Help!

Gwendolen - Raging Tide
Gwendolen - Raging Tide Posts: 7 Arc User
edited January 2011 in Support Desk
PWI isn't letting me play. When I try to log in, it says, "Cannot connect to server."
I've restarted and shut down and powered on my computer again and again but I still get the same notification.

When I push start on the first screen, it goes to a notification that says "Page cannot be found"

Someone please help me! What is wrong with my game? Is it possible I have a virus that won't let me play?

P.S. What do I need to do to get my game back to normal and let me log in?

b:surrender
b:beg
b:puzzled

Oh, and by the way. If you don't have some advice for me or some encouragement or even something related to my problem, don't even bother replying and wasting your time being a jerk. And if you are feeling tempted to be a nasty a-hole, then log off the website, close down your browser, turn off the computer and do something in the real world. Thank you.
Post edited by Gwendolen - Raging Tide on

Comments

  • candykisses
    candykisses Posts: 12 Arc User
    edited January 2011
    Im having the same problem as you are having, And I'd like to play. Like...Yesterday. So can someone please help us!?
  • Winddagger - Harshlands
    Winddagger - Harshlands Posts: 224 Arc User
    edited January 2011
    If it is a downloading patch error this quote from our tech gm explains it
    Quote:
    Originally Posted by Ozimov View Post
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!


    Still check your firewalls cause that may be the main case
    [SIGPIC][/SIGPIC]
    Roar of the dragon, burning with my soul
    Shall hear the tremor and fear in the shadows
    Let my darkness of my heart consume you all
    Your insanity is my sanity, let it eat away at your soul
    The blitz of the firery night ...
  • Gwendolen - Raging Tide
    Gwendolen - Raging Tide Posts: 7 Arc User
    edited January 2011
    Ok Winddagger, I'll try that. I hope it works! THANK YOU SO MUCH! b:thanksb:thanks

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