"Unable to connect to server"

Pufferson - Archosaur
Pufferson - Archosaur Posts: 8 Arc User
edited December 2010 in Support Desk
Hey guys, I'm having some problems with logging in. Every time I try to log in it says "Unable to connect to server" and it's like that for all the servers. Can someone please help me cause it's getting on my nerves.. b:cry
Post edited by Pufferson - Archosaur on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Pufferson - Archosaur
    Pufferson - Archosaur Posts: 8 Arc User
    edited December 2010
    darthpanda16 wrote: »
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!


    Dude come on now you've said this on every post and I've done it and none of it works and I posted the ticket and still have no reply, is there any other advice you can give?
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    Ok, what exactly have you tried in the information provided?

    What changes did you make to your software?

    What errors did you get?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Pufferson - Archosaur
    Pufferson - Archosaur Posts: 8 Arc User
    edited December 2010
    darthpanda16 wrote: »
    Ok, what exactly have you tried in the information provided?

    What changes did you make to your software?

    What errors did you get?

    I tried turning off the firewall, I tried the patches on several occasions, I tried deleting and reinstalling, I tried manual patches, I've tried everything.

    The only difference is I moved out and now I'm on my laptop instead of a desktop.

    The only error I'm necessarily getting is the population and ping say nothing but "---"
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    What windows and network settings did you change?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Pufferson - Archosaur
    Pufferson - Archosaur Posts: 8 Arc User
    edited December 2010
    I didn't change any setting for anything on the computer all I did was turn the firewall off

    Is PWI compatible for laptops?
    (I don't see why it wouldn't be but rather safe than sorry to ask)

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