Connection Issues

Rhiak - Dreamweaver
Rhiak - Dreamweaver Posts: 8 Arc User
edited August 2010 in Support Desk
I have been trying to sort out my connection issues that have recently started occuring. I sent a ticket to the helpdesk and oh how helpful they were. I was instructed to run a traceroute to their servers but am unable to get any results. The only response I get is 'Request Timed Out'. I also get the same response when I try to ping the servers. Nothing. Nada. Zilch.

However, I do happen to have a second computer, one that is wired to my router, and the traceroute works fine on that one. The only major difference between the two that I can see is that that one runs XP and this one Windows 7.

I have attempted to run the traceroute with the router wired to this computer and received the same results.

So I believe I've narrowed the cause down to my computer, however I'm stumped as to how to sort it out. I've opened the port 29000 on my firewall, turned off my firewall, turned off all antivirus software and whatnot, and still I am unable to get a response from the servers.

If anyone could help I'd most appreciate it.


If it should be needed here is my DxDiag file and I can also produce my HijackThis file if need be.
------------------
System Information
------------------
Time of this report: 8/2/2010, 22:11:55
       Machine name: USER-PC
   Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
           Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
       System Model: VGN-NS10J_S
               BIOS: BIOS Date: 05/09/08 11:12:06 Ver: 08.00.10
          Processor: Intel(R) Core(TM)2 Duo CPU     T5800  @ 2.00GHz (2 CPUs), ~2.0GHz
             Memory: 3072MB RAM
Available OS Memory: 2940MB RAM
          Page File: 1483MB used, 4392MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Mobile Intel(R) 4 Series Express Chipset Family
       Manufacturer: Intel Corporation
          Chip type: Mobile Intel(R) 4 Series Express Chipset Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_9045104D&REV_07
     Display Memory: 1341 MB
   Dedicated Memory: 128 MB
      Shared Memory: 1213 MB
       Current Mode: 1280 x 800 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: MS_9040
        Native Mode: 1280 x 800(p) (59.936Hz)
        Output Type: Internal
        Driver Name: igdumdx32.dll,igd10umd32.dll
Driver File Version: 8.15.0010.2182 (English)
     Driver Version: 8.15.10.2182
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 7/19/2010 17:04:38, 571904 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-6902-11CF-7B7B-4FB0A7C2C535}
          Vendor ID: 0x8086
          Device ID: 0x2A42
          SubSys ID: 0x9045104D
        Revision ID: 0x0007
 Driver Strong Name: oem24.inf:Intel.Mfg:iCNT0:8.15.10.2182:pci\ven_8086&dev_2a42
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C 
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speaker/HP (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_104D3700&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHDA.sys
         Driver Version: 6.00.0001.6151 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/6/2010 18:30:24, 3132712 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHDA.sys
         Driver Version: 6.00.0001.6151 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/6/2010 18:30:24, 3132712 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2937
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 7/14/2009 00:52:09, 258560 bytes
| Driver: usbd.sys, 7/14/2009 00:51:05, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/14/2009 00:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/14/2009 02:20:36, 42576 bytes
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 00:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/14/2009 02:20:36, 42576 bytes
| 
+ Synaptics PS/2 Port Pointing Device
| Matching Device ID: *pnp0f13
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 8/28/2009 10:33:50, 228784 bytes
| Driver: SynTPAPI.dll, 8/28/2009 10:32:32, 161064 bytes
| Driver: SynCOM.dll, 8/28/2009 10:32:28, 169256 bytes
| Driver: SynCtrl.dll, 8/28/2009 10:32:30, 206120 bytes
| Driver: SynTPRes.dll, 8/28/2009 10:32:38, 8099112 bytes
| Driver: SynTPCpl.dll, 8/28/2009 10:32:36, 1066280 bytes
| Driver: SynCntxt.rtf, 8/27/2009 19:31:22, 7793214 bytes
| Driver: SynZMetr.exe, 8/28/2009 10:32:26, 247080 bytes
| Driver: SynMood.exe, 8/28/2009 10:32:22, 238888 bytes
| Driver: SynTPEnh.exe, 8/28/2009 10:32:24, 1557800 bytes
| Driver: SynTPCOM.dll, 8/28/2009 10:32:36, 107816 bytes
| Driver: Tutorial.exe, 8/28/2009 10:32:28, 337192 bytes
| Driver: InstNT.exe, 8/28/2009 10:32:16, 124200 bytes
| Driver: SynISDLL.dll, 8/28/2009 10:32:32, 197928 bytes
| Driver: SynUnst.ini, 9/3/2009 14:39:54, 576662 bytes
| Driver: SynChiralRotate.mpg, 9/17/2008 13:13:08, 382277 bytes
| Driver: SynFlick.mpg, 9/3/2008 11:27:28, 737975 bytes
| Driver: SynPinch.mpg, 9/3/2008 11:27:28, 286463 bytes
| Driver: SynMomentum.mpg, 9/3/2008 11:27:28, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/3/2008 11:27:28, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/3/2008 11:27:28, 1620778 bytes
| Driver: SynTwoFingerVHScroll.mpg, 3/16/2009 10:44:00, 746464 bytes
| Driver: SynPivotRotate_ChiralRotate.mpg, 4/9/2009 17:04:14, 1142810 bytes
| Driver: SynThreeFingerFlick.mpg, 3/16/2009 10:44:00, 633621 bytes
| Driver: SynThreeFingersDown.mpg, 3/16/2009 10:44:00, 215907 bytes
| Driver: SynTPHelper.exe, 8/28/2009 10:32:26, 103720 bytes
| Driver: i8042prt.sys, 7/14/2009 00:11:24, 80896 bytes
| Driver: mouclass.sys, 7/14/2009 02:20:44, 41552 bytes
| Driver: SynTPCo4.dll, 8/28/2009 10:32:34, 120104 bytes
| Driver: WdfCoInstaller01009.dll, 8/7/2009 09:49:36, 1461992 bytes
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/14/2009 02:19:10, 51776 bytes
| Driver: sermouse.sys, 7/14/2009 00:45:08, 19968 bytes
| Driver: mouclass.sys, 7/14/2009 02:20:44, 41552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 119.8 GB
Total Space: 230.3 GB
File System: NTFS
      Model: SAMSUNG HM251JI ATA Device

