Hey...PWI...sort out the freaking lag!

Renza - Raging Tide
Renza - Raging Tide Posts: 1,939 Arc User
edited March 2011 in General Discussion
This definitely isnt my connection, whilst i was frozen in lag (2 times) i did a ping check and everything is fine, died the second lag spike because of it,

sort out the crapy servers plz, that is all.
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Post edited by Renza - Raging Tide on

Comments

  • Sarrafeline - Sanctuary
    Sarrafeline - Sanctuary Posts: 4,661 Arc User
    edited January 2011
    WHat was your framerate?

    Last time I got 'lag-locked', my ping was perfectly fine to the server, and my FPS was 35. Something lagged server-side, because everyone in my party was QQing about it too. I think the boss we were killing QQed as well, but he died shortly after so we coudln't question him about it further.
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    And a handful of other alts, all 79 and under.
    *Pre RB level
  • Eoria - Harshlands
    Eoria - Harshlands Posts: 6,118 Arc User
    edited January 2011
    ...something's wonky on HL tonight as well. Something wrong with the east coast servers again? :X
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  • Jhalil - Heavens Tear
    Jhalil - Heavens Tear Posts: 865 Arc User
    edited January 2011
    Nope, I was on PW several times today, restarted computer several times and each time my whole squad was lagging their balls/**** off.
    [SIGPIC][/SIGPIC]
    Still trying to move your cursor, eh?
  • RoidAbuse - Sanctuary
    RoidAbuse - Sanctuary Posts: 1,066 Arc User
    edited January 2011
    Same here.. I usually get mid 100 - high 200 ping but now I'm getting 500-1k. It can't be my connection since I checked my speed via speedtest and am on 15mb/s dl.
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  • Tiageos - Sanctuary
    Tiageos - Sanctuary Posts: 266 Arc User
    edited January 2011
    Sure, you can have an internet connection of 50mb, a framerate no lower than 60, and still experience lag.

    Why?

    Because there are many nodes that your connection goes through between you and the PWI servers.
    Even with a decent ping, a router along the way could be dropping packets.

    How to be sure, really sure.
    Run a tracert to the PWE server that you are connecting to. (not to pwi.perfectworld.com)

    Here's a list of the server addresses you should ping. (NOTE: because of anti-DNS attacks the pings will timeout at the first router after the ISP to PWE so the last two or three stops will never complete.)

    Server (Type) Coast Port :Address
    Archosaur (PvE) West 29000:pwiwest4.perfectworld.com
    Harshlands (PvP) East 29000:pwieast1.perfectworld.com
    Dreamweaver (PvE) East 29000:pwieast2.perfectworld.com
    Lost City (PvP) West 29000:pwigc3.perfectworld.com
    Sanctuary (PvE) West 29000:pwigc2.perfectworld.com
    Heavens Tear (PvE) West 29000:pwigc4.perfectworld.com
    Raging Tide (PvE) East 29000:pwieast3.perfectworld.com

    Also, it can be processes running on your system that are causing the hangup. In my many years of providing support, It is more likely an issue on the side of the processors available threads, or an interconnecting router than it is anything to do with the Company's servers, or your internet connection. (With the exception of Wireless connections. They are very prone to interference.)
  • Tiageos - Sanctuary
    Tiageos - Sanctuary Posts: 266 Arc User
    edited January 2011
    Sample: 
    C:\>tracert pwigc2.perfectworld.com

