Error: You are not authorized to view this Ticket?
darkenergy
Posts: 0 Arc User
Hi,
Every ticket I create now, doesnt show up on ticket list. So when I wrote down the number of my ticket to view it, I get "Error: You are not authorized to view this Ticket "
Every ticket I create now, doesnt show up on ticket list. So when I wrote down the number of my ticket to view it, I get "Error: You are not authorized to view this Ticket "
Post edited by darkenergy on
0
Comments
-
Once the GM responds to the ticket, it will be authorized for viewing. While the ticket is sitting in queue before the GM gets it, you'll recieve that error. I apologize for any confusion.
Thanks.0 -
I meant to say it doesnt show up on the ticket list!0
-
Whats the ticket number? PM me if you'd like.0
-
Hi,
I pm'd you the ticket number!0 -
check you are not blocking cookies - your browser may not be allowing the support page to save them[SIGPIC][/SIGPIC]
There is no place in a perfect world for double entendre!0 -
I have tried on both browsers, and its the same thing.
When I initially started to submit tickets there were no issues.
I am using ie8 and firefox 3.6.
I dont think the issue is with browsers allthough I can try with google chrome.
Edit: Just tried with google chrome, same thing. ticket number is 15049-166512.
It should be there since I am getting a confirmation number!0 -
Okay I received your second ticket, apparently your first was already received and we've responded with 'need more info.' Make sure to add @perfectworld.com to your whitelist so it won't go to your junk folder.
Let me know if you're able to find our reply. Thanks.0 -
Yea, but the issue is that my ticket list under support is empty! I cant get to the ticket to provide more info. Even I open and follow the link from email, I get to ticket section with 0 active tickets, and if I manually type in the ticket # I get You are not authorized to view this Ticket.
Edit: here is a screen of my active tickets:
http://postimage.org/image/2q6s6al7o/0 -
Any updates!
I still cannot see the tickets I create!0
Categories
- All Categories
- 182K PWI
- 699 Official Announcements
- 2 Rules of Conduct
- 264 Cabbage Patch Notes
- 61.1K General Discussion
- 1.5K Quality Corner
- 11.1K Suggestion Box
- 77.4K Archosaur City
- 3.5K Cash Shop Huddle
- 14.3K Server Symposium
- 18.1K Dungeons & Tactics
- 2K The Crafting Nook
- 4.9K Guild Banter
- 6.6K The Trading Post
- 28K Class Discussion
- 1.9K Arigora Colosseum
- 78 TW & Cross Server Battles
- 337 Nation Wars
- 8.2K Off-Topic Discussion
- 3.7K The Fanatics Forum
- 207 Screenshots and Videos
- 22.8K Support Desk