The wedding, big joke and rip off (read here if your failed)
YordaUjain - Dreamweaver
Posts: 242 Arc User
Upon the release of the chapel. I was excited to get invited and hopefully go their myself. But I was greatly disappointed to find 3 out of 5 of the weddings I have attended have currently failed. 1 of which completed but no rewards were given.
It hurts me that these people spent A LOT of real life money on the game for nothing. Naturally these people submitted tickets, here are the very shocking and disappointed responses based off two people who submitted tickets.
On a side note: Under law, charging zen is considered a "service" if the service is faulty you are refunded. In this case the chapel is a service, and these people will take action if needed.
PLEASE tell me your story below, or a friends if you have one.
The response
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It hurts me that these people spent A LOT of real life money on the game for nothing. Naturally these people submitted tickets, here are the very shocking and disappointed responses based off two people who submitted tickets.
On a side note: Under law, charging zen is considered a "service" if the service is faulty you are refunded. In this case the chapel is a service, and these people will take action if needed.
PLEASE tell me your story below, or a friends if you have one.
The response
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8. No posting of personal conversations or personal information (from IMs or PMs).
Topics such as these are considered breaches of privacy. Please refrain from posting such items including, but not limited to, email exchanges with GMs, admins, moderators, PWE Customer Service or personal communications with other members.
[SIGPIC][/SIGPIC]
PLAYING PWI FOR FRIENDS (CHAT) ONLY, NO ZEN CHARGING, NO GAINING GEAR. MOVING TO GUILD WARS 2 UPON LAUNCH WITH FACTION.
Got Dot? Why Not? It PAYS! website.ws/tomujain
PLAYING PWI FOR FRIENDS (CHAT) ONLY, NO ZEN CHARGING, NO GAINING GEAR. MOVING TO GUILD WARS 2 UPON LAUNCH WITH FACTION.
Got Dot? Why Not? It PAYS! website.ws/tomujain
Post edited by YordaUjain - Dreamweaver on
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Comments
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Hm...
Of all the wedding ceremonies I've gone to (that would be...3-5?), only one has failed, and that was because this last maintenance wiped the wedding calendar, and we weren't able to attend the wedding ceremony at all. All the others I have been to, worked fine, except for the Ex glitch, where if you try to take the quest, but don't have the money, it subtracts the money once you DO have it, and when I talked to the PWI people about it, they did refund my money.Katzyn, level 101 Demon Veno
Kylenea, level 99 Demon Cleric
ForestSonata, level 6x Mystic
Proud wifeh of Yudai
[SIGPIC][/SIGPIC]
~Courtesy of the amazing Forsakenx~0 -
YordaUjain - Dreamweaver wrote: »Anndre, we are not providing any item reimbursement for the Wedding Ceremony at this time. We are aware of the difficulty and the lack of directions for the Wedding Ceremony. You will need to review the players guides and post your questions in the forums. Other players will be able to provide feedback and advice. We wish you good luck! However, if you have any additional ideas on improving/changing the Wedding Ceremony, please contact us back. We do regularly compile a list of suggestions and forward it to the developers. We will also accept We will also accept .jpeg screenshots of your ideas too. We appreciate all the feedback provided.
LOL. So basically, "Hell if I know. Ask someone who actually plays the game. Maybe they can help you. Good luck and thanks for your money."0 -
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Hi,
There is another thread in here somewhere about this; where I already posted my Cleric's nightmare wedding story in. My IRL fiance & I did it on our main Alts (my cleric, his Barb; our mains were married B4 this was available) the weekend it was released; and it WAS bad!! Nothing spawned in right; the whole quest failed because of that; and then something REALLY glitched and he couldn't leave the instance. The ex's friends were pounding on him, my fiance kept dying & respawning in the instance while we were trying to get him out, he lost about half a plat HP charm in there! We finally had to shut his whole computer down to get him out. IDK what exactly caused that, but yeah, it was bad. (And don't tell him, but honestly; my biggest complaint after all that was that I didn't get to keep the fashion. I so want that dress; but when they auction off the packs; they go for right around a hundred bucks usually on Dreamweaver; & I don't want anything in this game THAT BAD!!) And, no I never filed a ticket, because I kind of figured they weren't going to do anything.
However; the main reason we got married was for the XP from the daily quests, so I guess we are getting our money's worth. Of, course, a lot of those are bugged, too. Like the Tower one; where the boss takes 15 minute 'coffee breaks" (IE won't respawn for awhile) LOL. But; it's a free to play game, no one made me buy those packs; and like I said; it IS GOOD XP for quite a few levels; plus it's sometimes the only time of day that we actually go out & do a quest 'together'; so again, it all just depends on your perspective.
