Gameplay Problems

xfactor03
xfactor03 Posts: 2 Arc User
edited September 2010 in Support Desk
I used to play PWI awhile back and just now getting back into it. Im currently downloading the game now and soon to install it, but i want to pull to your attention a problem i had when playing the game. Awhile back when i was in the middle of gameplay objects and players soon to look different then the average game itself. Buildings were turning completely white and in game creatures had Error ? instead of the body itself. Now i thought it was my computer, but im more certain is more then that. It may be something with my video card, but im not totally sure on that.

Could you please help me out and tell me what is wrong and what i have to do to fix the problem?

Thank You,
Josh
Post edited by xfactor03 on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2010
    Could be a driver issue, or your hardware overheating.

    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • xfactor03
    xfactor03 Posts: 2 Arc User
    edited August 2010
    To tell you the truth im not really sure about all the information i can give you because this is a custom built computer from a friend.

    Im not sure if this is correct, but i believe i got the right info you wanted from dxdiag log:

    Time of this report: 8/31/2010, 18:07:10
    Machine name: T_ANDERSON
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
    Language: English (Regional Setting: English)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: Rev 2.00
    Processor: AMD Athlon(tm) 64 Processor 3700+, MMX, 3DNow, ~2.4GHz
    Memory: 1022MB RAM
    Page File: 423MB used, 2036MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2010
    I need more info, all the way to past the Disk & DVD/CD-ROM Drives section.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • xfactor03
    xfactor03 Posts: 2 Arc User
    edited September 2010
    darthpanda16 wrote: »
    I need more info, all the way to past the Disk & DVD/CD-ROM Drives section.
    ------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: RADEON 8500 SERIES 
     Manufacturer: ATI Technologies Inc.
        Chip type: RADEON 8500 Series AGP (0x514C)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_514C&SUBSYS_013A1002&REV_00
   Display Memory: 64.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Dell M991
  Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6517 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 2/22/2005 19:36:24, 224256 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 2/22/2005 19:36:04, 986624 bytes
Device Identifier: {D7B71EE2-120C-11CF-C76A-3021A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x514C
        SubSys ID: 0x013A1002
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D 
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBLineReplicate 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SB Audigy Audio [C400]
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_00511102&REV_03
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: ctaud2k.sys
         Driver Version: 5.12.0001.1164 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/8/2005 12:55:46, 439296 bytes
            Other Files: 
        Driver Provider: Creative
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 64, 62
 Static/Strm HW 3D Bufs: 64, 62
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SB Audigy Audio [C400]
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: ctaud2k.sys
         Driver Version: 5.12.0001.1164 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/8/2005 12:55:46, 439296 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: Enabled
           Ports: SB Audigy DirectMusic Synthesizer [C400], Hardware (Kernel Mode), Output, DLS, Internal, Default Port
                  SB Audigy Audio [C400], Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SB Audigy Synth B [C400] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SB Audigy Sw Synth [C400] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SB Audigy Synth A [C400] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SB Audigy MIDI IO [C400] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SB Audigy MIDI IO [C400] [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
                  Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1106, 0x3038
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
| Driver: usbd.sys, 2/28/2006 07:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Easy Internet Keyboard
| Matching Device ID: *pnp0303
| Upper Filters: itchfltr
| Service: i8042prt
| Driver: i8042prt.sys, 4/13/2008 14:18:00, 52480 bytes
| Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
| Driver: itchfltr.sys, 11/8/2003 17:24:17, 12953 bytes
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
| 
+ Logitech-compatible Mouse PS/2
| Matching Device ID: *pnp0f03
| Upper Filters: L8042pr2, LMouFlt2
| Service: i8042prt
| Driver: i8042prt.sys, 4/13/2008 14:18:00, 52480 bytes
| Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
| Driver: L8042pr2.Sys, 11/7/2003 04:50:00, 51486 bytes
| Driver: LMouFlt2.Sys, 11/7/2003 04:50:00, 70798 bytes
| Driver: Logi_MwX.Exe, 11/7/2003 04:50:00, 19968 bytes
| Driver: LCoInst.Dll, 11/7/2003 04:50:00, 23372 bytes
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM2
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 - 

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 11.2 GB
Total Space: 30.0 GB
File System: NTFS
      Model: WDC WD800BB-00BSA0

      Drive: D:
      Model: LITE-ON DVDRW SHW-1635S
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes
  • xfactor03
    xfactor03 Posts: 2 Arc User
    edited September 2010
    Hope this is all you need.

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