Tracing route to pwigc2.perfectworld.com [64.74.134.52]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.15.1 [COLOR="Cyan"](my first router/firewall)[/COLOR]
  2     1 ms     1 ms     1 ms  home [192.168.1.254][COLOR="Cyan"](my second router/firewall)[/COLOR]
  3    13 ms    15 ms    13 ms  adsl-76-234-131-254.dsl.sfldmi.sbcglobal.net [76
.234.131.254] [COLOR="Cyan"](my ISP's CO)[/COLOR]
  4    13 ms    13 ms    13 ms  67.36.65.2 
  5    13 ms    13 ms    35 ms  bb2-p5-0.sfldmi.sbcglobal.net [151.164.98.107] [COLOR="Cyan"](my ISP's regional hub)[/COLOR]
  6   129 ms    21 ms    21 ms  ppp-151-164-55-178.eulstx.swbell.net [151.164.55
.178]
  7    27 ms    20 ms    21 ms  xe-7-1.r01.chcgil09.us.bb.gin.ntt.net [129.250.8
.53]
  8    21 ms    21 ms    20 ms  ae-2.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.1
]
  9   104 ms    81 ms    78 ms  ae-5.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.1
07]
 10    72 ms    72 ms    74 ms  ae-1.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.1
3]
 11    74 ms    76 ms   101 ms  xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.2
41.219.130]
 12    81 ms    76 ms    74 ms  border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

    At the time I was in West arch. Ping was 397 FPS was 12 with all graphics turned up. My Ping is typically around 74, so this was rather high for me. Notice that there is a break at stop 13. That is an inter-connecting router between me and PWI that is causing the lag.
  • sangodoc
    sangodoc Posts: 0 Arc User
    edited January 2011
    Tiageos - Sanctuary wrote: »
    Notice that there is a break at stop 13. That is an inter-connecting router between me and PWI that is causing the lag.
    There's no way to say that stop 13 is causing the lag because you aren't getting a ping time from it. And you're probably not getting a ping time from it because the echo reply is turned off. If I had to guess, I'd say that stop 13 probably is PWI, and the echo reply is turned off to minimize server load.

    Did you do this traceroute at about the same time that you checked the ping time in game?

    Personally, I'm not too sure how accurate the in-game ping time calculation is, because there've been a few times that I've seen some pretty outrageous, and obviously false, ping times from it when it was my computer that was lagging.
    [SIGPIC][/SIGPIC]
    Visit the PWI wiki for the useful information. Stay at the PWI wiki for the pie. ;-)
  • Kehrendorh - Archosaur
    Kehrendorh - Archosaur Posts: 492 Arc User
    edited January 2011
    Sangodoc wrote: »
    There's no way to say that stop 13 is causing the lag because you aren't getting a ping time from it. And you're probably not getting a ping time from it because the echo reply is turned off. If I had to guess, I'd say that stop 13 probably is PWI, and the echo reply is turned off to minimize server load.

    Did you do this traceroute at about the same time that you checked the ping time in game?

    Personally, I'm not too sure how accurate the in-game ping time calculation is, because there've been a few times that I've seen some pretty outrageous, and obviously false, ping times from it when it was my computer that was lagging.

    I agree, I think the ping calculator in-game is a load of bs, just to try to get people to stop QQ'ing about PWE's fail servers.
  • Tiageos - Sanctuary
    Tiageos - Sanctuary Posts: 266 Arc User
    edited January 2011
    Sangodoc wrote: »
    There's no way to say that stop 13 is causing the lag because you aren't getting a ping time from it. And you're probably not getting a ping time from it because the echo reply is turned off. If I had to guess, I'd say that stop 13 probably is PWI, and the echo reply is turned off to minimize server load.

    What I don't show is that I am also using VisualRoute and it gets a lot more detail than a simple traceroute. It's showing me that there is a lot of packet loss occuring at that particular jumper. There's a major hub in Colorado, and a secondary hub in Texas, (that it goes through when Colorado is down). There's 4 routers there that are interconnecting several regions worth of traffic. When I'm getting heavy lag and run a visual trace, 90% of the time it's one of these hubs being overloaded.

    It should also be noted that even though the path looks fine with tracert, there could be an issue with the return path of data.

    The main point that I'm trying to make though, is that 99% of the time that you lag, the issue is NOT with PWE and NOT with your internet connection.
    Rather it is something going on with the internet between the two.