I will add one other thing though. We're talking about getting married again; when the new classes come out; and I guarentee you; we're just gonna bypass the whole chapel thing, ijs...LOL
Just my opinion:)[SIGPIC][/SIGPIC]0 -
If anyone at PWE is listening, I haven't filled out your survey, but this is why I stopped playing PWI and why I haven't spent any money on HoTK. No, not because the wedding chapel is broken, don't be ridiculous. Because you take a reasonably decent, fun to play game and **** it up with bad quality control, bad customer support, and bad imbalances that ultimately turn that reasonably decent, fun to play game into something that just isn't enjoyable anymore.0
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LOL. So basically, "Hell if I know. Ask someone who actually plays the game. Maybe they can help you. Good luck and thanks for your money."
That's how it comes across to me too, unfortunately. Especially so when the marriage and chapel quests are so offensively expensive, it is disappointing to read these stories after the GM team have been recently trying hard to present themselves as more open and communicative.0 -
YordaUjain - Dreamweaver wrote: »...people spent A LOT of real life money on the game for nothing.
Could have just stopped there.0 -
Well...maybe I'm missing something, but they've never just plain told us exactly how to do dungeons and quests. This is why we have so many instance guides - Nirvana, Lunar, fbs, etc. They've never spelled out how you should play the game, don't think that this should be any different. If you screwed up on a quest, and the ****-up was because of your own ignorance (not intending to be used as an offensive terms here, mind you), then that's kind of your own fault. Just like in any other instance, people need to read up before they go in, or they might fail. And if they do fail, again, it's their own fault.
And if it was a true glitch that caused it to fail, then yes, you have a valid arguement. But I doubt it was a glitch in most cases. Not saying that there aren't glitches, but I do think most failures in this game are due to mistakes made on the players' parts.Katzyn, level 101 Demon Veno
Kylenea, level 99 Demon Cleric
ForestSonata, level 6x Mystic
Proud wifeh of Yudai
[SIGPIC][/SIGPIC]
~Courtesy of the amazing Forsakenx~0 -
Katzyn - Sanctuary wrote: »Well...maybe I'm missing something, but they've never just plain told us exactly how to do dungeons and quests. This is why we have so many instance guides - Nirvana, Lunar, fbs, etc. They've never spelled out how you should play the game, don't think that this should be any different. If you screwed up on a quest, and the ****-up was because of your own ignorance (not intending to be used as an offensive terms here, mind you), then that's kind of your own fault. Just like in any other instance, people need to read up before they go in, or they might fail. And if they do fail, again, it's their own fault.
And if it was a true glitch that caused it to fail, then yes, you have a valid arguement. But I doubt it was a glitch in most cases. Not saying that there aren't glitches, but I do think most failures in this game are due to mistakes made on the players' parts.
Buy Latzyn, it wasn't. We did everything we should of done even read the guide before doing the chapel and it still failed. The thing that urks me is that they refuse to a) help us b) fix it c) refund us.
PWI have the worst customer support I've ever seen on any MMO, their zen is pretty expensive as is the fashion. Don't get me started on the pigments...[SIGPIC][/SIGPIC]
PLAYING PWI FOR FRIENDS (CHAT) ONLY, NO ZEN CHARGING, NO GAINING GEAR. MOVING TO GUILD WARS 2 UPON LAUNCH WITH FACTION.
Got Dot? Why Not? It PAYS! website.ws/tomujain0 -
This bothers me as well. We got married when it first came out, so no one really knew what we were supposed to do. There were no guides, and no one to give advice. Of course it failed. We now advise everyone when we attend weddings, but it doesn't correct ours.
This is not a normal dungeon run, and to treat it as such is disrespectful to the players and the game itself. There should not be a "learning curve" on a once-in-a-character's lifetime event. It's not as if we're going to pay to do it again.0 -
YordaUjain - Dreamweaver wrote: »On a side note: Under law, charging zen is considered a "service" if the service is faulty you are refunded. In this case the chapel is a service, and these people will take action if needed.
I actually agree with you on this part, however....Katzyn - Sanctuary wrote: »Well...maybe I'm missing something, but they've never just plain told us exactly how to do dungeons and quests. This is why we have so many instance guides - Nirvana, Lunar, fbs, etc. They've never spelled out how you should play the game, don't think that this should be any different. If you screwed up on a quest, and the ****-up was because of your own ignorance (not intending to be used as an offensive terms here, mind you), then that's kind of your own fault. Just like in any other instance, people need to read up before they go in, or they might fail. And if they do fail, again, it's their own fault.
