0322
SubSys ID: 0x01B910DE
Revision ID: 0x00A1
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
Sound Devices
Description: Speakers (SoundMAX Integrated Digital Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01741028&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.7010 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/29/2005 21:30:24, 260224 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No



Thanks,
Johnny
Post edited by wraithhhh on

Comments

  • Yukkuri - Heavens Tear
    Yukkuri - Heavens Tear Posts: 624 Arc User
    edited March 2011
    Go to the website of your computer's manufacturer and download the video driver for your computer model.

    How did I noticed? Your computer can't run Windows Aero. (I'd explain more, but it would turn into a small wall of text.)
    [sigpic][/sigpic]LOVE
    Information: It is proven that the majority of the Perfect World International player base suffers from "Motorcylophobia".

    -Every single patch to an MMO causes players to cry: "They Changed It, Now It Sucks". Every. Single. Patch. -Taken from TV Tropes.
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    It's still not working same error.
  • jonwulfe2
    jonwulfe2 Posts: 10 Arc User
    edited March 2011
    this is the problem iv been geting im new and dont no what im doing i realy wana play the game but cant even get into it if you find out how to over come this problem could you please help me thnkyou john
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    Sure but first I need to figure this out...
  • jonwulfe2
    jonwulfe2 Posts: 10 Arc User
    edited March 2011
    thankyou :)
  • ozimov
    ozimov Posts: 199 Arc User
    edited March 2011
    The error means: Graphics card must be able to map at least two texture layers.

    You'll need to update your drivers, make sure windows update is turned on and directx is up to date. If you need assistance with this stuff go ahead and post your dxdiag and I or our community can help you with finding the driver.

    Thanks.
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    I have updated all my drivers and I still get this error, I am about to just uninstall this game and find a different one...
    System Information
    Time of this report: 3/30/2011, 18:05:11
    Machine name: STEVEFNCP
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Computer Corporation
    System Model: Dimension 4600i
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
    Processor: n/a
    Memory: 1408MB RAM
    Available OS Memory: 1408MB RAM
    Page File: 1806MB used, 1646MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: Standard VGA Graphics Adapter
    Manufacturer: (Standard display types)
    Chip type: NVIDIA
    DAC type: 8 bit
    Device Key: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_01B910DE&REV_A1
    Display Memory: n/a
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 1024 x 768 (32 bit) (1Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model:
    Monitor Id:
    Native Mode:
    Output Type:
    Driver Name: vga
    Driver File Version: 6.01.7600.16385 (English)
    Driver Version: 6.1.7600.16385
    DDI Version: unknown
    Driver Model: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 7/13/2009 18:25:51, 10752 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4062-11CF-6F33-093C0FC2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0322
    SubSys ID: 0x01B910DE
    Revision ID: 0x00A1
    Driver Strong Name: Unknown
    Rank Of Driver: Unknown
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
    Sound Devices
    Description: Speakers (SoundMAX Integrated Digital Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01741028&REV_02
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.7010 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/29/2005 21:30:24, 260224 bytes
    Other Files:
    Driver Provider: Analog Devices
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
    Description: Microphone (SoundMAX Integrated Digital Audio)
    Default Sound Capture: Yes
    Default Voice Capture: No
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.7010 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/29/2005 21:30:24, 260224 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Phone (SoundMAX Integrated Digital Audio)
    Default Sound Capture: No
    Default Voice Capture: Yes
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.7010 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/29/2005 21:30:24, 260224 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Line In (SoundMAX Integrated Digital Audio)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.7010 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/29/2005 21:30:24, 260224 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No
    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x24D2
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 7/13/2009 18:52:09, 258560 bytes
    | Driver: usbd.sys, 7/13/2009 18:51:05, 5888 bytes
  • Yukkuri - Heavens Tear
    Yukkuri - Heavens Tear Posts: 624 Arc User
    edited March 2011
    wraithhhh wrote: »
    I have updated all my drivers and I still get this error, I am about to just uninstall this game and find a different one...
    Display Devices
    Card name: Standard VGA Graphics Adapter
    Manufacturer: (Standard display types)
    Chip type: NVIDIA

    No, you did not update your drivers (or most likely got the wrong one). Evidence in red, at least it is known that it's a NVIDIA video card.
    [sigpic][/sigpic]LOVE
    Information: It is proven that the majority of the Perfect World International player base suffers from "Motorcylophobia".