    So blaming PWE is dumb, and touting your super high speed internet connection is equally worthless. There are many points of failure between your game client and the server.
  • sangodoc
    sangodoc Posts: 0 Arc User
    edited January 2011
    Kehrendorh - Archosaur wrote: »
    I agree, I think the ping calculator in-game is a load of bs, just to try to get people to stop QQ'ing about PWE's fail servers.
    Heh... I was just going through my screenshots and I found one I took of it claiming 183 seconds lag time. No, not 183 milliseconds, 183 seconds. It actually said 18318 ms ("Laggy" LOL) and 0 FPS, soooo... yeah, not that accurate.
    [SIGPIC][/SIGPIC]
    Visit the PWI wiki for the useful information. Stay at the PWI wiki for the pie. ;-)
  • Yuji_Sakai - Harshlands
    Yuji_Sakai - Harshlands Posts: 139 Arc User
    edited January 2011
    Sangodoc wrote: »
    Heh... I was just going through my screenshots and I found one I took of it claiming 183 seconds lag time. No, not 183 milliseconds, 183 seconds. It actually said 18318 ms ("Laggy" LOL) and 0 FPS, soooo... yeah, not that accurate.

    1000ms = 1s

    18318ms = 18.318s

    decimal point movement fail

    your point still stands, however
  • mogwai
    mogwai Posts: 0 Arc User
    edited January 2011
    Sangodoc wrote: »
    Heh... I was just going through my screenshots and I found one I took of it claiming 183 seconds lag time. No, not 183 milliseconds, 183 seconds. It actually said 18318 ms ("Laggy" LOL) and 0 FPS, soooo... yeah, not that accurate.

    b:chuckle
    /10 char
    mmorpg is R'lyehian for: Innumerable quantities of grown babies
    discussing & often complaining about the imaginary.
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  • Regenbogen - Lost City
    Regenbogen - Lost City Posts: 1,559 Arc User
    edited January 2011
    mogwai wrote: »
    b:chuckle
    /10 char

    you win b:surrender
    from looking at your fps yours seem, to be from a gm event?

    there are some slow websites lately pw website also from time to time...
    looks like there is some massiv internet traffic...

    can't be american government trying to DoS attack wikileaks? b:chuckle
    i am waiting for you my little flagcarriers b:kiss
  • LShattered - Heavens Tear
    LShattered - Heavens Tear Posts: 1,365 Arc User
    edited January 2011
    I had like...5 minutes of a lag out..while running hyper...of course i can't pause it, cant exit to character screen...tried getting out of the game but when i get back in my hyper time is still lost. It is really pissing me off now -.-
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    Sig by me.

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  • Summer_Blush - Heavens Tear
    Summer_Blush - Heavens Tear Posts: 1,187 Arc User
    edited January 2011
    Jhalil - Heavens Tear wrote: »
    Nope, I was on PW several times today, restarted computer several times and each time my whole squad was lagging their balls/**** off.

    Thats what you get for playing a Sin :D

    no lag here atall b:pleased
    [SIGPIC][/SIGPIC]
  • mogwai
    mogwai Posts: 0 Arc User
    edited January 2011
    Regenbogen - Lost City wrote: »
    you win b:surrender
    from looking at your fps yours seem, to be from a gm event?

    there are some slow websites lately pw website also from time to time...
    looks like there is some massiv internet traffic...

    can't be american government trying to DoS attack wikileaks? b:chuckle

    hi, actually it was just a lucky screenie as i was logging in at west auction house.

    On most of the issue i'm agreeing with Tiageos, as the ping calculator itself seems to be lagging.

    There are many moments daily where gameplay is fine but the calculator reads high ping & low FPS, i have never seen it the other way around.
    mmorpg is R'lyehian for: Innumerable quantities of grown babies
    discussing & often complaining about the imaginary.
    [SIGPIC]http://pwi-forum.perfectworld.com/image.php?type=sigpic&userid=1618000&dateline=1316204434[/SIGPIC]
  • Thoragor - Sanctuary
    Thoragor - Sanctuary Posts: 44 Arc User
    edited January 2011
    Tiageos - Sanctuary wrote: »
    The main point that I'm trying to make though, is that 99% of the time that you lag, the issue is NOT with PWE and NOT with your internet connection.
    Rather it is something going on with the internet between the two.

