Can you help me out with the following responce from customer support!

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darkenergy
darkenergy Posts: 0 Arc User
edited December 2010 in General Discussion
I have received a reply from customer support:

Please make sure you respond to this ticket from:
Please make sure you respond to this ticket from (1)support.perfectworld.com in the “My Support” tab or (2)simply following the link below. Failure to do so will invalidate this request

If I am inside the ticket allready, then what is the meaning of (1)
And can someone show me where is the link in (2) since I have not found it, pic would be good.

Thank you!

Hopefully this message will be posted!
Post edited by darkenergy on

Comments

  • YordaUjain - Dreamweaver
    YordaUjain - Dreamweaver Posts: 242 Arc User
    edited December 2010
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    I'm sorry but GMs are a myth.

    Try the devs... But to summon a dev will be 100 gold.
    [SIGPIC][/SIGPIC]

    PLAYING PWI FOR FRIENDS (CHAT) ONLY, NO ZEN CHARGING, NO GAINING GEAR. MOVING TO GUILD WARS 2 UPON LAUNCH WITH FACTION.

    Got Dot? Why Not? It PAYS! website.ws/tomujain
  • darkenergy
    darkenergy Posts: 0 Arc User
    edited December 2010
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    100 gold, dont have that much!

    Hopefully someone who had similar message could help out!
  • Zahlee - Lost City
    Zahlee - Lost City Posts: 57 Arc User
    edited December 2010
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    lol @100 gold

    I'm guessing they might mean to click "accept solution" once your inside your ticket....

    which will then open out to this here....

    and you write your reply there?

    Click submit and your done.....

    At least, that's what i assume they're talking about b:cute
    [SIGPIC][/SIGPIC]
  • Aev - Lost City
    Aev - Lost City Posts: 1 Arc User
    edited December 2010
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    I get another thing when I contact customer support, they reply back asking for information and I send them the information required, but instead of getting a reply for my problem I keep getting an annoying message that they have not heard back from me regarding the problem I have sent and so they will close the ticket although I always get an automated message saying that my message has been received...

    I think it is better this way to say that they did not hear from me back than doing some work and look to solve my problem. (a copy paste message is much easier) b:surrender
  • darkenergy
    darkenergy Posts: 0 Arc User
    edited December 2010
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    Zahlee - Lost City wrote: »
    lol @100 gold

    I'm guessing they might mean to click "accept solution" once your inside your ticket....

    which will then open out to this here....

    and you write your reply there?

    Click submit and your done.....

    At least, that's what i assume they're talking about b:cute


    Thank you for reply, allthought I am kind of scarred pressing accept solution and provide the info they asked, since they might miss the ticket!

    Allthough I find it funny, since not a single mod came here to clarify.

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