game has no internet connection???

WizzyKris - Sanctuary
WizzyKris - Sanctuary Posts: 10 Arc User
edited June 2010 in Support Desk
i played perfect world about a year ago and have lately wanted to start playing again, but i installed the game and now its as if the game has no internet connection. the game says update server connection failed please try another server. also the part of the launcher that shows news and updates doesn't load and shows up as "Action Canceled Internet explorer was unable to link to he web page you requested, The page might be temporarily unavailable" and theres definatly an internet connection so im confused.
Post edited by WizzyKris - Sanctuary on

Comments

  • Illuvyen - Harshlands
    Illuvyen - Harshlands Posts: 5 Arc User
    edited June 2010
    I have got similary problem to yours. I cannot connect to the server. Yesterday everything was ok. Today I cannot join. Maybe it is caused by my internet provider, but everything excepting PWI works fine.

    I connect to server via patcher. Then click start. After filling the nick and pasword form and clicking START I cannot connect. I usually get the information: unable to...

    Sometimes I am logged into my account, but I do not see my characters in it.

    Of course the option 'force log' is used.

    Sincerely,

    Illuvyen

    P.S. I write about Harshland server.
  • DrazoThePsy - Dreamweaver
    DrazoThePsy - Dreamweaver Posts: 1,167 Arc User
    edited June 2010
    Make sure your firewalls and anti-malware programs let PWI through.
    darthpanda16 wrote: »
    Here are some things that might help you...

    Add the game folder to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin, UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!

    Also the client launcher news uses an IE plug-in so make sure Internet Explorer is updated, fully functional and allowed to connect to the internet. b:victory
    [SIGPIC][/SIGPIC]
  • Illuvyen - Harshlands
    Illuvyen - Harshlands Posts: 5 Arc User
    edited June 2010
    Was any changes improved from yesterday ?

    I have no firewalls :)
    No antiviruses :)
    And had no problems yesterday :)

    I was connecting to the server for about 1 week everyday for few hours/day.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    Here are some things that might help you...

    Add the game folder to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Name of Game

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin, UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
This discussion has been closed.

Categories