    So blaming PWE is dumb, and touting your super high speed internet connection is equally worthless. There are many points of failure between your game client and the server.

    +1 to this.
  • sangodoc
    sangodoc Posts: 0 Arc User
    edited January 2011
    Yuji_Sakai - Harshlands wrote: »
    1000ms = 1s

    18318ms = 18.318s

    decimal point movement fail
    Yeah, I thought it was 1/1000th of a second, but then I double-checked that... with another source that was wrong. b:surrender
    Regenbogen - Lost City wrote: »
    you win b:surrender
    from looking at your fps yours seem, to be from a gm event?
    Nah, just standing in South Arch shortly after logging in.

    I have a slowwww computer. b:chuckle But it was actually just a brief problem that gave that weird info, seconds later it was fine.

    Edit: Here's a link, if you want to see the screenshot.
    [SIGPIC][/SIGPIC]
    Visit the PWI wiki for the useful information. Stay at the PWI wiki for the pie. ;-)
  • Wonkha - Raging Tide
    Wonkha - Raging Tide Posts: 82 Arc User
    edited January 2011
    Renza - Raging Tide wrote: »
    This definitely isnt my connection, whilst i was frozen in lag (2 times) i did a ping check and everything is fine, died the second lag spike because of it,

    sort out the crapy servers plz, that is all.

    This is the second night in a row I have several ping 15,000+ ms.
    We finished killing a boss in Wraithgate, and I was still standing in the same place, everyone else was gone b:shocked
  • DaKillanator - Raging Tide
    DaKillanator - Raging Tide Posts: 2,965 Arc User
    edited January 2011
    who does Tiageos think he is, what with his offering solutions in a QQ thread?
  • Pearl_lraeP - Sanctuary
    Pearl_lraeP - Sanctuary Posts: 2 Arc User
    edited January 2011
    DaKillanator - Raging Tide wrote: »
    who does Tiageos think he is, what with his offering solutions in a QQ thread?
    b:chuckle

    It's quite apparent by reading the complaints about lag that everyone apparently forgets about the thousands of miles of wires that run between them and the game servers.

    He's also posted good information on finding out if it's at your local ISP or somewhere farther down the line.
  • Alasen - Heavens Tear
    Alasen - Heavens Tear Posts: 1,874 Arc User
    edited January 2011
    Tiageos - Sanctuary wrote: »
    The main point that I'm trying to make though, is that 99% of the time that you lag, the issue is NOT with PWE and NOT with your internet connection.
    Rather it is something going on with the internet between the two.

    So blaming PWE is dumb, and touting your super high speed internet connection is equally worthless. There are many points of failure between your game client and the server.

    Tiageos pretty much hit the nail on the head... It's usually something in BETWEEN that PWI can't do much ABOUT..... or your pc is too outdated lol. And I'm not getting into specifics this time...

