Help please... Have not been able to play for several months

_Sylix_ - Dreamweaver
_Sylix_ - Dreamweaver Posts: 15 Arc User
edited July 2010 in Support Desk
Alright, as stated in the title I haven't been able to play for several months... Not sure when it happened but I think it started right when the Rising Tide expansion was released, cause after it came out I wasn't able to play anymore.

Here's the problem- After I log in it times out at 20 seconds, and says "Unable to connect to server" and then takes me back to the login screen. I check the server list and the status on all of them is "---" Like if maintenance was going on, you know? Except that it never ends.... I have been trying to get in-game at least once a week, since January? Does the same thing on EVERY server. I use Windows Vista Home Premium, no hardware changes whatsoever. (the game has ran just fine before, you can see my characters lv on my avatar right?)

Things I've tried:

Firewall disabled

Antivirus (free..) completely uninstalled

UAC configured, even though I use the Administrator account (it is the only account on this computer)

Yelling at my computer (no not really but I just had to say it..)

Making a new account, changing password/etc...

Everything listed here: http://pwi-forum.perfectworld.com/showpost.php?p=741681&postcount=3

Verifying (several times)

Re-installing (SEVERAL times as well, taking up very many hours of my time)

Sending in a ticket to support, basically they told me to try everything that is stated above, which I had already tried before they told me... so yeah, I did what they said even though I had done it already but again it failed.

Manual Patching

Adding to the list of exceptions on my firewall (even though when turning it off it fails anyway)

Adding the port number to my router or whatever the hell it is.

All other online games work just fine (ex: Allods, Aika, Combat Arms, even FreeRealms...), but it seems that Jade Dynasty does not work either, giving the same exact error as PWI...... so it has something to do with Perfect World Entertainment games it seems.

Thanks for reading... please help! I've wanted to try out the expansion so badly and the new race (not so new anymore... :/ for sure since it came out!

Alright, that's all I can remember for now that I've tried. Here is a bit of information regarding my computer.

I use wireless internet, and the router is called linksys.
I know almost nothing of what is below in there... of what is wrong, screwed up, just right or normal, but here is my dxdiag:
System Information
Time of this report: 2/20/2010, 18:23:30
Machine name: COMPAQMAIN-PC
Operating System: Windows Vista

Comments

  • _Sylix_ - Dreamweaver
    _Sylix_ - Dreamweaver Posts: 15 Arc User
    edited July 2010
    Hm... can't seem to get my dxdiag to get on here... but here is my attempt to get some of it:
    ------------------
System Information
------------------
Time of this report: 2/20/2010, 18:23:30
       Machine name: COMPAQMAIN-PC
   Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
           Language: English (Regional Setting: English)
System Manufacturer: Compaq-Presario
       System Model: NC696AA-ABA SR5710Y
               BIOS: Phoenix - AwardBIOS v6.00PG
          Processor: AMD Athlon(tm) Dual Core Processor 4450e (2 CPUs), ~2.3GHz
             Memory: 2942MB RAM
          Page File: 1164MB used, 4951MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 6150SE nForce 430
     Manufacturer: NVIDIA 
        Chip type: GeForce 6150SE nForce 430
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_03D0&SUBSYS_2A5C103C&REV_A2
   Display Memory: 1336 MB
 Dedicated Memory: 121 MB
    Shared Memory: 1215 MB
     Current Mode: 1280 x 768 (32 bit) (60Hz)
          Monitor: Compaq WF1907 Wide LCD Monitor
      Driver Name: nvd3dum.dll
   Driver Version: 8.16.0011.9062 (English)
      DDI Version: 9Ex
Driver Attributes: Final Retail
 Driver Date/Size: 8/16/2009 23:57:00, 7569920 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: 
Device Identifier: {D7B71E3E-4090-11CF-EA50-570A1DC2C535}
        Vendor ID: 0x10DE
        Device ID: 0x03D0
        SubSys ID: 0x2A5C103C
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: 
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
  • _Sylix_ - Dreamweaver
    _Sylix_ - Dreamweaver Posts: 15 Arc User
    edited July 2010 
    -------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A5C&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHDA.sys
         Driver Version: 6.00.0001.5708 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 9/24/2008 09:31:06, 2171672 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x03F1
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/10/2009 20:43:16, 196096 bytes
| Driver: usbd.sys, 1/20/2008 18:23:03, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 1/20/2008 18:23:20, 54784 bytes
| Driver: kbdclass.sys, 1/20/2008 18:23:23, 35384 bytes
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 1/20/2008 18:23:20, 54784 bytes
| Driver: kbdclass.sys, 1/20/2008 18:23:23, 35384 bytes
| 
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 1/20/2008 18:23:20, 54784 bytes
| Driver: mouclass.sys, 1/20/2008 18:23:20, 34360 bytes
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/10/2009 22:32:52, 53224 bytes
| Driver: sermouse.sys, 1/20/2008 18:23:20, 19968 bytes
| Driver: mouclass.sys, 1/20/2008 18:23:20, 34360 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 56.7 GB
Total Space: 226.9 GB
File System: NTFS
      Model: ST325031 0AS SCSI Disk Device

      Drive: D:
 Free Space: 1.6 GB
Total Space: 11.5 GB
File System: NTFS
      Model: ST325031 0AS SCSI Disk Device

      Drive: E:
      Model: HL-DT-ST DVD-RAM GH40L SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/10/2009 20:39:17, 67072 bytes

