Update server connection failed

Nnoit - Dreamweaver
Nnoit - Dreamweaver Posts: 20 Arc User
edited July 2010 in Support Desk
Hello. I currently have problems with my update server. I have turned off all of my firewall and anti virus. Yet, the patch still reads "Update server connection failed".
Is there any way to fix this problem?
By the way, the trace route is:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Akagi>tracert pwieast1.perfectworld.com

Tracing route to pwieast1.perfectworld.com [74.201.183.17]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 8 ms 11 ms 10.87.192.1
3 12 ms 11 ms 18 ms acr01mtpkca-gbe-1-17.mtpk.ca.charter.com [96.34.
96.188]
4 10 ms 10 ms 13 ms 96-34-97-12.static.unas.ca.charter.com [96.34.97
.12]
5 20 ms 11 ms 11 ms bbr01mtpkca-tge-0-0-0-6.mtpk.ca.charter.com [96.
34.2.24]
6 13 ms 30 ms 10 ms 66.208.229.45
7 18 ms 10 ms 13 ms Te3-3.ar4.LAX2.gblx.net [64.214.149.105]
8 82 ms 84 ms 82 ms 67.17.192.54
9 96 ms 85 ms 96 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73
]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Akagi>

My internet service provider is Cable Modem and I currently live in USA, CA.
Thank you for your help.
[SIGPIC][/SIGPIC]
Nnoit / 7x Veno/ Dreamweaver :D
Post edited by Nnoit - Dreamweaver on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited July 2010
    Well, you're not having any network problems. Are you using Windows Vista or 7? If so, make sure that you're using an administrator account and/or using the Run as Admin option, and that your UAC settings aren't preventing you from connecting.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Nnoit - Dreamweaver
    Nnoit - Dreamweaver Posts: 20 Arc User
    edited July 2010
    I am using Windows XP and I have administration power. o_o
    [SIGPIC][/SIGPIC]
    Nnoit / 7x Veno/ Dreamweaver :D
  • ygarl
    ygarl Posts: 1 Arc User
    edited July 2010
    Not to put too fine a point on it - I also cannot connect to either server, and I KNOW it's not Windows... I am using Wine on Linux!

    Not had any probs at all until today...
    Dies after 15 steps, well over 250ms (1/4 second on a 10mb Cable connection!)

    NOT working...
  • Nnoit - Dreamweaver
    Nnoit - Dreamweaver Posts: 20 Arc User
    edited July 2010
    Is there any anit-virus programs that aren't compatible with PWI? o_o
    [SIGPIC][/SIGPIC]
    Nnoit / 7x Veno/ Dreamweaver :D
  • Nnoit - Dreamweaver
    Nnoit - Dreamweaver Posts: 20 Arc User
    edited July 2010
    Never mind, guys. I realized that PWI patch was using Internet Explorer, and my IE is down.
    -__-;;;
    TY for the help. C:
    [SIGPIC][/SIGPIC]
    Nnoit / 7x Veno/ Dreamweaver :D
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited July 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Nnoit - Dreamweaver
    Nnoit - Dreamweaver Posts: 20 Arc User
    edited July 2010
    Thanks for the help everyone. C:
    [SIGPIC][/SIGPIC]
    Nnoit / 7x Veno/ Dreamweaver :D
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