    -Every single patch to an MMO causes players to cry: "They Changed It, Now It Sucks". Every. Single. Patch. -Taken from TV Tropes.
  • Fintan - Lost City
    Fintan - Lost City Posts: 1,245 Arc User
    edited March 2011
    Yukkuri - Heavens Tear wrote: »
    No, you did not update your drivers (or most likely got the wrong one). Evidence in red, at least it is known that it's a NVIDIA video card.

    Yup, Yuukuri, I think you managed to post before I did. b:chuckle

    Hint: At this moment, this is probably the page you want. At any date after today, this is probably the page you want, as drivers are constantly being updated to work better. b:victory
    [sigpic][/sigpic]
    MuSHRooMS - Lost City (currently inviting new members) b:victory
    WeAreMuSHRooMS.com
  • LFlashStep - Heavens Tear
    LFlashStep - Heavens Tear Posts: 25 Arc User
    edited March 2011
    I cannot login yeasterday everything was fine now i keep getting error report
    This is what the log says, pls help QQ

    Angelica 3D Error Log
    Created(or opened) on 31/03/2011 10:05:27

    [10:05:27.351] A3DEngine::Init, Init Angelica Imm Wrapper Fail!
    [10:05:27.367] Chosen Device Format: BackBuffer [A8R8G8B8], DepthStencil [D24X8]
    [10:05:27.367] A3DDevice::Init(), Chosen T&L Device...
    [10:05:27.429] A3DDevice::Init(), Create device 1671x980x32
    [10:05:27.429] Max vertex blend matrix index: 0
    [10:05:27.429] VS version: 1.1
    [10:05:27.429] VS constant registers number: 256
    [10:05:27.429] PS version: 1.4
    [10:05:27.429] Skin model render method: Vertex shader.
    [10:05:27.429] A3DGFXMan::Init() Can not open gfxlist.txt
    [10:05:27.429] A3DVertexShader::Load, Cannot open file E:\Perfect World Entertainment\Perfect World International\element\Shaders\vs\stereo_vs.txt!
    [10:05:32.804] A3DPixelShader::Load, Cannot open file E:\Perfect World Entertainment\Perfect World International\element\Shaders\ps\t2_tex_merger.txt!
    [10:05:32.804] A3DPixelShader::Load, Cannot open file E:\Perfect World Entertainment\Perfect World International\element\Shaders\ps\t2_tm_lm.txt!
    [10:05:32.804] Terrain2 mask texture format is 28 (ps supported)
    [10:05:32.804] Terrain2 lightmap texture format is 23
    [10:05:32.976] A3DPixelShader::Load, Cannot open file E:\Perfect World Entertainment\Perfect World International\element\Shaders\ps\water_alpha_simple.txt!
    [10:05:32.976] A3DTerrainWater::SetWaterType, failed to load water_alpha_simple.txt
    [10:05:33.101] A3DPixelShader::Load, Cannot open file E:\Perfect World Entertainment\Perfect World International\element\Shaders\ps\water_alpha_simple.txt!
    [10:05:33.101] A3DTerrainWater::SetWaterType, failed to load water_alpha_simple.txt
    [10:05:35.367] A3DSurfaceMan::LoadSurfaceFromFile(), Can not locate [kr.dds] in package!
    [10:05:35.367] A2DSpriteTextures::Init() LoadSurfaceFromFile Fail!
    [10:05:35.367] A2DSpriteTexMan::Load2DSpriteTexturesFromFile(), Create new A2DSpriteTextures fail!
    [10:05:35.367] A2DSprite::Init(), failed to load sprite's textures!
    [10:05:35.898] A3DTrackMan::Release, 1 skeleton track sets weren't normally released

