would like a gm respons

Contact Customer Support by submitting a ticket so that they can help you.

LOL 3 hours later and more then likely after submitting a ticket already lol. BTW 1 question, if his gear is gone what will you do to give back what is rightfully his? or will it be nothing as usual as to make more money? you can track ip's, trach gear in game, why is this still a problem? just asking.

Shazaama - Harshlands wrote: »

Why does it take so long to get a response?

darthpanda16 wrote: »

We play here in the office and don't encounter it during normal types of gameplay.

b:chuckle

1-5 business days is quite a stretch of time is it not? even to restore bank codes ect, timely is not part of the quota, which is unfortunate.. As when someone who has been a long term player and has worked very hard to obtain the items which become lost and/or missing, when account issues do arise, 1-5 business days is extremely accessive, especially when you need to reset to prevent more damage and/or loss. And as far as my question regarding PLAYER safegaurds, it is a reasonable request to ask, especially when we spend real cash money on his game, it's the least that can be done for us.
btw, ty for rereading and making a statement. it is appreciated.

so these millions of pwi players and other pwe player dont deserve hackfree gaming?b:surrender

this is the only topic u have avoided in the discussion lol....______ games _________ games all have a **** shield how come pwe does not use this?


i understand that pwiprotect runs with the exe. but that is preventing us from hacking game not someone hacking us...i also understand in some situations its not pwi to blame (not saying i blame pwe) but there has to be a way to stop this and i hope u guys find out soon...in the last few weeks i have noticed a lot of accounts getting **** is this becoming a security threat yet? has anyone even noticed it?

edit..
one more thing would like to paste the summary of **** shield incase u never heard of it



Memory Hacking Protection

Prevents memory excess of game hacking

Speed **** Protection

Detects and blocks speed **** programs that tempers with system timer

Debugger Protection

Blocks hacker's debugging tools for auditing and analysis of code

Message Hook Protection

Makes message hooking function of game hacking tools useless and obsolete

Auto-mouse Protection

Blocks auto mouse operation, making it ineffective in games

File Change and Forgery Protection

Detects and blocks changes or forgery of files

Hacking tools and blocking detection

Detects hacking tools and terminates client game connection from server

Run-time Forgery Protection

Prevents from forging runtime modules of HackShield

Executable File Packing

HackShield, hacking protection functions, itself from hacking

Network Packet Encryption

Encrypts network packet in NIST Rijndael AES format

Data File Encryption

Encrypts data files passed between client and server

Server-side Crack Protection

Regularly checks for changes or forges of executable file at client

Executable File Encryption

Encrypts game executables in real-time

Consistent and Continuous Update

Updates with new hacking tool pattern files and protection modules

i agree whole heartedly with demon_sage and CuteButEvil, how likely are new players going to join when it takes so long for a response. all we ask for is timely responses, especially when it's such an important issue as being ****. i know the person who got ****, and i know they spent 2 years aquiring not only there level, but there gear, how do i know this? coz i helped do the runs to get it. my next question is who's next? me? demon? cute? who? and sad part is, we now know how long the response will be, which is the most frustrating part of all. and since there truly arent any player safe gaurd secutities in place for us, why would we want more friends to join, just so when they level up they too can be **** with a week delay in having action taken?

perhaps things are different on lost city server. there has been an increase in claims account hacking, on our server anyway, and not every occurrence is due to "player error".

Krisnda - Lost City wrote: »

but i dont think you got "****". Most "Real" computer hackers wouldnt waste their time hacking a game.[/COLOR]

computer hackers are the reasons for the decreased drops and dq prices b:surrender and most computer hackers get off by watching other ppl suffer on loosing what ppl work so hard to achieve...i beleive it was china that had the problem with gold farmers could be wrong tho...BUT i get no response for my post yet again Darth b:sad

ok so u got me thereb:surrender but i dont wanna go off topic here i just wanna know exactly how we are protected...

@darthpanda16

1st off, pls take the time to read what i said and NOT read something into it that I did not say.
2ndly, condesending attitudes and/or judegements and/or uncaring attitudes are not appreciated by the consumers hence referred to as players, by the staff of pwi and/or pwe.

