installation

Julian___ - Dreamweaver
Julian___ - Dreamweaver Posts: 22 Arc User
edited June 2010 in Support Desk
hey i was downloading pwi and i left it on through the night i looked through my files and found Perfect World Entertainment, i went to the launcher, opened it and then it comes up for a secound and then closes... how do i fix this?
Post edited by Julian___ - Dreamweaver on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    It might be Windows, Windows Firewall, Admin, UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    Add the game folder to the exceptions list in your firewall or antivirus software. You may need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on.

    You can try changing your proxy settings for Internet Explorer to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Julian___ - Dreamweaver
    Julian___ - Dreamweaver Posts: 22 Arc User
    edited June 2010
    I'm going to go more into details this time

    1st: I clicked the direct download for pwi and left it on through the night [i have had it downloaded before, a message came up and asked if i wanted to delete the old files before the download and i did] then i left it on all night [may've not finished, but i don't know how to check :(]

    2nd: I didn't see it on my desktop, so i looked in program files - perfect world entertainment - launcher - laucher

    3rd: i clicked it and it came up, i accepted it on my firewall tools [PC Tools Firewall Plus]

    4th: it disappeared and it kept on dissapearing every time i wanted to open it.

    P.S. : I tryed turning the firewall off then opening it, but it didn't work
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Install - Raging Tide
    Install - Raging Tide Posts: 1 Arc User
    edited June 2010
    When i try to download the install it keeps telling me that "A checksum has failed. One cause of this is enabling the DMZ settings on your router." b:sad what can i do ?
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    You may need to check the help info for your networking gear.

    It might be Windows, Windows Firewall, Admin, UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    Add the game folder to the exceptions list in your firewall or antivirus software. You may need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on.

    You can try changing your proxy settings for Internet Explorer to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • jonesman5069
    jonesman5069 Posts: 1 Arc User
    edited June 2010
    hay i instaled the game but it didnt install the laucher can u help?
  • Julian___ - Dreamweaver
    Julian___ - Dreamweaver Posts: 22 Arc User
    edited June 2010
    1) where can i find my model number? and the maker is dell is thats what you meant to say

    2) it says 64 processor 3200+ if thats what you mean and the system is Microsoft Windowns XP - Media Center Edition - Version 2002 - Service pack 3



    4) 
    System Information
------------------
Time of this report: 6/18/2010, 18:16:20
       Machine name: FAMILY
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc
       System Model: Dimension C521
               BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
          Processor: AMD Athlon(tm) 64 Processor 3200+,  MMX,  3DNow, ~2.0GHz
             Memory: 958MB RAM
          Page File: 804MB used, 1507MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 6150 LE 
     Manufacturer: NVIDIA
        Chip type: GeForce 6150 LE
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0241&SUBSYS_01F41028&REV_A2
   Display Memory: 256.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0010.9148 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 8/23/2006 12:12:38, 4496128 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 8/23/2006 12:12:38, 3959712 bytes
Device Identifier: {D7B71E3E-4101-11CF-2450-FE2103C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0241
        SubSys ID: 0x01F41028
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A 
 Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Logitech USB Headset
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: USB\Vid_046d&Pid_0a01&Rev_0017&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: usbaudio.sys
         Driver Version: 5.01.2600.5512 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 4/13/2008 13:45:12, 60032 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Modem #0 Line Playback (emulated)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: 
        Manufacturer ID: 1
             Product ID: 81
                   Type: Emulated
            Driver Name: 
         Driver Version: 
      Driver Attributes: 
            WHQL Logo'd: 
          Date and Size: 
            Other Files: 
        Driver Provider: 
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: SigmaTel Audio
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_102801F4&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: sthda.sys
         Driver Version: 5.10.5143.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/15/2006 02:38:14, 1171464 bytes
            Other Files: 
        Driver Provider: SigmaTel
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 192000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Logitech USB Headset
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: usbaudio.sys
         Driver Version: 5.01.2600.5512 (English)
      Driver Attributes: Final Retail
          Date and Size: 4/13/2008 13:45:12, 60032 bytes
              Cap Flags: 0x41
           Format Flags: 0x444

            Description: Modem #0 Line Record (emulated)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: 
         Driver Version: 
      Driver Attributes: 
          Date and Size: 
              Cap Flags: 0x20
           Format Flags: 0x0

