Direct x error to start game

kuria1
kuria1 Posts: 1 Arc User
edited December 2010 in Support Desk
I have windows 7 64 bit and a radeon 5770 and its in direct x 11. When i open the game client, i press start. then this box with numbers and letters put up. the only word i can read is edirectx. It wont play the game. Can someone help me?
Post edited by kuria1 on

Comments

  • Takashia - Heavens Tear
    Takashia - Heavens Tear Posts: 9 Arc User
    edited December 2010
    I got windows 7 64 bit and i download and install perfect world. Then windows pops up and says "program not installed correctly" What do i save it to when i uninstall and install it again?
    maybe theres something else wrong with it?
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    Can you post a screen shot?

    Thanks.
  • Takashia - Heavens Tear
    Takashia - Heavens Tear Posts: 9 Arc User
    edited December 2010
    http://core.perfectworld.com/album/view?uid=12781741&id=34941
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
  • Takashia - Heavens Tear
    Takashia - Heavens Tear Posts: 9 Arc User
    edited December 2010
    [IMG][/img]perfectworlderror.jpg
  • Takashia - Heavens Tear
    Takashia - Heavens Tear Posts: 9 Arc User
    edited December 2010
    [IMG][/img]perfectworlderror.jpg
  • Deora - Lost City
    Deora - Lost City Posts: 1,086 Arc User
    edited December 2010
    Takashia - Heavens Tear wrote: »
    [IMG][/img]perfectworlderror.jpg

    going by what the image says you need to do something about DirectX... which is a bit odd considering Windows 7 ships with DirectX 10 last time I checked...
  • ozimov
    ozimov Posts: 199 Arc User
    edited December 2010
    @Takashia

    "Unable to acquire video memory size info, please check DirectX version."

    So yeah, not to be captain obvious but you'll most likely need to update your directx and graphics card drivers. If you're still experiencing issues after the update you can open a ticket with tech support and we may assist you further.

    Thanks.
  • Takashia - Heavens Tear
    Takashia - Heavens Tear Posts: 9 Arc User
    edited December 2010
    I did a check and it says its all fine. How do i make space on my video card? I mean to fix the memory. It says 0 mb of memory for my ati radeon 5770 graphics card. One more thing is, I have directx 11 installed will it still play?

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