I press install but nothing happens?

Rikunobody - Raging Tide
Rikunobody - Raging Tide Posts: 19 Arc User
edited January 2011 in Support Desk
oke let me explain what's wrong, because my english isn't really good, i pressed direct download, it downloaded to my documents/downloads
when the download was done i went to my documents/downloads/pwi rising tides, and then i press install, but it doesn't show up, i let my firewall accept it but when i press install it still doesn't work, i don't have a antivirus or something.
So i don't really know what the problem is, could you explain what i need to do?

thanks
Post edited by Rikunobody - Raging Tide on

Comments

  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    I think i know the problem, i have 2 firewalls on, but that's weird because i already uninstalled my norton internet security so the firewall should be gone too doesn't it? my windows firewall says the norton firewall is still activated, but i have no clue how to get it off. since my norton is already uninstalled....

    so what do i do?
  • Evict - Heavens Tear
    Evict - Heavens Tear Posts: 2,301 Arc User
    edited January 2011
    Neither the Windows or Norton firewall blocks the installer. Try running the installer as Administrator. To do this, right click installer.exe and select "Properties". On the "Properties" window, find the "Compatibility" tab and check the box that says "Run this program as an administrator".
    [SIGPIC][/SIGPIC]
    Dysk is my tasty chimichanga. <3
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    I did do that, 15 times actually, and i also did the torrent link of pwi, but neither of them reacts :S
    It just doesn't want to install, nothing pops up if i press install
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited January 2011
    What OS are you running?

    What are your system specs?

    Two firewall softwares at once is a bad idea, they will conflict and definitely slow your system down even if they don't. (at least on the same system, I run 3 firewalls, but two are hardware based on my routers)

    There is no real way to uninstall Norton, it infects your system like a virus. Search the Norton site for their clean uninstaller, you may have to submit a support ticket with them to get it.

    Do you have a virus scanner? By your initial post you don't seem to be sure about that.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    i have windows vista, i did uninstall norton with the configuration system because my computer can't find anyting about norton wich is a good thing i hope.
    I even but my UAC off, but can't still install it, i put the documents in

    computer/date E/program files/Pwi

    i could install norton again to put out the firewall of them, maybe that would help, but this has never ever happend to me before, so i don't quite understand what's happening in here, i do know i have succesfully 3 times downloaded pwi, since i had norton i couldn't so i think norton is the real problem here not?
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    i reinstalled norton again, and now have one firewall, everything seems to be alright, i'm installing pwi again via direct download to:

    Computer/Data E/program files/ pwi

    Once it is done it should work. i'll let you know more when it's done
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    oh my god it is still not working!
    im dying here, why doesn't the stupid computer do it's work and install pwi!?

    This is really stupid, i really wanna play pwi again, isn't there another way.

    anyone please come with an solution im desperate!
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    i try'd to also install other games to see what happens if i press install as administrator, i did it with these games:

    - Perfect word international
    - Legends of Martial arts
    - Jade Dynasty

    but they seem to have the same problem, they don't install anything.

    i have played jade dynasty before, but really i don't have a solution to this, im desperatly seeking for help b:shutup

    I'm going crazy for searching a solution for this, please if anyone can help, i even disabled my firewall.
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    Allisandre is right, try this: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

    If you continue to experience issues please open a ticket with us at tech support.

    Thanks.
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    hmmm.... it still doesn't seem to work, i uninstalled norton the way ozimoy said me to but it's not really helping :S
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    i sended a ticket, no respons yet, but this seems to be an odd problem what i have and nobody could fix it yet, i doubt it that i can find something to get this game working.... but lets hope that the sended ticket will work.
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    Recieved, we'll respond to your ticket as soon as possible. Thank you for your patience and understanding.
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    thank you very much, i really appreciate it that u are helping me.
  • Elemental$$$ - Raging Tide
    Elemental$$$ - Raging Tide Posts: 9 Arc User
    edited January 2011
    Ozimov wrote: »
    Allisandre is right, try this: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

    If you continue to experience issues please open a ticket with us at tech support.

    Thanks.

    Ozimov sorry but your wrong it's easy to uninstall under add/remove programs that link only gives the option to really re-install if it fails installing...
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2011
    Ozimov provided the proper link. It's designed to completely remove the software and all remnants.

    Alli is right. Using Add/Remove programs to uninstall Norton DOES NOT actually remove it. It removes some of it, but it still leaves many remnants behind, including some of the CPU hogging processes.

    That's why you should use the uninstaller in the link provided INSTEAD of using Add/Remove Programs.

    This is another good uninstaller that will actually remove Norton.
    http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

    I also use a tool called Perfect Uninstaller.

    The whole point here is that SOMETHING is preventing the software from loading. The problem isn't with the file itself.
    It's most likely that it is something from your security software, (which happens to be the severely bloated and overly effective Norton product), is preventing it from running. Likely because it's mis-interpreted something from the files that's coded in Chinese. (China is where the largest number of viruses come from. Even the government supports viral attacks on countries.)
    [SIGPIC][/SIGPIC]
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    yes i understand that very well but, i did uninstall it with the link ozimov provided me, so norton shouldn't be the problem now right?
  • Elemental$$$ - Raging Tide
    Elemental$$$ - Raging Tide Posts: 9 Arc User
    edited January 2011
    SylenThunder - Sanctuary wrote: »
    Ozimov provided the proper link. It's designed to completely remove the software and all remnants.

    Alli is right. Using Add/Remove programs to uninstall Norton DOES NOT actually remove it. It removes some of it, but it still leaves many remnants behind, including some of the CPU hogging processes.

    That's why you should use the uninstaller in the link provided INSTEAD of using Add/Remove Programs.

    This is another good uninstaller that will actually remove Norton.
    http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

    I also use a tool called Perfect Uninstaller.

    The whole point here is that SOMETHING is preventing the software from loading. The problem isn't with the file itself.
    It's most likely that it is something from your security software, (which happens to be the severely bloated and overly effective Norton product), is preventing it from running. Likely because it's mis-interpreted something from the files that's coded in Chinese. (China is where the largest number of viruses come from. Even the government supports viral attacks on countries.)


    sorry your completly wrong that is gibberish as I know what I am talking about I use nortan and never had issues...
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    So if i understand this, actually all we have to do is find out what is blocking the install, but now we need to figure out what...
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    @Rikunobody

    Correct, I've replied to your ticket with another request.

    Thanks.
  • _Foxxi_ - Heavens Tear
    _Foxxi_ - Heavens Tear Posts: 2 Arc User
    edited January 2011
    Having same problem :( b:surrender
  • Iturothi - Heavens Tear
    Iturothi - Heavens Tear Posts: 26 Arc User
    edited January 2011
    same here :/
    He who seeks out revenge should first dig two graves.
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    @_Foxxi_ & Iturothi - Feel free to open a ticket with your issue so we may assist you as well.

    Thanks.
  • Rikunobody - Raging Tide
    Rikunobody - Raging Tide Posts: 19 Arc User
    edited January 2011
    It's installing, thanks alot all i had to do is scan my whole system, it did take a 30 minutes but that was ik just had to download malware or something, scan my system and remove some things, thanks alot!
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    Most excellent, I'm glad to hear you're back in game!

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