Not detecting RAM QQQQQQ

Vixre - Harshlands
Vixre - Harshlands Posts: 249 Arc User
edited July 2010 in Support Desk
Notice: This isn't likely an issue that interferes with gameplay =/, it's just a glitch since 32bit can only read up to 4GB of RAM. (See last post for details).

I sent in a ticket for tech support, but in case this has happened before to someone else and have successfully fixed this issue, please help me b:surrender
Ticket wrote:
Found an interesting find, see attachment for details.

The top left picture is what I see after I click on "Game Settings" in the launcher app, the top right picture is what dxdiag shows.

The bottom picture is the "Game Settings" window on my Dad's computer

ramerror.th.png
[SIGPIC][/SIGPIC]
Post edited by Vixre - Harshlands on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    Are you able to run the game ok?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    darthpanda16 wrote: »
    Are you able to run the game ok?

    No :( that's sorta why I'm trying to figure out how to get PWI to recognize all the RAM, so it might prove to be the fix.

    Currently I have an issue with not being able to log in after logging out at a crowded place, i.e. Headhunter, West District, South Banker, Nein Beast event starter, and so on. And very often when I walk/teleport into crowded place, I get disconnected from the server, and it won't let me log in the server.

    I don't know if you can read support tickets, but if you can, the ticket number is 15049-70834; you can read that thread to learn about my problem and attempts :(
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    Yeah, give us some time on that one for a reply ;)

    Edit: less then 24hrs
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • zeldduc
    zeldduc Posts: 0 Arc User
    edited June 2010
    I'm having this same exact issue. Running on a 64-bit Windows Vista OS with 8 GB ram but still detecting 0 ram. Running the compatibility settings to Windows XP Service Pack 2 gives me about 1 gb of ram, but I'd much prefer allocating all of it.

    Hopefully this gets resolved as I don't want to have to upgrade to Windows 7 just to get it to recognize my memory. =/
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    zeldduc wrote: »
    I'm having this same exact issue. Running on a 64-bit Windows Vista OS with 8 GB ram but still detecting 0 ram. Running the compatibility settings to Windows XP Service Pack 2 gives me about 1 gb of ram, but I'd much prefer allocating all of it.

    Hopefully this gets resolved as I don't want to have to upgrade to Windows 7 just to get it to recognize my memory. =/

    Are you having the same issue as I'm having? Disconnecting at crowded places, unable to log in from the same place, etc etc.

    Also which program are you running with compatibility settings? The launcher/patcher? Or elementclient.exe?
    [SIGPIC][/SIGPIC]
  • zeldduc
    zeldduc Posts: 0 Arc User
    edited June 2010
    No, I don't carry the same disconnection problems you're having. However, I'm pretty sure the base of both our problems lie with the fact that the game doesn't detect our ram outside of what the video card provides. Sigh.

    I'm doing it on the patcher btw.
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    zeldduc wrote: »
    No, I don't carry the same disconnection problems you're having. However, I'm pretty sure the base of both our problems lie with the fact that the game doesn't detect our ram outside of what the video card provides. Sigh.

    I'm doing it on the patcher btw.

    My video card carries its own 1GB of memory, so it should be at least 1024MB... but it says 0 =/.
    [SIGPIC][/SIGPIC]
  • zeldduc
    zeldduc Posts: 0 Arc User
    edited June 2010
    Sigh, was hoping they would actually have a reply or fix to this in the 24 hours that they said they would =/.

    My card also has 1024 MB worth of dedicated ram as well. No luck here but meh. -_-
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    darthpanda16 wrote: »
    Yeah, give us some time on that one for a reply ;)

    Edit: less then 24hrs

    Bump b:surrender

    I think this might be an issue with 64bit Windows. I just formatted my hard drive and reinstalled Windows 7... same issue persists. I just don't understand why it's only me <_< and why it's only after the neinbeast event patch <_<
    [SIGPIC][/SIGPIC]
  • zeldduc
    zeldduc Posts: 0 Arc User
    edited June 2010
    An update on the issue for me: I recently upgraded from Windows Vista Home Premium 64-bit to Windows 7 Ultimate 64-Bit (this morning actually) thinking that Windows 7 would be more compatible with the ram detection for Perfect World, but the same issue still persists.

    I honestly don't know what to think anymore as many people with 64-bit Vista and 7 do not have the same problem we do, so it could be a question of error within the CPU and possibly hardware incompatibilities?

