unable to connect to server

Kihld - Lost City
Kihld - Lost City Posts: 2 Arc User
edited April 2011 in Support Desk
This is really irritating to me, im pretty new to the game and it logged me out... now I KNOW I'm not the only one experiencing this. Has some one gotten over this slump? im pretty sure i have ALL the patches so i doubt thats the problem. can any1 else help? b:angry
Post edited by Kihld - Lost City on

Comments

  • Boots_Elf - Sanctuary
    Boots_Elf - Sanctuary Posts: 171 Arc User
    edited December 2010
    EVERY SINGLE Tuesday at 11pm server time there is system maintenance. When you are in game starting 5 minutes before shut down it continuously says says in big orange/red letters system shutting down for maintenance. So yes, you cant get into the game. Yes the servers are down, yes, no one else can get on either. It lasts 2 hrs.. EVERY SINGLE TUESDAY.. just so you know.. ty.. If your server is an East Coast servers as opposed to a West coast server your times may vary. They always post a server maintenance notice in the forums with times.
  • Kihld - Lost City
    Kihld - Lost City Posts: 2 Arc User
    edited December 2010
    oh, i see, i haven't even been playing a week, i already feel addicted though b:surrender thanks =D
  • LovelyMara - Archosaur
    LovelyMara - Archosaur Posts: 6 Arc User
    edited December 2010
    I Cannot Log In Its Says Log In Time Out 40 Seconds Then The Duration Time Is Counting Then It Says Cannot Connect To The Server!!!
  • drnakalz91
    drnakalz91 Posts: 1 Arc User
    edited December 2010
    what is 'account'.. what should i put there.. i am new here
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    Try logging in again.. we patched. drnakalz91, type the username you signed up with. If you forgot it already then go to our account recovery page.
  • midnightyen
    midnightyen Posts: 2 Arc User
    edited December 2010
    i have the exact same problem as lovelymara. I don't know if they have been able to login or not, but I have not been able to log in at all. it just keeps telling me that i am unable to connect to the server after showing the log on countdown or whatever it is. =( its making me sad and would be awesome if someone could help me figure it out. =D

    also, i know my username and password. ive double checked and quadrupled check to make sure there was no caps lock or i was typing it wrong or anything. i've also checked to make sure the server was online and everything. and from what i've read, it's not a tuesday...so i don't know whats going on here. =(

    thanks to anyone who helps me! =D
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    Is there a particular server you're having issues with? OR all?
  • midnightyen
    midnightyen Posts: 2 Arc User
    edited December 2010
    its all. i've actually never been able to log in. i just downloaded the game today
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    For everyone who is experiencing issues logging into our servers (which are up and running).. Please open a ticket with us here at tech support with a trace route from your computers to our servers.

    1) Click on Start > click on Run (or in the Windows Search box)> type in cmd

    2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com (You can use any of the IP addresses to our servers that are listed below. Try several.)
    Please note there is a space between "tracert" and "pwieast1.perfectworld.com"

    3) Wait for the traceroute to complete.

    4) Right Click on the window

    5) Select the "Select all" option

    6) Hit "Enter"

    7) You will now be able to paste the text into your reply.

    8) Include in the body of your e-mail what Internet Service Provider you are using and what part of the world you are trying to connect from.


    General IP Addresses for the game servers:

    Sanctuary (PVE) pwigc2.perfectworld.com
    29000:64.74.134.24
    29000:64.74.134.25
    29000:64.74.134.47
    29000:64.74.134.48
    29000:64.74.134.49
    29000:64.74.134.50
    29000:64.74.134.51
    29000:64.74.134.52

    Lost City (PVP) pwigc3.perfectworld.com
    29000:64.74.134.57
    29000:64.74.134.58
    29000:64.74.134.31
    29000:64.74.134.32
    29000:64.74.134.53
    29000:64.74.134.54
    29000:64.74.134.55
    29000:64.74.134.56

    Heaven's Tear (PVE) pwigc4.perfectworld.com
    29000:64.74.134.61
    29000:64.74.134.62
    29000:64.74.134.63
    29000:64.74.134.64
    29000:64.74.134.38
    29000:64.74.134.39
    29000:64.74.134.59
    29000:64.74.134.60

    Harshlands (PVP) pwieast1.perfectworld.com
    29000:74.201.183.20
    29000:74.201.183.17
    29000:74.201.183.18
    29000:74.201.183.19

    Dreamweaver (PVE) pwieast2.perfectworld.com
    29000:74.201.183.27
    29000:74.201.183.24
    29000:74.201.183.25
    29000:74.201.183.26

