Help install error/failure -Windows 7

exyo
exyo Posts: 0 Arc User
edited July 2010 in Support Desk
Well last time I installed the game after I typed in the admin password it said this

"The program can't start because JPGI.dll is missing from your computer. Try reinstalling the program to fix this problem."

I've also checked the first few threads stickied but they don't seem to help.

Also its saved as Documents\Downloads\PWI Rising Tide

Also if anyone can post the one I should have maybe if i change mine to that that'll fix my problem?
Post edited by exyo on

Comments

  • exyo
    exyo Posts: 0 Arc User
    edited July 2010
    Whats the problem do I need to reinstall DirectX or keep trying to reinstall the game which is pretty pointless?

    Heres the image (its not encrypted so you'll just have to copy n' paste).

    http://tinypic.com/view.php?pic=xeg6xv&s=3
  • KageYingZi - Heavens Tear
    KageYingZi - Heavens Tear Posts: 823 Arc User
    edited July 2010
    1.Try verifying your files
    2.Re download it.Large downloads can sometimes be faulty
    3.It's probably not Windows 7 fault since I play on Windows 7
  • exyo
    exyo Posts: 0 Arc User
    edited July 2010
    KageYingZi - Heavens Tear wrote: »
    1.Try verifying your files
    2.Re download it.Large downloads can sometimes be faulty
    3.It's probably not Windows 7 fault since I play on Windows 7

    Is there any program you reccomend to verify my files? I currently just used trend micro internet security pro and it found nothing :surrender

    Also I typed how my JPGI.dll file was before if you wan't I can show you it and maybe thats at fault.
  • exyo
    exyo Posts: 0 Arc User
    edited July 2010
    Okay heres the JPGI files main idea. I think theres an error with this what should I do please help gms ?
    This problems been experienced before but never solved I don't want to miss out on pws fun please help if you can. Or i'll just try installing ether saga or jd or RoM but i'd like to play pw instead

    Heres the link to the old thread(archive):http://pwi-forum.perfectworld.com/archive/index.php/t-78191.html

    Of course i bet you the gms will ignore becuz they can't fix a thing :l

    TLOSS error
    SING error
    DOMAIN error
    R6028
    - unable to initialize heap
    R6027
    - not enough space for lowio initialization
    R6026
    - not enough space for stdio initialization
    R6025
    - pure virtual function call
    R6024
    - not enough space for _onexit/atexit table
    R6019
    - unable to open console device
    R6018
    - unexpected heap error
    R6017
    - unexpected multithread lock error
    R6016
    - not enough space for thread data

    abnormal program termination
    R6009
    - not enough space for environment
    R6008
    - not enough space for arguments
    R6002
    - floating point not loaded
    Microsoft Visual C++ Runtime Library

    Runtime Error!

    Program: ... <program name unknown> GetLastActivePopup GetActiveWindow MessageBoxA user32.dll
  • Erratic - Lost City
    Erratic - Lost City Posts: 56 Arc User
    edited July 2010
    exyo wrote: »
    Is there any program you reccomend to verify my files? I currently just used trend micro internet security pro and it found nothing :surrender

    Also I typed how my JPGI.dll file was before if you wan't I can show you it and maybe thats at fault.

    I believe Kage meant to verify the files in the installation procces. (A message should pop up while installing the Pwi Client)
  • Baalbak - Dreamweaver
    Baalbak - Dreamweaver Posts: 1,624 Arc User
    edited July 2010
    download via bittorrent the Vista version of the game
    try installing again.


    edit: looks to me like they don't differentiate Vista/7/XP versions anymore b:surrender
    any rate: http://pwi.perfectworld.com/download/torrent

    at your own risk, after trying the above, if you still get a .dll missing error try the following:
    download the file from here: http://www.dll-files-download.com/J/2008-01-13/7556.html
    or ask another person you trust to copy their own .dll file to you (I recommend running virus/spyware scans on .dll files you get off the web from unknown sources)
    if confident the copy you receive is safe, copy it to "C:\Windows\System32"
    go to start -> search
    type "cmd" without quotes and press enter
    in the dosbox the opens, type 
    regsvr32 jpgi.dll
    and of course press enter to enter the command. the dll should now be registered globally for all applications that depend upon it.
    [SIGPIC][/SIGPIC]
    Retired..
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited July 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Axixon - Heavens Tear
    Axixon - Heavens Tear Posts: 21 Arc User
    edited July 2010
    Thanks guys. I'm not sure what the problem was now i downloaded after a week or so and it worked. Maybe because I ran it as a admin following your advices. Anyways i'm really grateful to you guys and won't forget it
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