Problem downloading latest patch?

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rabidmonky
rabidmonky Posts: 0 Arc User
edited September 2010 in Support Desk
Is anyone else having issues downloading the latest patch? I keep trying, but it says that there was a problem downloading one of the files and gives me the option to try again or stop.
I have tried changing all the of the update settings, different server, continue/don't continue previous download...
I sure would like to be able to login and play b:thanks
Post edited by Unknown User on

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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited September 2010
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    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • artemis12321
    artemis12321 Posts: 0 Arc User
    edited September 2010
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    yeah that happened to me.... but after i closed the client and restarted it ... eventually it worked :D

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