help >.< cant get pwi to work =/

Tinkerbel - Heavens Tear
Tinkerbel - Heavens Tear Posts: 2 Arc User
edited October 2010 in Support Desk
hey, i just got windows 7 on my laptop and installed pwi (twice) but when i click the "start" botton on the launcher it gives me some weird box with gibbrish writing, when i click on "ok" it closes the launcher...b:cry
Post edited by Tinkerbel - Heavens Tear on

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  • iysis
    iysis Posts: 1 Arc User
    edited October 2010
    I'm having the same problem. I waited a month hoping that an update to the game would fix it but so far no luck. What should I do?
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited October 2010
    Please try and varify your files through the client, if that doesn't seem to help you should wait for a darthpanda16's response on this topic after the weekend.
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  • TheDan - Sanctuary
    TheDan - Sanctuary Posts: 3,495 Arc User
    edited October 2010
    Check out darthpanda's sticky called Tech Support FAQ. The post you're probably looking for regarding Windows 7 is this post.
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  • grimreaperhc
    grimreaperhc Posts: 0 Arc User
    edited October 2010
    As far as I remember some of the players had the same problem. Did you tried to install the eastern languages pack ?
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  • Typhyse - Sanctuary
    Typhyse - Sanctuary Posts: 3,469 Arc User
    edited October 2010
    I must just be lucky; PWI works fine on my system, and I have Windows 7.
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  • grimreaperhc
    grimreaperhc Posts: 0 Arc User
    edited October 2010
    Typhyse - Sanctuary wrote: »
    I must just be lucky; PWI works fine on my system, and I have Windows 7.

    Same here, on my both PC's. Just updated the game from version 3xx to 420 and not a single problem.
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  • Deora - Lost City
    Deora - Lost City Posts: 1,086 Arc User
    edited October 2010
    GrimReaperHC wrote: »
    As far as I remember some of the players had the same problem. Did you tried to install the eastern languages pack ?

    Windows 7 and Vista have that by default.
  • grimreaperhc
    grimreaperhc Posts: 0 Arc User
    edited October 2010
    Deora - Lost City wrote: »
    Windows 7 and Vista have that by default.

    Personally mine don't have it. I guess it's because I`m using Ultimate and all the language packs are offered as an update.
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  • mattyhatty1
    mattyhatty1 Posts: 2 Arc User
    edited October 2010
    ChaoticShelly wrote: »
    Please try and varify your files through the client, if that doesn't seem to help you should wait for a darthpanda16's response on this topic after the weekend.

    hi i can't get on the game for some reason that i dont know and it says my current program version is low please exit and update but where do u update please help i need to play the game lol
  • Deora - Lost City
    Deora - Lost City Posts: 1,086 Arc User
    edited October 2010
    GrimReaperHC wrote: »
    Personally mine don't have it. I guess it's because I`m using Ultimate and all the language packs are offered as an update.

    Nope... all versions of Vista and 7 have it by default.

    The update you are talking about is the MUI which is something completely different.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
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