PWI closing??

Lady_Mew - Archosaur
Lady_Mew - Archosaur Posts: 20 Arc User
edited April 2011 in Support Desk
Hi there, I'm having some issues with pwi.

When I load the client, sometimes it wont connect, and then when I finally DO get it to connect, as I log in, once I select a character, pwi closes completly, no warnings, just shuts down.

I've verified my files
I've updates from both path one and two.
I've reinstalled pwi.
I've even gone to the extent of reformatting my COMPUTER

and its STILL happens....

...Help?

~ Mew
Post edited by Lady_Mew - Archosaur on

Comments

  • /VEO - Harshlands
    /VEO - Harshlands Posts: 7 Arc User
    edited January 2011
    after it closes does bug report page pop up.....

    if so im having the same problem......its wierd they say i have to do some stuff having to do with my firewall but i dont know how that could be the problem cause ive been playing for a while and dont recall changing anything :/

    this happened before but instead it was while i was in game, and started to lag really bad
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    I don't always get a bug report window.

    Sometimes I do, but most of the time i don't.

    It can't be a firewall issue, I don't HAVE a fire wall.
  • Dragono - Lost City
    Dragono - Lost City Posts: 118 Arc User
    edited January 2011
    Try to get you graphics and resolution as low as you can before you log in.
    I also have this kind of problem and this works always for me ;)
    I am from Germany and I am sorry if my English isn't very good b:surrender
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    Dragono - Lost City wrote: »
    Try to get you graphics and resolution as low as you can before you log in.
    I also have this kind of problem and this works always for me ;)

    I already use the lowest settings I can get JUST to play :/
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    Ozimov wrote: »
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!

    I don't mean to be rude, but I'm frustrated...

    Did you NOT READ???

    I DO NOT HAVE A FIREWALL

    AT ALL

    I don't even have anti-virus software!!

    I REFORMATTED MY PC

    There is NOTHING on it.... at all...

    I HAVE looked in the knowledge base, and there isn't a section called "Crappiest computers can run pwi too!" so untill there is, I need as much help here as I can get please...
  • PimpDale - Heavens Tear
    PimpDale - Heavens Tear Posts: 43 Arc User
    edited January 2011
    windows has a built in firewall unless you have disabled that also your modem/router has a firewall in it
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    PimpDale - Heavens Tear wrote: »
    windows has a built in firewall unless you have disabled that also your modem/router has a firewall in it

    NO FIREWALL

    Ring a bell?

    There is NOTHING to stop it...
  • WayOfTheFist - Dreamweaver
    WayOfTheFist - Dreamweaver Posts: 29 Arc User
    edited January 2011
    i understand your frustration, i really do. please try to be patient and appreciative of those who are attempting to help you here.

    to the tech support specialists defense, thats a copy pasted response most likely - they tend to get a lot of issues similar to yours. sometimes what they suggest is what solves it, others its not.
    ...........

    I'm curious if the issue you are experiencing was occuring prior to reformatting your machine, or is a new symptom you are getting only after having reformatted?

    Have you installed all the latest drivers for your hardware? a total game crash might be indicative of missing drivers.
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    WayOfTheFist - Dreamweaver wrote: »
    i understand your frustration, i really do. please try to be patient and appreciative of those who are attempting to help you here.

    to the tech support specialists defense, thats a copy pasted response most likely - they tend to get a lot of issues similar to yours. sometimes what they suggest is what solves it, others its not.
    ...........

    I'm curious if the issue you are experiencing was occuring prior to reformatting your machine, or is a new symptom you are getting only after having reformatted?

    Have you installed all the latest drivers for your hardware? a total game crash might be indicative of missing drivers.

    I formatted BECAUSE of this problem, and it didn't fix it.

    The only driver my computer is my sound driver, other then that, nothing has really changed.

    It only started happening a few days before the 1/2 fly gear was due to end.
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    @Lady_Mew

    I apologize for misreading your post. I'd like to get a better idea of what you're operating with.

    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can help you find the right software for your system.

    Thank you for your patience.
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    I've looked for the info you asked for, but I'm unsure of where one would find out about 32/64 bit operating system, the route you specified doesn't actually exist on my computer.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited January 2011
    Send us the dxdiag.txt, and we'll try to figure it out from there b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    Thank you very much!

    I've Submitted my ticket, and added to the system information data file the model number of the computer.

    I hope we can sort this problem out soon!

    ~ <3 Mew
  • Lady_Mew - Archosaur
    Lady_Mew - Archosaur Posts: 20 Arc User
    edited January 2011
    Thank you all very much for you're help!

    I am now back online and look forward to the new update!

    Special thanks to:

    Ozimov, even after I had a shot at you, you were still willing to help AND polite enough to apologize for such a generic answer.

    darthpanda16, for stepping in when things we're turning out to be harder then first thought!

    b:kissb:kissb:kiss

    ~ <3 Mew
  • xavi36
    xavi36 Posts: 1 Arc User
    edited April 2011
    what was the solution!? i have the same issue here!!
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited April 2011
    Please open a new topic, closed for necro.
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