    And my system configuration
    System Information
    Time of this report: 3/31/2011, 10:10:40
    Machine name: CATALKIN-F1B0A7
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.091208-2029)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 01/22/08 15:33:07 Ver: 08.00.12
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs)
    Memory: 2048MB RAM
    Page File: 967MB used, 2971MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode


    Card name: NVIDIA GeForce 9600 GT
    Manufacturer: NVIDIA
    Chip type: GeForce 9600 GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_00000000&REV_A1
    Display Memory: 512.0 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.9562 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 11/21/2009 05:34:54, 6282752 bytes
  • jonwulfe2
    jonwulfe2 Posts: 10 Arc User
    edited March 2011
    hello mate just found out through a mate of mine that this is recomended useing xp wich there 4 i cant play as im windows 7
  • Fintan - Lost City
    Fintan - Lost City Posts: 1,245 Arc User
    edited March 2011
    jonwulfe2 wrote: »
    hello mate just found out through a mate of mine that this is recomended useing xp wich there 4 i cant play as im windows 7

    Um... Lots of people play just fine on Vista/7, myself included. Once upon a time, the game played on 9x, too. XP support will disappear one day, just like 9x support did...
    [sigpic][/sigpic]
    MuSHRooMS - Lost City (currently inviting new members) b:victory
    WeAreMuSHRooMS.com
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    Ok when I tried to download this update I get this error:

    54j3wk.png
  • Fintan - Lost City
    Fintan - Lost City Posts: 1,245 Arc User
    edited March 2011
    wraithhhh wrote: »
    Ok when I tried to download this update I get this error:

    54j3wk.png

    Someone else will have to help; I can't see things on tinypic and I've never been bothered to figure out why. b:surrender
    [sigpic][/sigpic]
    MuSHRooMS - Lost City (currently inviting new members) b:victory
    WeAreMuSHRooMS.com
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    It's all good I went to that second site you gave me and it's updating he drivers now so hopefully it will work. Thanks!
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    I still get the same error...
  • jonwulfe2
    jonwulfe2 Posts: 10 Arc User
    edited March 2011
    hello mate i have it working :) it was my graphics card
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    Are you on xp or windows 7?
  • wraithhhh
    wraithhhh Posts: 0 Arc User
    edited March 2011
    After 2 days of trying to figure out how to get my drivers updated I finally got them to update after downloading a few different programs... It took for ever because everything was for Windows Xp and not Windows 7 since I havn't updated my driver in a long time. So now hopefully it works and thanks guys for all the help, hope to see you ingame if this works which it should. :)

    Edit: IT WORKS! I am on server Lost City Name is Wraithhh ingame
  • jonwulfe2
    jonwulfe2 Posts: 10 Arc User
    edited April 2011
    hey bro glad 2 see you got it working i havnt yet started playing but soon will :)
  • aedenox
    aedenox Posts: 1 Arc User
    Hello, i got the same problem with pwi. It seems that i can't enter the game (for a few months now)... can anyone help? Thank you very much :3
  • dblazen1
    dblazen1 Posts: 1,177 Arc User
    aedenox wrote: »
    Hello, i got the same problem with pwi. It seems that i can't enter the game (for a few months now)... can anyone help? Thank you very much :3

    Holy mother of necrotic posts​​
    Jws3dXe.gif
    The only fitting image for this forum.

  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    @aedenox Read the sticky thread. It's even linked in my sig. Oh, and don't necro threads that died off 5 years ago please.

    In the sticky thread "BEFORE YOU POST ~ Please Read This", you want the second post. It has the exact same error screenshot, with very exact fixes.
    If that doesn't do it for you, start a new thread and provide the exact information requested in the first post of the sticky.​​
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