WE are concerned for such issues as this, many of us buy gold, many of us have played for a long time and worked hard to gain levels and equipment. I'm sure as many views as this thread has recieved, that others have many of the same questions and/or concerns. How you reply to us is a direct view to us the consumers as to how these situations get handled. Nor am i the only one voicing concerns yet you direct solely at me. perhaps we pk'd before? LOL

if you bother to read what i said, i stated simply that: NOT EVERY OCCURENCE IS DUE TO PLAYER ERROR.

how do you take that as anything then what it is?

hacking does exist. it is a relevant and even extreme problem. it grows daily as does those who use the internet. not everyone who gets **** deserves it. nor do they deserve to sit in limbo waiting for action to be taken as it only adds to the frustration of the situation. yet your standard and at times condesending responses have been geared to those who try to cheat. not toward those who play fairly and within the rules of the ToS.
Not every consumer and/or player is a cheat and/or hacker, and thus should be treated fairly and there problems as well as concerns should be treated with relevance. not condesended upon just because your a GM or do not agree with them. you yourself stated previously that each case is on an individual basis, yet state here that the biggest problem with people losing there accts is due to phising not hacking. i am concerned at this point of the fairness of the individual basis now after seeing this. i am not disagreeing that that is probably the case, however it is not a 100% gaurentee that is in fact what happens 100% of the time. since you stated previously that cases are handled on an individual basis, it would be appreciated if you do just that. and not imply that when someone does truly get ****, ( btw if you do a google search for pwi hacks will will get at least 9,000 pages back with d/l links), do not blame the consumer until you know it is actually the consumers fault. if there is a ratio problem with office staff to players, then perhaps a suggestion can be made to recruit more people so as to provide services to the community in an effective and timely fashion.

and as far as hearsay goes, if a friend of mine on the game says they got **** i have no reason to doubt them until i am given a reason to doubt them. that is referred to as fairness and consideration. and i can gaurentee that if i treated my friends with the same attitude as being shown on this forum, that it's player error regardless, i wouldnt have any friends. just my personal view, but it may be shared with others as well.

PR is an important part of any company, and at the forefront of that is costumer support/technical issues. how you reply to us on these forums is a directly related to how we see the company actions and policy.

3rdly i never said pwi or pwe needs to go share anti hacking tools from other games, but it never hurts to have added security for your consumers in a vast and growing economy as online gaming.

Pls do take the time to read, and not read INTO statements.

ban me if you like for stating my concerns and opinions it's fine by me.

have a wonderful day, hopefully without the condesending part. :P

Krisnda - Lost City wrote: »

If you used the same exact username/password, then they could steal your account info, but its just as Darth said:

ok so i should be worried when i log into pwi website because i have to use my account info?b:shocked

Krisnda - Lost City wrote: »

If you used the same exact username/password, then they could steal your account info, but its just as Darth said:

Krisnda, I can assure you the player in question is not stupid or attempting to cheat. PWe is only trying to pass their own problems onto the players. Please don't be a sheep for the GM; you don't know if your account is safe either; nobody really does because PWe keeps acting like the players are stupid and all that got **** are trying to cheat.

And actually, there are various reasons a hacker would want to **** an account:
1. Steal the items/coins/etc.
2. **** off the player
3. Use the account to play
4. Just to prove they can

Please stop assuming every player **** is a cheater or stupid.

b:bye

CuteButEvil - Harshlands wrote: »

Krisnda, I can assure you the player in question is not stupid or attempting to cheat. PWe is only trying to pass their own problems onto the players. Please don't be a sheep for the GM; you don't know if your account is safe either; nobody really does because PWe keeps acting like the players are stupid and all that got **** are trying to cheat.

And actually, there are various reasons a hacker would want to **** an account:
1. Steal the items/coins/etc.
2. **** off the player
3. Use the account to play
4. Just to prove they can

Please stop assuming every player **** is a cheater or stupid.

b:bye

Wow, people these days. I gave another example about how it wouldn't be "your fault".

2. Please don't generalize players trying to help people as a "sheep for the GM"
3. I didn't say that Hackers wouldn't want to **** PWI, i just said that most wouldn't, see the difference?

Please stop morphing statements to fulfill your subjective views. Read a post before responding.

So far, all the hacking issues I have known turned out to be the case where the user shared his/her info. I as far as I know, the problem hasn't been increasing or decreasing. If we were really having troubles with hackers, then how come they never go for accounts of users who are rich. Besides, why would someone waste his/her time hacking a game when s/he could be hacking bank accounts.