    god are there really this many stupid people in the world...... search the forums before you post... I don't know how many times i've posted in threads whining about PWI's servers.. (although i could probably count the times on 2 hands). Renza and everyone else.... USE YOUR HEAD! If it was PWI's servers, don't you think EVERYONE would be having connection problems? I don't and no one i know does either......... christ I don't even lag in west Arch. Of course we all have good pc's with more then 2 GB of Ram.... hell i built mine... lol
  • Kinjeto - Raging Tide
    Kinjeto - Raging Tide Posts: 564 Arc User
    edited January 2011
    I still think its better reconfiguring your server list to show ever single connection point
    Archosaur  26  (PvE) 	29000:64.74.134.26	6
Archosaur  27  (PvE) 	29000:64.74.134.27	6
Archosaur  29  (PvE) 	29000:64.74.134.29	6
Archosaur  30  (PvE) 	29000:64.74.134.30	6
Archosaur  33  (PvE) 	29000:64.74.134.33	6
Archosaur  34  (PvE) 	29000:64.74.134.34	6
Archosaur  36  (PvE) 	29000:64.74.134.36	6
Archosaur  37  (PvE) 	29000:64.74.134.37	6
Harshlands  17  (PvP) 	29000:74.201.183.17	9
Harshlands  18  (PvP) 	29000:74.201.183.18	9
Harshlands  19  (PvP) 	29000:74.201.183.19	9
Harshlands  20  (PvP) 	29000:74.201.183.20	9
Dreamweaver 27  (PvE) 	29000:74.201.183.27	10
Dreamweaver 24  (PvE) 	29000:74.201.183.24	10
Dreamweaver 25  (PvE) 	29000:74.201.183.25	10
Dreamweaver 26  (PvE) 	29000:74.201.183.26	10
Lost City   31  (PvP) 	29000:64.74.134.31	5
Lost City   32  (PvP) 	29000:64.74.134.32	5
Lost City   53  (PvP) 	29000:64.74.134.53	5
Lost City   54  (PvP) 	29000:64.74.134.54	5
Lost City   55  (PvP) 	29000:64.74.134.55	5
Lost City   56  (PvP) 	29000:64.74.134.56	5
Lost City   57  (PvP) 	29000:64.74.134.57	5
Lost City   58  (PvP) 	29000:64.74.134.58	5
Sanctuary   24  (PvE) 	29000:64.74.134.24	4
Sanctuary   25  (PvE) 	29000:64.74.134.25	4
Sanctuary   47  (PvE) 	29000:64.74.134.47	4
Sanctuary   48  (PvE) 	29000:64.74.134.48	4
Sanctuary   50  (PvE) 	29000:64.74.134.50	4
Sanctuary   51  (PvE) 	29000:64.74.134.51	4
Sanctuary   52  (PvE) 	29000:64.74.134.52	4
Heavens Tear   65 (PvE) 	29000:64.74.134.38	3
Heavens Tear   39 (PvE) 	29000:64.74.134.39	3
Heavens Tear   59 (PvE) 	29000:64.74.134.59	3
Heavens Tear   60 (PvE) 	29000:64.74.134.60	3
Heavens Tear   61 (PvE) 	29000:64.74.134.61	3
Heavens Tear   62 (PvE) 	29000:64.74.134.62	3
Heavens Tear   63 (PvE) 	29000:64.74.134.63	3
Heavens Tear   64 (PvE) 	29000:64.74.134.64	3
Raging Tide 66  (PvE)	29000:74.201.183.66	20
Raging Tide 67  (PvE)	29000:74.201.183.67	20
Raging Tide 68  (PvE)	29000:74.201.183.68	20
Raging Tide 69  (PvE)	29000:74.201.183.69	20

    ijs...

    http://img594.imageshack.us/i/serverlist1.jpg/

    or click here for my earlier post. Rapidshare link doesn't work sorry.

    http://pwi-forum.perfectworld.com/showthread.php?p=9496452
    Time won't wake/make you wiser, but it will definitely wound you.
    b i t . l y /
    I was a man of ideas and action, but at the same time a gentleman. -- S a Z T u R
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  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2011
    Kinjeto - Raging Tide wrote: »
    I still think its better reconfiguring your server list to show ever single connection point
    Omitted to reduce huge post and repetition.

    ijs...

    http://img594.imageshack.us/i/serverlist1.jpg/

    or click here for my earlier post. Rapidshare link doesn't work sorry.

    http://pwi-forum.perfectworld.com/showthread.php?p=9496452

    But you're still only going to get what point has the least load at the exact time you're doing the ping. In 30 seconds it could be a different one. I'm sure that they use load balancing across the ports, which makes your list moot. (Your jpg image shows that as well. Hardly more than 5 milliseconds difference on any group of ports on one server.)

