Can't Charge Zen ~ Bizarre Problem...

Deluciana - Raging Tide
Deluciana - Raging Tide Posts: 22 Arc User
edited May 2010 in Cash Shop Huddle
Okay, so this is really strange.

When i try to charge my Zen, i go to the menu as usual but i cannot select any of the available
payment methods. By this i mean when i click on them, the button does not select and i cannot move forward with payment.

Is there any way to fix this.. ?

I've used 3 different browsers so it's obviously something to do with perfect world and not myself.
b:puzzled
Post edited by Deluciana - Raging Tide on

Comments

  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2010
    Deluciana - Raging Tide wrote: »
    Okay, so this is really strange.

    When i try to charge my Zen, i go to the menu as usual but i cannot select any of the available
    payment methods. By this i mean when i click on them, the button does not select and i cannot move forward with payment.

    Is there any way to fix this.. ?

    I've used 3 different browsers so it's obviously something to do with perfect world and not myself.
    b:puzzled

    I need you to try all of the following solutions even if you have already done one or more of them.

    Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below.

    Also try holding down the Ctrl button on your keyboard and press F5. This will force the newest version of the website to be loaded onto your web browser.

    Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly charge ZEN after your session has been cleared.

    If this issue persists, you can also use an alternate web browser such as Firefox, Google Chrome, Safari, or Internet Explorer.

    If this is not the issue or you are still experiencing issues with the payment page, please let us know.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Deluciana - Raging Tide
    Deluciana - Raging Tide Posts: 22 Arc User
    edited May 2010
    Yeah, i just done all of that.

    Cleared all history, logged in and out again, used different browsers and restarted.

    It still does not work, when i'm on the payment page with the check-boxes i cannot check any of them, when i click a payment method - nothing happens and i cannot move on.

    This is clearly an issue caused by Perfect World.

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