Help Meeeeeeeeeeee!!!!!!!i Have Bug

While loadin' your char press & hold W. Your char might run out of the "crash-spot" (maybe it'll crash again, but it should work after restartin' again)

(If ya can't find help on forum, submit a ticket here )

Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game?

1) First, shut down your PC and wait a few minutes. Then restart your PC.


2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match the server-side versions of the files. It will also redownload any files that don't match.


3) This will take some time. Please be patient.


4) After this process is done, try to get into the game again and see if the same issue(s) occur.


If this does not help, you may need to uninstall, and then re-install and freshly patch the game.


At your own risk, you can also try disabling/turning off your antivirus/firewall software before starting the game launcher and before running Verify. Once Verify has finished, and you can login and play the game, then turn your AV software back on.

If you require further assistance, feel free to open a ticket with tech support, be sure to attach your dxdiag to the ticket.

1) What is the make and model number of your computer?

2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

4) Attach the dxdiag.txt that you save to your reply to us.

If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

This is important so that we can help you find the right software for your system.