And if it was a true glitch that caused it to fail, then yes, you have a valid arguement. But I doubt it was a glitch in most cases. Not saying that there aren't glitches, but I do think most failures in this game are due to mistakes made on the players' parts.
I completely agree with Katzyn. It kinda sucks that PWE would make something so complicated and not fully explain it, but as stated, they make a lot of complicated things without explaining it. That's just the nature of an MMO. Not everything is spelled out for you to simply accomplish, however in this case, the wedding ceremony should have been a little more straightforward.YordaUjain - Dreamweaver wrote: »Buy Latzyn, it wasn't. We did everything we should of done even read the guide before doing the chapel and it still failed. The thing that urks me is that they refuse to a) help us b) fix it c) refund us.
PWI have the worst customer support I've ever seen on any MMO, their zen is pretty expensive as is the fashion. Don't get me started on the pigments...
Wedding Ceremony isn't broken, but it is apparently a bit glitchy... but many of the cases of it failing aren't due to glitches, just due to people doing the quest wrong because it's not very clear, or at least the translation isn't the greatest.
PWI's support isn't non-existent, though you might need to push them... They are a bit on the greedy side which sucks.I post in forums. This one and others. That's why I post.0 -
Unless there's a new quest or dungeon I'm unaware of that costs $60 to enter and can only be run once, then there's really no comparison to be made here. The wedding chapel is a completely different situation.0
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The key to the Quest not failing (which is the Contribution part) is to NOT end the ceremony till you are done with all of the Summoning's (of the Jealous Ex if you are doing that). Once you "Conclude" the ceremony, the quest (for contribution) will fail and everything is done. Additionally, the Bride and Groom should NOT take any of the rewards until the ceremony has been concluded. You only get one of the 1st, 2nd or 3rd prizes. If you take one prior to the conclusion, the Quest will auto-fail as well.
However, be prepared to spend a lot of coins to get the 100k contribution for the permanant fashion set. Mine had 71 guests (of 130 invited) and about 60mill spent just on summoning the Jealous Ex (5.88mill per summon) and we got the 100k contribution with 5 minutes left. This is the point at which my husband ended the Ceremony and prizes were picked up by us and by our guests (Hypers, Mirages, Random Dyes, etc).
Also, no real life money was spent on any of this, even the wedding packs. Therefore I find that "excuse" invalid.0 -
Faynalia - Sanctuary wrote: »Also, no real life money was spent on any of this, even the wedding packs. Therefore I find that "excuse" invalid.
Of course, if you didn't spend any real life money on wedding packs, then certainly no one else has! You're right, that the wedding chapel ceremony quest is a PWI service is indeed invalid![SIGPIC][/SIGPIC]0 -
Of course, if you didn't spend any real life money on wedding packs, then certainly no one else has! You're right, that the wedding chapel ceremony quest is a PWI service is indeed invalid!
The "I spent real life money" excuse has gotten old. So many do this without spending a single dime. I explained how to do this without a fail and stated an opinion. Beyond that, I am not sure what to say. It all applies the same whether you have charged or whether you have used just coins.
Additionally, remember that the Ceremony is optional therefore there is inherently no "service" that needs to be provided. The same is of the Cube, it is still considered an "enter at your own risk" instance because you do not have to do it, you choose to do it.
There are bugs all around and frankly ones that far exceed any "optional" in-game instance, event, etc. You my friend have read too far into this, but thank you for the funny.0 -
Faynalia - Sanctuary wrote: »The "I spent real life money" excuse has gotten old. So many do this without spending a single dime. I explained how to do this without a fail and stated an opinion. Beyond that, I am not sure what to say. It all applies the same whether you have charged or whether you have used just coins.
Additionally, remember that the Ceremony is optional therefore there is inherently no "service" that needs to be provided. The same is of the Cube, it is still considered an "enter at your own risk" instance because you do not have to do it, you choose to do it.
There are bugs all around and frankly ones that far exceed any "optional" in-game instance, event, etc. You my friend have read too far into this, but thank you for the funny.
No problem pal.
[SIGPIC][/SIGPIC]0 -
Faynalia - Sanctuary wrote: »The "I spent real life money" excuse has gotten old. So many do this without spending a single dime. I explained how to do this without a fail and stated an opinion. Beyond that, I am not sure what to say. It all applies the same whether you have charged or whether you have used just coins.
Additionally, remember that the Ceremony is optional therefore there is inherently no "service" that needs to be provided. The same is of the Cube, it is still considered an "enter at your own risk" instance because you do not have to do it, you choose to do it.
There are bugs all around and frankly ones that far exceed any "optional" in-game instance, event, etc. You my friend have read too far into this, but thank you for the funny.