--------------
System Devices
--------------
     Name: Linksys Wireless-G PCI Adapter
Device ID: PCI\VEN_1814&DEV_0301&SUBSYS_00551737&REV_00\4&2CF26B65&0&3020
   Driver: C:\Windows\system32\DRIVERS\WMP54Gv41x86.sys, 2.00.0003.0000 (English), 6/26/2007 08:45:12, 286208 bytes

     Name: PCI Soft Data Fax Modem with SmartCP
Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200C14F1&REV_00\4&2CF26B65&0&2820
   Driver: C:\Windows\SYSTEM32\DRIVERS\HSX_CNXT.sys, 7.80.0000.0000 (English), 9/10/2008 04:47:18, 661504 bytes
   Driver: C:\Windows\SYSTEM32\DRIVERS\HSXHWBS2.sys, 7.80.0000.0000 (English), 9/10/2008 04:48:20, 266752 bytes
   Driver: C:\Windows\SYSTEM32\DRIVERS\HSX_DP.sys, 7.80.0000.0000 (English), 9/10/2008 04:46:22, 980992 bytes
   Driver: C:\Windows\SYSTEM32\DRIVERS\HSFProf.cty, 9/10/2008 06:00:38, 146036 bytes
   Driver: C:\Windows\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0012 (English), 6/19/2006 06:26:58, 12672 bytes
   Driver: C:\Windows\SYSTEM32\DRIVERS\XAudio.sys, 1.00.0020.0000 (English), 9/4/2008 03:34:34, 8704 bytes
   Driver: C:\Windows\SYSTEM32\DRIVERS\XAudio.exe, 1.00.0020.0000 (English), 9/4/2008 03:34:46, 403968 bytes
   Driver: C:\Windows\system32\mdmxsdk.dll, 1.00.0002.0012 (English), 6/19/2006 06:26:50, 94208 bytes
   Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1\UIU32m.exe, 4.00.0047.0000 (English), 8/21/2008 02:48:46, 1048576 bytes
   Driver: C:\Windows\system32\UCI32M34.dll, 2.00.0034.0000 (English), 7/30/2008 08:26:48, 249856 bytes

     Name: NVIDIA nForce Serial ATA Controller
Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_2A5C103C&REV_A2\3&2411E6FE&0&40
   Driver: C:\Windows\system32\DRIVERS\nvstor32.sys, 10.03.0000.0039 (English), 7/21/2008 08:12:22, 145952 bytes
   Driver: C:\Windows\system32\nvraidco.dll, 10.03.0000.0039 (English), 7/21/2008 08:12:22, 372256 bytes
   Driver: C:\Windows\system32\nvraiins.dll, 10.03.0000.0039 (English), 7/21/2008 08:12:22, 372256 bytes
   Driver: C:\Windows\system32\NvRCoAr.dll, 10.03.0000.0039 (Arabic), 7/21/2008 08:12:24, 15904 bytes
   Driver: C:\Windows\system32\NvRCoCs.dll, 10.03.0000.0039 (Czech), 7/21/2008 08:12:24, 15904 bytes
   Driver: C:\Windows\system32\NvRCoDa.dll, 10.03.0000.0039 (Danish), 7/21/2008 08:12:26, 16416 bytes
   Driver: C:\Windows\system32\NvRCoDe.dll, 10.03.0000.0039 (German), 7/21/2008 08:12:26, 16416 bytes
   Driver: C:\Windows\system32\NvRCoEl.dll, 10.03.0000.0039 (Greek), 7/21/2008 08:12:28, 16928 bytes
   Driver: C:\Windows\system32\NvRCoEng.dll, 10.03.0000.0039 (English), 7/21/2008 08:12:28, 15904 bytes
   Driver: C:\Windows\system32\NvRCoENU.dll, 10.03.0000.0039 (English), 7/21/2008 08:12:28, 15904 bytes
   Driver: C:\Windows\system32\NvRCoEs.dll, 10.03.0000.0039 (Spanish), 7/21/2008 08:12:30, 16928 bytes
   Driver: C:\Windows\system32\NvRCoEsm.dll, 10.03.0000.0039 (Spanish), 7/21/2008 08:12:30, 16928 bytes
   Driver: C:\Windows\system32\NvRCoFi.dll, 10.03.0000.0039 (Finnish), 7/21/2008 08:12:32, 16416 bytes
   Driver: C:\Windows\system32\NvRCoFr.dll, 10.03.0000.0039 (French), 7/21/2008 08:12:32, 16928 bytes
   Driver: C:\Windows\system32\NvRCoHe.dll, 10.03.0000.0039 (Hebrew), 7/21/2008 08:12:34, 15392 bytes
   Driver: C:\Windows\system32\NvRCoHu.dll, 10.03.0000.0039 (Hungarian), 7/21/2008 08:12:34, 16416 bytes
   Driver: C:\Windows\system32\NvRCoIt.dll, 10.03.0000.0039 (Italian), 7/21/2008 08:12:36, 16928 bytes
   Driver: C:\Windows\system32\NvRCoJa.dll, 10.03.0000.0039 (Japanese), 7/21/2008 08:12:36, 14880 bytes
   Driver: C:\Windows\system32\NvRCoKo.dll, 10.03.0000.0039 (Korean), 7/21/2008 08:12:36, 14368 bytes
   Driver: C:\Windows\system32\NvRCoNl.dll, 10.03.0000.0039 (Dutch), 7/21/2008 08:12:38, 16416 bytes
   Driver: C:\Windows\system32\NvRCoNo.dll, 10.03.0000.0039 (Norwegian (Bokm

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