Cant connect to server

qeeeeeeeeeeeeee
qeeeeeeeeeeeeee Posts: 0 Arc User
edited December 2010 in Support Desk
HELLLLPPP it says cant connect to server whenever i try and log on i dontknow what is going wrong can any body help?
Post edited by qeeeeeeeeeeeeee on

Comments

  • DD_Healer - Sanctuary
    DD_Healer - Sanctuary Posts: 4 Arc User
    edited December 2010
    Ive had the same issue for going on 3 days as have alot of other people, only thing we can do is submit a ticket, however Id try a verify, double check your firewalls and make sure pwi is in the exceptions, worst case try everything and see if it works, if it doesnt work still pwi needs to know. :) But you're not alone in this
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    There could be intermittent internet service or throttling occurring regionally between your computer and our servers. Please restart your PC and networking gear and try again later.

    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Pufferson - Archosaur
    Pufferson - Archosaur Posts: 8 Arc User
    edited December 2010
    darthpanda16 wrote: »
    There could be intermittent internet service or throttling occurring regionally between your computer and our servers. Please restart your PC and networking gear and try again later.

    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!

    None of this worked for me, I tried it all and I'm not thinking it's my Firewall. I know it's not my account cause I'm logged in here, I know it's not my internet cause I'm online. How do you install a patch? That might be the reason why but I don't know how to do it yet. I've been playing for like a week and I'm not enjoying not being able to log on. Please help.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    Send in a ticket to Tech Support and we'll try to help you figure it out!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Pufferson - Archosaur
    Pufferson - Archosaur Posts: 8 Arc User
    edited December 2010
    darthpanda16 wrote: »
    Send in a ticket to Tech Support and we'll try to help you figure it out!

    I did but so far no reply from you guys..

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