    I have tried it before. There was no noticeable difference. You connection will still travel across all the router hops that are in between you and the PWI servers. Changing the port you hit on the server isn't going to change that.

    Also while interesting, changing the files is a violation of ToS.
    [SIGPIC][/SIGPIC]
  • ChaseyLain - Lost City
    ChaseyLain - Lost City Posts: 135 Arc User
    edited January 2011
    Coming to a Perfect World cash shop near you...

    Badge of Connection 10 gold-Decreases your lag for 7 days
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2011
    ChaseyLain - Lost City wrote: »
    Coming to a Perfect World cash shop near you...

    Badge of Connection 10 gold-Decreases your lag for 7 days

    Someone else already figured out how to rip people off like that.

    http://www.wtfast.com/trywtfastfree.aspx
    [SIGPIC][/SIGPIC]
  • Smarie - Sanctuary
    Smarie - Sanctuary Posts: 60 Arc User
    edited February 2011
    Tiageos - Sanctuary wrote: »
    Sure, you can have an internet connection of 50mb, a framerate no lower than 60, and still experience lag.

    Why?

    Because there are many nodes that your connection goes through between you and the PWI servers.
    Even with a decent ping, a router along the way could be dropping packets.

    How to be sure, really sure.
    Run a tracert to the PWE server that you are connecting to. (not to pwi.perfectworld.com)

    Here's a list of the server addresses you should ping. (NOTE: because of anti-DNS attacks the pings will timeout at the first router after the ISP to PWE so the last two or three stops will never complete.)

    Server (Type) Coast Port :Address
    Archosaur (PvE) West 29000:pwiwest4.perfectworld.com
    Harshlands (PvP) East 29000:pwieast1.perfectworld.com
    Dreamweaver (PvE) East 29000:pwieast2.perfectworld.com
    Lost City (PvP) West 29000:pwigc3.perfectworld.com
    Sanctuary (PvE) West 29000:pwigc2.perfectworld.com
    Heavens Tear (PvE) West 29000:pwigc4.perfectworld.com
    Raging Tide (PvE) East 29000:pwieast3.perfectworld.com

    Also, it can be processes running on your system that are causing the hangup. In my many years of providing support, It is more likely an issue on the side of the processors available threads, or an interconnecting router than it is anything to do with the Company's servers, or your internet connection. (With the exception of Wireless connections. They are very prone to interference.)
    Tiageos - Sanctuary wrote: »
    What I don't show is that I am also using VisualRoute and it gets a lot more detail than a simple traceroute. It's showing me that there is a lot of packet loss occuring at that particular jumper. There's a major hub in Colorado, and a secondary hub in Texas, (that it goes through when Colorado is down). There's 4 routers there that are interconnecting several regions worth of traffic. When I'm getting heavy lag and run a visual trace, 90% of the time it's one of these hubs being overloaded.

    It should also be noted that even though the path looks fine with tracert, there could be an issue with the return path of data.

    The main point that I'm trying to make though, is that 99% of the time that you lag, the issue is NOT with PWE and NOT with your internet connection.
    Rather it is something going on with the internet between the two.

    So blaming PWE is dumb, and touting your super high speed internet connection is equally worthless. There are many points of failure between your game client and the server.

    I just wanted to bump this up. That is all.
  • _Salacia_ - Raging Tide
    _Salacia_ - Raging Tide Posts: 1 Arc User
    edited March 2011
    RoidAbuse - Sanctuary wrote: »
    Same here.. I usually get mid 100 - high 200 ping but now I'm getting 500-1k. It can't be my connection since I checked my speed via speedtest and am on 15mb/s dl.

    I could live with 1k ping but mine is shotting up to 15k... out of no where.. I cant even do anything and I got a New computer a few days ago so I know it's not my computer it's PWI ( I live in America and Most of my friends have horrible horrible horrible ping and It's making me pissed b:angryb:angryb:angry ( and BTW it's mostly in FB's and BH's)

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