            Description: SigmaTel Audio
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: sthda.sys
         Driver Version: 5.10.5143.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/15/2006 02:38:14, 1171464 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  SigmaTel Audio, Software (Kernel Mode), Output, DLS, Internal
                  USB Audio Device, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x026D
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 14:45:37, 59520 bytes
| Driver: usbd.sys, 8/10/2004 05:00:00, 4736 bytes
| 
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x413C, 0x2003
| | Location: Dell USB Keyboard
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 4/13/2008 14:45:27, 10368 bytes
| | Driver: hidclass.sys, 4/13/2008 14:45:26, 36864 bytes
| | Driver: hidparse.sys, 4/13/2008 14:45:22, 24960 bytes
| | Driver: hid.dll, 4/13/2008 20:11:54, 20992 bytes
| | 
| +-+ HID Keyboard Device
| | | Vendor/Product ID: 0x413C, 0x2003
| | | Matching Device ID: hid_device_system_keyboard
| | | Service: kbdhid
| | | Driver: kbdhid.sys, 4/13/2008 14:39:48, 14592 bytes
| | | Driver: kbdclass.sys, 4/13/2008 14:39:47, 24576 bytes
| | 
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x413C, 0x3200
| | Location: Dell USB Mouse
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 4/13/2008 14:45:27, 10368 bytes
| | Driver: hidclass.sys, 4/13/2008 14:45:26, 36864 bytes
| | Driver: hidparse.sys, 4/13/2008 14:45:22, 24960 bytes
| | Driver: hid.dll, 4/13/2008 20:11:54, 20992 bytes
| | 
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x413C, 0x3200
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 4/13/2008 14:39:47, 23040 bytes
| | | Driver: mouhid.sys, 8/17/2001 13:48:00, 12160 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 20:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 14:39:47, 24576 bytes
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 20:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 14:39:47, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Conexant D850 56K V.9x DFVc Modem
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 - 

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 3.3 GB
Total Space: 71.5 GB
File System: NTFS
      Model: SAMSUNG HD080HJ/P

--------------
System Devices
--------------
     Name: Conexant D850 56K V.9x DFVc Modem
Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&DC268A3&0&4880
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 7.06.0000.0000 (English), 11/17/2003 14:58:02, 680704 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWBS2.sys, 7.06.0000.0000 (English), 11/17/2003 14:59:20, 212224 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 7.06.0000.0000 (English), 11/17/2003 14:56:26, 1042432 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0002 (English), 4/9/2003 11:48:08, 11043 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\del200f.cty, 11/19/2003 01:15:00, 128398 bytes
   Driver: C:\WINDOWS\system32\mdmxsdk.dll, 1.00.0002.0002 (English), 4/9/2003 12:01:32, 90112 bytes
   Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1\HXFSetup.exe, 2.01.0008.0000 (English), 10/30/2003 14:25:38, 532480 bytes
   Driver: C:\WINDOWS\system32\HSFCI008.dll, 7.99.0099.0099 (English), 10/23/2003 13:01:36, 32218 bytes

     Name: Broadcom 440x 10/100 Integrated Controller
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F41028&REV_02\4&DC268A3&0&3880
   Driver: n/a





    P.S. is this all the info you need?
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    Update your video drivers, network drivers, and system drivers. Your current video drivers are dated back to 2006.

    You can get updated video drivers from here: http://www.nvidia.com/object/winxp-257.21-whql-driver.html

    You only have 3.3GB of hard drive space remaining, please free up about 10GB so Windows and any games or apps you are running have room to run properly.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Julian___ - Dreamweaver
    Julian___ - Dreamweaver Posts: 22 Arc User
    edited June 2010
    darthpanda16 wrote: »
    Update your video drivers, network drivers, and system drivers. Your current video drivers are dated back to 2006.

    You can get updated video drivers from here: http://www.nvidia.com/object/winxp-257.21-whql-driver.html

    You only have 3.3GB of hard drive space remaining, please free up about 10GB so Windows and any games or apps you are running have room to run properly.

    Wow, thanks, I know I have alot of excess junk in my computer, i'm gonna do disk cleanup, any other ideas?

    And, thanks for the video driver advise, I'd never had found that out ;)

    P.S. if i click download on the link, that will update video,network, and system drivers, not just video drivers, right?
This discussion has been closed.

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