      Drive: D:
      Model: MAT****A DVD-RAM UJ870BJ ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/14/2009 00:11:26, 108544 bytes

      Drive: F:
      Model: BWHQDK 7SPM7452J SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/14/2009 00:11:26, 108544 bytes
Post edited by Rhiak - Dreamweaver on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2010
    As we explained in your ticket, you have narrowed down the issue to your PC because it works on the other one.

    We gave you links to Windows network support pages, and gave you the IP addresses for the servers so that you can change whatever settings that you need for your router, computer, antivirus, firewall, etc.

    We have pointed you in the right direction. It is easier if you have someone physically there that can help you at your computer and make the changes for you if you are not familiar with PC network settings.

    Sometimes it is often something simple that is overlooked.

    List out everything that you have tried so far, and what errors you have gotten.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    The things I've tried is it?
    Then...

    Disabled all antivirus and firewalls.
    I have added port 29000 to the exceptions in the firewall.
    Added the program client and other exectubales to my safe list in all antivirus software.
    I have forwarded the port 29000 through my router.
    I attempted to set up a static IP.
    I attempted to hard-boot the computer.
    Placed my computer in a DMZ.
    I've pinged and tracert google.com to see if I can get a response there and have had no problems.
    Connected the computer directly to the router to rule out any router problems.
    The fact I can get a response from the other computer in my house shows it's not my provider.
    I've downloaded another of your games 'Heroes of Three Kingdoms' and have disconnected after a minute or so.
    Logged back on to PWI to see if I was still receiving the problem and it has now gotten worse as to actually tell me it's disconnected and logs me out, again after a minute.

    You're probably right in saying that it's something simple but I have no idea what it might be.
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    Please anyone? Help?
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited August 2010
    okay, I see a laptop, all your devices/drivers/ect seem to be fine. I play on a lesser system with Win7U 64-bit and have no issues. If you to a Tracert to the PWI game server.

