Can't log in...

Chemistry - Harshlands
Chemistry - Harshlands Posts: 4 Arc User
edited January 2011 in Support Desk
Hey...

for the past few days i can't log in the game. when i try to log in its giving me thie screen-

http://img690.imageshack.us/img690/8498/20110124151136.jpg

then it's loads to 40 seconds and then i get this screen-

http://img708.imageshack.us/img708/1096/201101241512.jpg

and i tried to log in alot of times over the past few days and couldent get in....
i tried to download the game agian and agian and still it dosent work,can you help me? b:sad
Post edited by Chemistry - Harshlands on

Comments

  • WheresMyCar - Dreamweaver
    WheresMyCar - Dreamweaver Posts: 18 Arc User
    edited January 2011
    Have you checked your internet connection?
  • Chemistry - Harshlands
    Chemistry - Harshlands Posts: 4 Arc User
    edited January 2011
    yes and it's ok.

    if it matters i use windows 7 and i tried all of the guieds here in the forum and still i cant log in :<
  • WheresMyCar - Dreamweaver
    WheresMyCar - Dreamweaver Posts: 18 Arc User
    edited January 2011
    Hmm.....I would suggest maybe re-installing to see if that would work. Let me know how it turns out.
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    You may just need to power cycle your networking gear. If you continue to experience this issue then open a ticket with us at Tech Support and attach your trace route info.

    1) Click on Start > click on Run (or in the Windows Search box)> type in cmd

    2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com (You can use any of the IP addresses to our servers that are listed below. Try several.)
    Please note there is a space between "tracert" and "pwieast1.perfectworld.com"

    3) Wait for the traceroute to complete.

    4) Right Click on the window

    5) Select the "Select all" option

    6) Hit "Enter"

    7) You will now be able to paste the text into your reply.

    8) Include in the body of your e-mail what Internet Service Provider you are using and what part of the world you are trying to connect from.

    General IP Addresses for your server:

    Harshlands (PVP) pwieast1.perfectworld.com
    29000:74.201.183.20
    29000:74.201.183.17
    29000:74.201.183.18
    29000:74.201.183.19

    Thanks.

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