    I'm sorry to hear that your Perfect World JUST started doing it after the patch. Unfortunately, I've been plagued with this issue since the start D:. Hoping one of the Techies will respond to this thread soon as it makes game playability rather disappointing -_-.
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    zeldduc wrote: »
    An update on the issue for me: I recently upgraded from Windows Vista Home Premium 64-bit to Windows 7 Ultimate 64-Bit (this morning actually) thinking that Windows 7 would be more compatible with the ram detection for Perfect World, but the same issue still persists.

    I honestly don't know what to think anymore as many people with 64-bit Vista and 7 do not have the same problem we do, so it could be a question of error within the CPU and possibly hardware incompatibilities?

    I'm sorry to hear that your Perfect World JUST started doing it after the patch. Unfortunately, I've been plagued with this issue since the start D:. Hoping one of the Techies will respond to this thread soon as it makes game playability rather disappointing -_-.

    Mmm... at this point, I have no idea how to graps whats going on, so here's a shot in the dark:

    We both have over 4GB of RAM; PWI runs in 32bit, which technically speaking only can read a maximum of 4GB of RAM; despite that 64bit Win7/WinVista can run PWI in 32bit, the actual RAM exceeds the 4GB limit, maybe something in the game gets messed up by this.

    Also... have you ever used Cheat Engine for anything?
    [SIGPIC][/SIGPIC]
  • Hypocritical - Raging Tide
    Hypocritical - Raging Tide Posts: 3 Arc User
    edited June 2010
    I was thinking that as well, however, I did hear on other threads that some people with 64-Bit Vista/7 were able to run the game with their ram correctly displayed. As far as over 4 gb of ram, I don't know how many of them actually exceeded that limit, but I recall one or two people saying they did have 8 gb of ram.

    As far as the cheat device or whatever goes, no, because I reformatted my computer both times when running Vista and installing Windows 7, so I had a clean slate to start. And the techies are still shunning us D:.

    What I don't understand is if what you say is true, then why doesn't it just read our ram at 4 gb as opposed to just 0. At this point, I'll take anything -_-.
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    Hypocritical - Raging Tide wrote: »
    I was thinking that as well, however, I did hear on other threads that some people with 64-Bit Vista/7 were able to run the game with their ram correctly displayed. As far as over 4 gb of ram, I don't know how many of them actually exceeded that limit, but I recall one or two people saying they did have 8 gb of ram.

    As far as the cheat device or whatever goes, no, because I reformatted my computer both times when running Vista and installing Windows 7, so I had a clean slate to start. And the techies are still shunning us D:.

    What I don't understand is if what you say is true, then why doesn't it just read our ram at 4 gb as opposed to just 0. At this point, I'll take anything -_-.

    The people with 8GB of RAM, was that displayed on their Game Settings page?

    Cheat Engine modifies entires in the RAM, the only software I installed that week was Cheat Engine (I was using it to hax a single player Spring >_> don't get ideas) ... i thought perhaps I had accidentally messed up something, but I just reinstalled Win7, so that's a no go.

    Talking with some friends that also sees incorrect RAM values, however, their game runs fine... maybe this isn't the issue =/.
    [SIGPIC][/SIGPIC]
  • Cornelia_Ue - Sanctuary
    Cornelia_Ue - Sanctuary Posts: 26 Arc User
    edited June 2010
    Hypocritical - Raging Tide wrote: »
    As far as the cheat device or whatever goes, no, because I reformatted my computer both times when running Vista and installing Windows 7, so I had a clean slate to start. And the techies are still shunning us D:.

    Dear god man why when installing an OS never reformat b:faint

    Reformat is basically the computers creator saying hey want to buy a new computer. =X
    [SIGPIC][/SIGPIC]
    I have seen the moment of my greatness flicker.
  • Cornelia_Ue - Sanctuary
    Cornelia_Ue - Sanctuary Posts: 26 Arc User
    edited June 2010
    In response to everyones issue:

    My Computer, select Properties and the amount of RAM listed should be indicated on the General Tab.

    If not then power off (yes, even unplug) then take out the ram and place it back in (ram stick must go in all the way on both sides)

    After that plug in power up and you should get a message about new ram from your computer.

