"Evil"'s Faction Icon

Selabur - Sanctuary
Selabur - Sanctuary Posts: 15 Arc User
edited June 2010 in Support Desk
We've been trying to upload an icon to our faction but sadly were not able to due to the incompatibility of the faction name. Apparently the quotation marks used on "Evil" caused a problem.
Our leader requested a solution from the GMs who in return claimed that nothing could be done about it and that in order to upload an icon we have to open a whole new faction with a whole new name and pay 13 mills again to upgrade it.
I do not see why we would have to pay the price for a technical mistake on the game's part? If the quotation marks on "Evil" is not compatible... why did the game accept the name in the first place?

The GMs claimed that they couldn't change the faction name. Exactly how can that be?
I am more than certain the option of changing names is possible for admins? Otherwise any name could be written. I find it hard to believe that the option of changing names for situations such as ours is not available.

May I request a few elaborations regarding this subject.
If today is perfect, then there's no need for tomorrow
Post edited by Selabur - Sanctuary on

Comments

  • Cynek - Sanctuary
    Cynek - Sanctuary Posts: 1 Arc User
    edited May 2010
    i as well cannot understand how it cannot be changed or at least compensated for making a new Fac when it was of no fault of our own when we made the name. The filter blocking out the symbols and such should have caught it before the Fac was made. Also saying that our leader would be banned because of their error is ridiculous.
  • Selabur - Sanctuary
    Selabur - Sanctuary Posts: 15 Arc User
    edited June 2010
    will we be getting no reply regarding this?
    If today is perfect, then there's no need for tomorrow
  • sidmeyster
    sidmeyster Posts: 14 Arc User
    edited June 2010
    I personally do not think GM's have access to the core databases where the faction name gets stored only the developers/admin's would. There might also be a policy in place that prohibits such a change by the PW management. Bear in mind MMO's utilise extremely complex database structures and it is not a matter of simply changing a file. Having said that, it does seem fair that you be compensated in some way as the problem is with the game and is not your fault.

    Goodluck and I hope this gets resolved to your satisfaction
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