This.
[SIGPIC][/SIGPIC]
To be or not to be.
Current Goals: none.0 -
Unless there's a new quest or dungeon I'm unaware of that costs $60 to enter and can only be run once, then there's really no comparison to be made here. The wedding chapel is a completely different situation.
It doesn't cost $60. You don't have to spend a dime of real life money in this game to get married. I didn't, and my husband didn't. We did lots of TTs, sold TT mats, and saved up, bought gold through the in-game system, and bought our packs that way. So, money shouldn't be a factor. If you're lazeh enough to spend the RL money, then what happens to the item(s) you bought could be seen as, again, your own fault if something fails (again, unless it truly is a glitch).
Spending any money in this game is a gamble. That would be why a lot of people simply don't spend money on it. That, and the whole, "glitches don't generally get fixed on a timely basis"...
Also, (and this isn't towards the quote above, but more an add-on to what I said earlier) - I don't know of any game that holds your hand through everything. Even normal games, you get hand-held'd through the first bit, then you have to figure things out for yourself, or you buy a guide. *is thinking of Zelda : Phantom Hourglass, where she couldn't figure out a couple of the puzzles and had to go look it up online*Katzyn, level 101 Demon Veno
Kylenea, level 99 Demon Cleric
ForestSonata, level 6x Mystic
Proud wifeh of Yudai
[SIGPIC][/SIGPIC]
~Courtesy of the amazing Forsakenx~0 -
Where do you people think the gold you buy in the Auction House is coming from? Whether you spent the money or someone else did, real money was spent, and real money was received by PWE. The only reason that other person spent their money is because it had an in-game value based in part on the fact that you and other people like you are willing to spend coins on wedding packs.
The point isn't who spent the money. The point is that PWE is profiting off bad service. Service that from what I see in that quoted email is deliberately and consciously bad.
It's not that they accidentally had some bugs and omissions in the wedding chapel and are working on fixing them now that they've become aware of it. That email basically says, "Yeah, we know it's broken. Sucks to be you, don't it?"0 -
Yea there are bugs, 3/4 weddings iv been to have failed, and the one that didnt fail, I had to leave mid-way for TW.
Also, PWE Does not have bad customer support, perhaps just bad on the reason your sending a ticket, anything huge I guess, any tickets I sent in, were responded either the same day or the next day, I sent a ticket on Saturday and got everything fixed Sunday when I woke up, I was like WOW wtf XD
((Hehe I got perma ban for being in a banned region lol, I accident'ly left an IP Changer on LOL Fail. XD))
And any other tickets were also responded to fast and good
P.W.E. Is the best >;OMagic Banana!!!
Over 9000!!!!!!!!!!!!!!!!!!!
Meeeowwwwwww Kittens<3You
WTFBOOOOOOOOOOOOOOOOOM0 -
I really don't understand why there's no guide at this point. The wedding instance is worth $60, and whether or not people use real money to do it, they should be able to complete it with some level of success. The amount of failures I've been hearing about is ridiculous.[SIGPIC][/SIGPIC]
Evict is a sexy chalupa.
retired, etc0 -
The point isn't who spent the money.
But it IS the point, or at that's the point of the post I quoted. You complained that it cost you $60 to do it. It didn't have to cost you $60. You chose to pay $60 for something that people say glitches (I don't belive it glitches as much as is said, but others say it does, so meh). Kind of a stupid thing to spend money on, IMO, but then again, that's why I didn't spen money on it.Katzyn, level 101 Demon Veno
Kylenea, level 99 Demon Cleric
ForestSonata, level 6x Mystic
Proud wifeh of Yudai
[SIGPIC][/SIGPIC]
~Courtesy of the amazing Forsakenx~0 -
A few months ago we didn't even have the chapel, getting married just gave you a daily and the other persons name over your head.
A year ago we didn't even have the daily, getting married just resulted in a system message and your spouses name over your head.
So, yea, consider yourselves lucky.[SIGPIC][/SIGPIC]
"My understanding of women only goes as far as the pleasure. When it comes to the pain, I'm like any other bloke - I don't want to know."0 -
The wedding thing is pretty glitchy, but I made a guide that might help you avoid the glitches I've encountered.
http://pwi-forum.perfectworld.com/showthread.php?t=908712[SIGPIC][/SIGPIC]
jellytoast - Demon Cleric
Wizzypop - Demon Wizard
"We cannot solve our problems with the same
thinking we used when we created them." -Albert Einstein0 -
Rawrgh - Raging Tide wrote: »A few months ago we didn't even have the chapel, getting married just gave you a daily and the other persons name over your head.