    If the pop up does not occur it may be an issue with the ram... there is a way to check if your computer is paying attention to the fact that there is more ram, but that is a bit more complex and this in my believe is usually quick check fix.
    [SIGPIC][/SIGPIC]
    I have seen the moment of my greatness flicker.
  • Santacruz - Heavens Tear
    Santacruz - Heavens Tear Posts: 1,776 Arc User
    edited June 2010
    Cornelia_Ue - Sanctuary wrote: »
    In response to everyones issue:

    My Computer, select Properties and the amount of RAM listed should be indicated on the General Tab.

    If not then power off (yes, even unplug) then take out the ram and place it back in (ram stick must go in all the way on both sides)

    After that plug in power up and you should get a message about new ram from your computer.

    If the pop up does not occur it may be an issue with the ram... there is a way to check if your computer is paying attention to the fact that there is more ram, but that is a bit more complex and this in my believe is usually quick check fix.

    well according to the screenshots windows it picking up the installed amount of ram fine; its the pwi client that fails to read it so there would be no problem with the fitting/install of the ram

    altho my suggestion would to be remove a few GB of ram to leave you with 2/4 gb installed and then try launching it to see if it picks that up ok, obviously its not a proper fix if it works but its something temporary that will allow you to play atleast
  • Cornelia_Ue - Sanctuary
    Cornelia_Ue - Sanctuary Posts: 26 Arc User
    edited June 2010
    Santacruz - Heavens Tear wrote: »
    well according to the screenshots windows it picking up the installed amount of ram fine; its the pwi client that fails to read it so there would be no problem with the fitting/install of the ram
    Vixre - Harshlands wrote: »
    I sent in a ticket for tech support, but in case this has happened before to someone else and have successfully fixed this issue, please help me b:surrender



    ramerror.th.png


    From what i gather the first screeny is from there computer and the other is stated to be from his dad's.
    Also the screens show two different CPU's and Display cards which gave my the idea that he is referencing 2 different computers.
    b:chuckle head back to the first page.

    No two computers are the same.
    [SIGPIC][/SIGPIC]
    I have seen the moment of my greatness flicker.
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    b:surrender Looks like this isn't the cause of my gameplay problem :(

    * Talked with some friends with 4GB+ of RAM, someone with 4GB says the game settings only sees around 2GB, someone with 6GB of RAM reporting that game settings shows 0MB, however, none of these people are experiencing the same issue as me :(

    *I removed 4GB of my RAM and tried to run the game with 2GB RAM, problem persists.

    *Although I wouldn't bet my life on this, but I don't think this is any issue that affects how your game runs :( in all likelihood my particular DC/timeout problem is caused by something else. b:cry

    tl;dr: its just a glitch of the game not recognizing more than 4GB of RAM, shouldn't affect gameplay.
    [SIGPIC][/SIGPIC]
  • Cornelia_Ue - Sanctuary
    Cornelia_Ue - Sanctuary Posts: 26 Arc User
    edited June 2010
    Dumbed that we couldn't be more of help Vixre. b:surrender

    In times like these forsake Vista and come back to XP....

    Join the Darkside. Mwahahah
    [SIGPIC][/SIGPIC]
    I have seen the moment of my greatness flicker.
  • Hypocritical - Raging Tide
    Hypocritical - Raging Tide Posts: 3 Arc User
    edited June 2010
    Cornelia_Ue - Sanctuary wrote: »
    Dumbed that we couldn't be more of help Vixre. b:surrender

    In times like these forsake Vista and come back to XP....

    Join the Darkside. Mwahahah

    Theoretically, we can go back to Vista with PWI; just run the compatibility to Vista Service Pack 2, haha.
  • Hypocritical - Raging Tide
    Hypocritical - Raging Tide Posts: 3 Arc User
    edited June 2010
    No one's figured this out yet huh? Shame, was hoping after all this time someone would find a solution =/.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    Make sure that your version of Windows is genuine. You can check here: http://www.microsoft.com/GENUINE/

    Also, turn on Windows Updates and install all critical and important updates.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • neomorph
    neomorph Posts: 2 Arc User
    edited July 2010
    Hi all,

    Just started back on pwi after a long break and I have the same 0mb ram showing.

    My system: Win 7 64bit, 4gb ram. (all drivers and updates done)

    No disconnects for me but the game runs very jerky (even on low settings). The odd thing is I have alot of other more demanding games that all run smooth on full settings.

    When I was last playing pwi about a year ago, I was using a computer which is half the spec of this one now and it ran alot better on full settings.

    Maybe a win 7 problem as last time I was on xp.
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