    Raging Tide (PVE) pwieast3.perfectworld.com
    29000:74.201.183.67
    29000:74.201.183.68
    29000:74.201.183.69
    29000:74.201.183.66

    Archosaur (PVE) pwiwest4.perfectworld.com
    29000:64.74.134.37
    29000:64.74.134.26
    29000:64.74.134.27
    29000:64.74.134.29
    29000:64.74.134.30
    29000:64.74.134.33
    29000:64.74.134.34
    29000:64.74.134.36

    We'll take a look at those and give you our feedback on them for you.
  • Pufferson - Archosaur
    Pufferson - Archosaur Posts: 8 Arc User
    edited December 2010
    So if it says "Unable to connect to server" then that means that the server is being updated and it's not my profile being screwy or the download being screwy? Cause this is rather annoying and I can't find the answer anywhere
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2010
    The game patches once a week for a few hours in the middle of the night California time.

    Any other time, then most likely you are having a connection issue.

    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • spatchycat
    spatchycat Posts: 5 Arc User
    edited December 2010
    I am having this same problem now...its 2.48 on wendsay morning here in the U.S....I am guessing its down for matinence because yesterday it worked perfectly...on top of that it dosent have any players listed on server population.....am I right?
  • spatchycat
    spatchycat Posts: 5 Arc User
    edited December 2010
    I am still having trouble logging on...and I have no idea what your telling us to do...it wont let me log in it just says that it cant log into the server...whats going on? the game worked fine last night...?
  • laluz
    laluz Posts: 3 Arc User
    edited December 2010
    I think you're right, they're probs doing an update. I'm in CA, it's 11:57 PM, and I can't log in :/

    This is hearbreaking!
  • tensatsu
    tensatsu Posts: 0 Arc User
    edited December 2010
    It's 3:00am here in Michigan, and the servers are all doing the same thing to me. xD

    I'm hoping it's just a new update, or patch since that router instructions look way to complicated to be attempting on this computer which isn't even mine. Lol
  • jangomain
    jangomain Posts: 1 Arc User
    edited December 2010
    I encountered this same problem and submitted a ticket along with a trace route. I was finally able to patch a moment ago but still the login time out persists. I shall give it 30 more mins.
  • spatchycat
    spatchycat Posts: 5 Arc User
    edited December 2010
    Cool, so this is a common occurence, and not merly something my computer is doing. Hummm...Ill just play ether saga till then :D
  • spatchycat
    spatchycat Posts: 5 Arc User
    edited December 2010
    how do you submit a ticket? What is it good for?
  • spatchycat
    spatchycat Posts: 5 Arc User
    edited December 2010
    oh yea, and whom do I submit the ticket to as well? Thank you for your help!
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    As usual when PWI patches there was some downtime: 11:05p-12:40am

    Thanks.
  • acetrainerkayden
    acetrainerkayden Posts: 2 Arc User
    edited January 2011
    I am having the same problem everytime i log in it say unable to connect to server.I did this at 6:48am Thursday, my Internet Service Provider is TSTT Blink broadband and I'm connecting from the caribbean.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\joe3>tracert pwieast1.perfectworld.com

    Tracing route to pwieast1.perfectworld.com [74.201.183.19]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 56 ms 49 ms 49 ms 186-45-152-1.dynamic.tstt.net.tt [186.45.152.1]

    3 43 ms 42 ms 42 ms 201.238.123.46.business.static.tstt.net.tt [201.
    238.123.46]
    4 43 ms 42 ms 42 ms 201.238.77.22.business.static.tstt.net.tt [201.2
    38.77.22]
    5 41 ms 41 ms 42 ms 201.238.77.21.business.static.tstt.net.tt [201.2
    38.77.21]
    6 115 ms 115 ms 114 ms GigabitEthernet1-0-7.***.NYC1.ALTER.NET [152.179
    .29.81]
    7 115 ms 115 ms 114 ms 0.so-2-0-0.XL1.NYC1.ALTER.NET [152.63.22.118]
    8 117 ms 117 ms 117 ms 0.so-1-0-3.XL3.NYC4.ALTER.NET [152.63.16.254]
    9 113 ms 114 ms 114 ms GigabitEthernet6-0-0.GW18.NYC4.ALTER.NET [152.63
    .22.225]
    10 117 ms 118 ms 121 ms internap-gw.customer.alter.net [65.217.199.202]

    11 115 ms 114 ms 114 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73
    ]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\joe3>^A

    C:\Users\joe3>
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    There is nothing abnormal about this traceroute it seems ok. There could be intermittent internet service or throttling occurring regionally between your computer and our servers. Please restart your PC and networking gear and try again later.

