Login timeout (servers are online)

tttla
tttla Posts: 0 Arc User
edited November 2010 in Support Desk
The PW patcher runs fine, version checker does too. I update my PWI version successfully and the start button turns green. Servers are also marked as "online".
Once i access server selection screen, there's no PING shown on any of them. Which, I think, means that for some reason I can't reach the host. When trying to log on my account, i get login timeout in about 20 seconds followed by "unable to connect to server" error.
I uninstalled my antivirus, turned off windows firewall, restarted pc. The problem remains. I'm on dorm net, maybe the error is caused by the main router blocking port 29000. I don't know. Tried pinging and tracerouting to pwieast1.perfectworld.com (harshlands server). Tracerouting on ping.eu website stops at step 13 with an error "No reply for 3 hops. Assuming we reached firewall."
Any ideas please? b:surrender


Update: providing traceroute stats from cmd to pwieast1.perfectworld.com

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\tttla>tracert pwieast1.perfectworld.com

Tracing route to pwieast1.perfectworld.com [74.201.183.20]
over a maximum of 30 hops:

1 498 ms 496 ms 419 ms hostel1.local [10.0.0.1]
2 * 124 ms 211 ms 193.219.163.254
3 * 212 ms 34 ms itpi-itpikmu.litnet.lt [193.219.62.45]
4 270 ms 561 ms 443 ms kns-ba1-e10.litnet.lt [193.219.153.22]
5 306 ms 453 ms 474 ms litnet.rt1.kau.lt.geant2.net [62.40.125.161]
6 184 ms 98 ms 28 ms so-2-2-0.rt1.poz.pl.geant2.net [62.40.112.174]
7 77 ms 56 ms 37 ms so-7-1-0.rt1.fra.de.geant2.net [62.40.112.61]
8 93 ms 295 ms 122 ms TenGigabitEthernet7-3.ar1.FRA4.gblx.net [207.138
.144.45]
9 231 ms 256 ms 247 ms 67.17.192.54
10 335 ms 517 ms 491 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]

11 * * * Request timed out.
12 * * * Request timed out.
13 * *
Post edited by tttla on

Comments

  • _Sylix_ - Dreamweaver
    _Sylix_ - Dreamweaver Posts: 15 Arc User
    edited November 2010
    I don't think anyone knows what the hell this is.... I have had nearly EXACTLY the same problem since the Rising Tide Expansion (Yeah, I havn't been able to play for that long)

    Submitting a ticket was not worth the trouble. They basically said it was my antivirus/firewall etc... of course, I had a really crappy wireless internet back then, so I ultimately quit, believing it was my own internet.

    But now I have Xfinity from comcast (wired) so..... it works fine............... that's what i'd LIKE to say! What gives????

    I had it completely deleted back then and tonight I decided to install it (it was pretty fast...) But I got THE SAME ERROR!

    Also, ALL games from PW give the same error, or at least JD does as well.

    Come on, doesn't anybody know a fix? GMs? Tech support? Answerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr b:sad
  • krittycat
    krittycat Posts: 4,187 Community Moderator
    edited November 2010
    Try re-submitting a ticket here.

    Closing for necro.

    I recommend putting a link to the thread in a new thread post and then re-stating your problem if you want an answer. This way, people won't accuse you of not searching, and the thread won't be closed.

    Hope this helps!
    krittycat.gif
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