A year ago we didn't even have the daily, getting married just resulted in a system message and your spouses name over your head.
So, yea, consider yourselves lucky.
100 years ago we didn't have TV, but if I go to the store and buy a TV, I expect it to work properly. If it doesn't, I expect more from customer service than, "Oh, yeah, that model doesn't work. Sorry. Ask your neighbor if he can fix it." I don't see how the fact that the wedding chapel is newish has anything to do with the price of tea in China.0 -
Actually; ours was a glitch, the rings didn't spawn in so we could mine them like you're supposed to; and it caused the quest to fail (or that was the message we recieved); so yeah, I consider that a glitch. But like I said before; I didn't get married for the chapel part, I got married for the extra XP from the daily marriage quests. I get that, so I'm good. The Ceremony could have been a nice, added bonus to it, (and the fashion would have REALLY been nice *sigh*) but oh well. I'm getting what I expected out of what I paid my real life money for. And the reason I paid the RL money was to GET XP so I can get to a level to do those high level quests and farm them for the in game coin.
And I agree with what drjiggle said about not having tvs; THAT was funny; but also true!![SIGPIC][/SIGPIC]0 -
Jellytoast - Sanctuary wrote: »The wedding thing is pretty glitchy, but I made a guide that might help you avoid the glitches I've encountered.
http://pwi-forum.perfectworld.com/showthread.php?t=908712
I am impressed with the guide jelly, but I do not think it should be required to go searching for a guide online to do the chapel. Expectantly after forking out a lot of money to do it.
Att he very least everything should be explained clearly while you are doing it, also I think it is only fair people who do spend around 60mil on invites alone should get their coin refunded atleast.[SIGPIC][/SIGPIC]
PLAYING PWI FOR FRIENDS (CHAT) ONLY, NO ZEN CHARGING, NO GAINING GEAR. MOVING TO GUILD WARS 2 UPON LAUNCH WITH FACTION.
Got Dot? Why Not? It PAYS! website.ws/tomujain0 -
Rawrgh - Raging Tide wrote: »A few months ago we didn't even have the chapel, getting married just gave you a daily and the other persons name over your head.
A year ago we didn't even have the daily, getting married just resulted in a system message and your spouses name over your head.
So, yea, consider yourselves lucky.
So people should consider them selves lucky for wasteing $60 ? . Maybe you can explain where being lucky comes into it .
IMO this just about sums up the reason i stoped playing. Greed greed and more Greed .
Some one said customer service isnt bad, well its not when it doesnt cost them anything but you try to get reimbursed and thats a NO NO . They take your money and stick there fingers up at you.
But what amazes me more is that people havnt realised that by now. You dont need to fall victim to realise there are victims of this greedy, underhanded, badly managed game.0 -
Faynalia - Sanctuary wrote: »The "I spent real life money" excuse has gotten old. So many do this without spending a single dime. I explained how to do this without a fail and stated an opinion. Beyond that, I am not sure what to say. It all applies the same whether you have charged or whether you have used just coins.
Additionally, remember that the Ceremony is optional therefore there is inherently no "service" that needs to be provided. The same is of the Cube, it is still considered an "enter at your own risk" instance because you do not have to do it, you choose to do it.
There are bugs all around and frankly ones that far exceed any "optional" in-game instance, event, etc. You my friend have read too far into this, but thank you for the funny.
Buying a drink at a shop or a cake is optional, but when you do buy it do you expect the cake to be moldy? the drink to be 3 months ou t of date because you CHOSE to buy it? No...
Same applys to the chapel if you choose to do it or not it is still a service/trade and therefore it can not be fault. This applys to any "optional" product you buy.[SIGPIC][/SIGPIC]
PLAYING PWI FOR FRIENDS (CHAT) ONLY, NO ZEN CHARGING, NO GAINING GEAR. MOVING TO GUILD WARS 2 UPON LAUNCH WITH FACTION.
Got Dot? Why Not? It PAYS! website.ws/tomujain0 -
YordaUjain - Dreamweaver wrote: »I am impressed with the guide jelly, but I do not think it should be required to go searching for a guide online to do the chapel. Expectantly after forking out a lot of money to do it.
Att he very least everything should be explained clearly while you are doing it, also I think it is only fair people who do spend around 60mil on invites alone should get their coin refunded atleast.
Yeah, I realize this >.<
I hoping it might get stickied at least so it will be near the top. (Therefore easier to find)[SIGPIC][/SIGPIC]
jellytoast - Demon Cleric
Wizzypop - Demon Wizard
"We cannot solve our problems with the same
thinking we used when we created them." -Albert Einstein0
This discussion has been closed.
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