    Thanks.
  • acetrainerkayden
    acetrainerkayden Posts: 2 Arc User
    edited January 2011
    Ozimov wrote: »
    There is nothing abnormal about this traceroute it seems ok. There could be intermittent internet service or throttling occurring regionally between your computer and our servers. Please restart your PC and networking gear and try again later.

    Thanks.

    i tried it but it still says unable to connect to server b:cry
  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    I apologize for the bummer acetrainerkayden. It would be best if you open a ticket with us so we can further assist you with troubleshooting.

    Thanks.
  • spiderfreakro
    spiderfreakro Posts: 5 Arc User
    edited April 2011
    Hello, same problem here.My internet service provider is RDS-RCS, i'm conecting from Romania(that is eastern Europe) I've tried everything uninstalled antivirus, turned off firewall, add firewall rule to pwi launcher, run in compatibility with sp3, run as administrator,Uac is turned off. I'm operating on windows 7 . Game is fully patched(Game version: 508,version 1.4.4, build 2305), otherwise i couldn't get through to my log-in screen right? Also today's wednesday so there's no maintainence on. Furthermore I asked a friend of mine (same network user) to try n log-in with my account information, and it works form her PC. And she didn't changed my password because i can still log-in on the website:) Help me please b:cry
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Adrian si Cornel>tracert pwieast1.perfectworld.com

    Tracing route to pwieast1.perfectworld.com [74.201.183.19]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.1
    2 <1 ms <1 ms <1 ms 10.240.16.85
    3 <1 ms <1 ms <1 ms cr01.galati.rdsnet.ro [213.154.110.249]
    4 7 ms 6 ms 7 ms te3-7.ccr01.buh01.atlas.cogentco.com [149.6.50.2
    1]
    5 22 ms 22 ms 22 ms te7-2.ccr01.bud01.atlas.cogentco.com [130.117.1.
    50]
    6 33 ms 33 ms 33 ms te0-2-0-3.ccr22.bts01.atlas.cogentco.com [154.54
    .38.190]
    7 33 ms 33 ms 33 ms te0-0-0-2.ccr22.muc01.atlas.cogentco.com [130.11
    7.0.42]
    8 38 ms 38 ms 38 ms te0-1-0-2.mpd22.fra03.atlas.cogentco.com [130.11
    7.49.153]
    9 135 ms 136 ms 135 ms te0-2-0-6.mpd22.dca01.atlas.cogentco.com [130.11
    7.51.230]
    10 136 ms 136 ms 136 ms te0-2-0-5.mpd22.iad02.atlas.cogentco.com [154.54
    .41.126]
    11 137 ms 137 ms 137 ms sl-st30-ash-0-11-3-0.sprintlink.net [144.232.8.2
    05]
    12 138 ms 137 ms 137 ms sl-crs2-dc-0-1-0-0.sprintlink.net [144.232.25.12
    ]
    13 139 ms 139 ms 139 ms sl-crs2-rly-0-11-0-0.sprintlink.net [144.232.25.
    129]
    14 165 ms 150 ms 148 ms sl-crs2-pen-0-5-0-0.sprintlink.net [144.232.19.3
    ]
    15 136 ms 136 ms 136 ms sl-crs2-nyc-0-4-0-1.sprintlink.net [144.232.20.1
    43]
    16 140 ms 140 ms 140 ms sl-gw40-nyc-15-0-0.sprintlink.net [144.232.13.48
    ]
    17 134 ms 135 ms 134 ms sl-internap-130-0.sprintlink.net [160.81.43.122]

    18 136 ms 135 ms 135 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]

    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.

    How do I submitt a ticket?
  • spiderfreakro
    spiderfreakro Posts: 5 Arc User
    edited April 2011
    I see no GM is willing to pay attention to this rather important issue. I uninstalled the game, re-installed it, patched it up and everything with my firewall down and no antivirus . Still the same problem. Does any1 have any idea what the f*ck is going on?!


    IT'S BEEN 1 DAY since my posts.... STILL NO ANSWEAR. Do I have to be rude to get your attention? If I were it would at least be some sort of reciprocity to your IGNORANCE!.
  • spiderfreakro
    spiderfreakro Posts: 5 Arc User
    edited April 2011
    Yo guys, I know i'm triple posting but I believe what you doing here is lack of respect. I never asked for more than 1 SIMPLE REPLY. I believe it is not that much. You could've at least replied to my ticket. I sent you the dxdiag.txt file, but am still waiting for an answear. IT'S BEEN ALMONST 3 WEEKS SINCE I INITIALLY POSTED. WHAT IS WRONG WITH YOU?! HOW COME YOU ARE A GM IF YOU DON'T PAY TAKE INTO ACCOUNT ALL THE THREADS?!

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