why dont GM's ever respond to WC contact requests

/GM


10char

They are secretly playing Halo on xBox live! I know it.

Olbaze - Sanctuary wrote: »

Because if they did, you'd get conversations like this:

Player123: Need GM to PM asap!
GM: Yes?
Player123: OMGOMGOMGOMG U RESPONDED!!!11
GM: So you don't have any problems that could need GMs to be solved? Or glitch reports?
Player123: OMGOMGOMGOMG GIEB WRSL! PLZPLZPLZPLZPLZPLZ?!
GM: I can't do that.
Player123: Y? U H8 ME??? QQ U SUXX GM!

*Player123 makes a topic bashing how GMs don't care on General Discussion*

You sir, just gained over 9000 cool-points in my bookb:victory

Xarathox - Dreamweaver wrote: »

Have you seen the **** most people type? it's like Timmy from south park is having a convo with himself.

Lol'd. Sad but true b:chuckle

There are a few things to consider here:

1) If/When GMs are online, they are likely doing something specific, like dealing with someone else's problem or investigating a game glitch or checking out a new feature. It is highly unlikely that they would even notice a WC cry of "can a GM PM me Plz" especially since WC messages only remain on the screen for a few seconds (even less when Duke Blacke is spamming system messages).

2) GMs are only available during standard business hours in the Pacific Time Zone. They are not online on weekends or holidays or most evenings, and are not on in the daytime in other time zones.

3) There is a ticket system and a GM chat system on the web site ... the chat one is hard to find, but it is there and I have used it. If you really need to talk to a GM, use the standard method that is available to everyone else. You might find that as you use the trouble shooter and/or ticket system, that your problem has already been addressed by someone else.

4) Why are you requesting a GM PM you? Are you absolutely certain that your issue cannot be resolved by other players with experience in the game? I recall one player asking for a GM because she was legitimately stuck ... but because she was a female character, I was able to fly very close to her, and use Embrace to get her unstuck. It might be that there is a solution to your problem, and maybe some of those teles begging a GMs attention would be better served describing the problem. (Probably better still to just save the teles and use the ticket system ... just saying.)

5) This is a free game, and with that comes an implied limitation of service. Unlike Pay to Play games, where you are paying for services and have a right to expect a GM response when you have a legitimate issue, Free to Play does not automatically convey that same level of expected service. It might sound rude, but compare a Fast Food outlet with a 5 star restaurant. The service is there in both cases, but one is far better than the other (usually) and is due to the fact that you are paying extra for it.

6) (And I will end with this one) There is a standard problem with responding too quickly to requests from players, that being that the vast majority of the players who yell for a GM are doing so because they feel they have just been cheated or wronged in some way by another player. GMs are not your parents, or the police or even referees ... they are employees of PWI mandated to keep the GAME running smoothly. They are not civil servants obligated to settle every domestic dispute between players. For this reason, players are deliberately forced to deal with these kinds of issues in such a way as it does not consume vast amounts of GM time. The roadblocks are there for a reason, to force you to cool down while you talk to faction mates or sift through forum posts or fill out a ticket or read through the troubleshooter. And at the end of all that, if you are still in need of the specific services that only a GM can provide, then they will probably become available to you. But the myriad of people driven to talk to a GM because they are enraged over some trivia are likely to burn out long before they reach one. And that is probably a good thing.


Good Luck!

Solinarie - Dreamweaver wrote: »

... but really, what are they there for if not to help us out with a problem in-game?

See item 6 in my post above yours.

Specifically:

... they are employees of PWI mandated to keep the GAME running smoothly.

Good Luck!

Solinarie - Dreamweaver wrote: »

both comprehensive and a good response. but sometimes (in my wanting to talk to a gm), its a legit topic. but you are certainly right on all your points.

Thanks. *smile*


I believe I have had legit reasons to talk to GMs as well, and I used the in game chat system once (ages ago) and the web based chat system two or three times (not for a while though, so this might be down now) and I have submitted a number of tickets, all of which have been resolved to my satisfaction.

Ultimately the reason why GM chat is no longer availalbe is that it simply does not make good business sense. It might if there was a fine for frivolous use of the chat system, and players had to submit their credit card info to play, but that kind of a check/balance system is not in place here, so the players who abuse it basically ruin it for everyone else.

Still, if it is a legit topic, you will get a response to it either in game from other players, on the forums from players and maybe GMs or via the ticket system.

Good Luck!

Bosk - I love you. b:dirty

Also there are better, faster, and easier ways to summon a GM in game. (Even faster then submitting a ticket.)
(o.o)'
<---used to do it all the time.
b:chuckle

Just use the secret GM summoning technique. (Only available for ban hamsters)
b:avoid

but what if you has cube run glitched which happened or other instances.

then WC for gm is better than sending a ticket since ticket takes a couple days to complete.