    In a Command Prompt type... 
    tracert pwieast2.perfectworld.com
    And what are the responses.

    Also, what is the PING response to the server? 
    ping pwieast2.perfectworld.com

    Lastly, exactly what software are you using for firewall/anti-virus/anti-malware/ect.
    What other programs do you have that may be utilizing your internet connection.

    I'm more that happy to help, but I need more specific info to work with.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    Thank you for replying.
    C:\Users\UserName>ping pwieast1.perfectworld.com

Pinging pwieast1.perfectworld.com [74.201.183.19] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.201.183.19:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\UserName>tracert pwieast1.perfectworld.com

Tracing route to pwieast1.perfectworld.com [74.201.183.19]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

    I also attempted a ping and tracert to google.
    C:\Users\UserName>ping google.com

Pinging google.com [209.85.229.99] with 32 bytes of data:
Reply from 209.85.229.99: bytes=32 time=40ms TTL=51
Reply from 209.85.229.99: bytes=32 time=35ms TTL=51
Reply from 209.85.229.99: bytes=32 time=36ms TTL=51
Reply from 209.85.229.99: bytes=32 time=35ms TTL=51

Ping statistics for 209.85.229.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 40ms, Average = 36ms

C:\Users\UserName>tracert google.com

Tracing route to google.com [209.85.229.99]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 38 ms 38 ms 37 ms ww-in-f99.1e100.net [209.85.229.99]

Trace complete.

    As for antivirus, firewalls and the like; I have Malwarebytes, Spybot S&D, Comodo Internet Security and the standard Windows firewall.

    I don't have any other software that I'm aware of that uses my internet connection.

    I've also run the tracert and ping in 'Safe Mode with Networking' and received a similar result.

    I look forward to your response.
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited August 2010
    hmm on either tracert, hops one and two should be less than 1, 3 and 4 typically less than 50. You're having it timeout, and still getting a ping of 51 to google. Yet you have a second computer that is operating just fine. Sounds like there may be something wrong with your LAN/internet settings.
    The DXdiag does not show the network connections. Are you wired or wireless? if Wireless, what band, how many routers in your area, encryption is used, (if so what type), ect.

    "ipconfig /all" may provide useful information as well.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    The computer I'm having trouble on is wireless.

    I can see twelve other routers from my computer.

    My router is in wireless mode 802.11n 7 802.11g & 802.11b.

    The bandwidth is currently at 40MHz.

    WMM is disabled.

    Security is set at WPA-PSK. With the authentication WPA-PSK+WPA2-PSK. Encryption is TKIP+AES.

    DHCP Server option is turned on.

    My 'ipconfig /all' info is as follows:
    C:\Users\UserName>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : UserName-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether
net Controller
   Physical Address. . . . . . . . . : 00-1D-BA-83-3E-FD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-21-5D-70-17-C6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::41e4:c3d5:46b:6f48%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 05 August 2010 14:35:14
   Lease Expires . . . . . . . . . . : 05 August 2011 14:35:13
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 184557917
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-28-1B-31-00-1D-BA-83-3E-FD

   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{BC90381B-21EB-4EB1-8555-15B52C62A56E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73ba:b4:206b:b0b7:addd(Prefer
red)
   Link-local IPv6 Address . . . . . : fe80::b4:206b:b0b7:addd%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Belkin:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited August 2010
    Rhiak - Dreamweaver wrote: »
    The computer I'm having trouble on is wireless.

    I can see twelve other routers from my computer.

    My router is in wireless mode 802.11n 7 802.11g & 802.11b.

    The bandwidth is currently at 40MHz.

    Here is where your biggest issue is. Too much crosstalk. IPconfig doesn't tell me what speed your laptop is connecting at, but here's a few tips.

    1. Narrow the bandwidth. If you don't have any B-devices, turn it off. If your Laptop is N-capable and you don't have any G-devices in your network, turn G off so you're just using N. If you have any G-devices, that is the fastest transfer rate you will get.

    2. find out what channels the other routers are operating at and list them by which is closest. (Closest having stronger signals). Once you have that done, take a look at the channels they use. 1-11 are available, but each channel overlaps the next. 1, 6, and 11, are the only "clear" channels. So say most of the routers close you you are using 1-8, set yours to 11.

    3. If you have an 'auto" setting for the bandwidth, use it. Forcing 40 with that kind of router congestion may be causing an issue as well. With auto it will default to 20, but use 40 if it's beneficial. Plus there are very few devices that can properly operate at 40MHz and this, along with the large number of wireless traffic is your main point of signal failure. Most products refuse to run in the 40MHz mode if there are ANY 20MHz (11b/g pre-N) WiFi systems detected in the neighborhood. If you have it 'forced' to 40MHz then it just quits working.

    So to review, change bandwidth to 20MHz or auto, and check the signal frequencies.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    After some tinkering I found out my laptop is not N-capable and so have turned all modes off to leave 802.11g on its own.

    Doing that turned the bandwidth automatically to 20MHz.

    Using the netsh wlan show networks mode=bssid command I found out the channels the other routers were operating on and a lot of them were using channel 11 so I changed mine to a low number.

    I went through the process of tracert and ping again. Still the same. But I'm thankful for your insight into my wireless connection so I thank you for that.
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited August 2010
    How is the client working now? Are you still experiencing a lot of disconnects? I'm really curious now. It seems that we've resolved the largest issue with your connection, but your ping and tracert responses aren't healthy? It's odd, but may still have something to do with the wireless.

    I know that the connection and encryption that PWI uses does not work wonderfully with wireless, however, you should be able to play reasonably. If you're still getting a lot of disconnects, try using the wired connection and see if there is a difference. If there is, then wireless is the problem. If there is not, then the issue may be with something else on the system.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    Currently I am still experiencing a lot of disconnects. They appear to be occuring about 1-2 minutes after I've logged in.

    At this moment I am unable to utilise the wired connection as someone else is using the computer it's attached to and that one has no wireless capabilities. However, when I do get a chance to gain hold of it I shall inform you of how the connection fares.

    I've also contacted my ISP today and am expecting a response from them within the next two business days, though who knows when they'll actually get around to replying, and I hope to rule out completely that this problem is not caused by my ISP.

    EDIT:- It's free now. I'll connect it up shortly.

    EDIT 2:- The problem persists whilst wired directly to the router. After also running and ping and tracert test I found that they remain as they were whilst connected wirelessly.
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited August 2010
    Hmmm definitely sounds like it's something on the OS/software end then. I'll have to do some digging into protocols and settings, but it's almost 1am here and my brain is not functioning properly right now. I'll take a fresh look at it in the morning. =)
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Criminal - Harshlands
    Criminal - Harshlands Posts: 7 Arc User
    edited August 2010
    Im having the same kinda issue except for I cant even connect to the update server =(
  • hadizaatiti1
    hadizaatiti1 Posts: 0 Arc User
    edited August 2010
    have u tried installing a fresh copy of pwI ? u might have got ur copy from the other computer, so didn't embed well in the registry ^^ gd luck
  • Rhiak - Dreamweaver
    Rhiak - Dreamweaver Posts: 8 Arc User
    edited August 2010
    To Allisandre: I eagerly await the results from your digging.

    To hadizaatiti1: Whether directed at me or Criminal I don't know but I shall answer all the same: I have reinstalled the game, I have even done a system restore and then installed the game. Problems continue.

    EDIT:- Received a reply from my ISP. Sort of shocking how quickly they replied. They instructed me to add the DNS manually, flush DNS and then to check it.

    From the check I received the following result:

    C:\Users\UserName>nslookup pwieast2.perfectworld.com
    Server: mk-cache-1.ns.uk.tiscali.com
    Address: 212.74.112.66

    Non-authoritative answer:
    Name: pwieast2.perfectworld.com
    Addresses: 74.201.183.27
    74.201.183.24
    74.201.183.25
    74.201.183.26

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