Can't play

yoitte
yoitte Posts: 3 Arc User
edited May 2010 in Support Desk
Ok well I downloaded the game and everything is perfectly fine except for when I go to hit the start button it does not givve me the log in screen, a little box comes up and its a whole bunch of foreign chracters and then it closes. What do I do?
Post edited by yoitte on

Comments

  • MystiMonk - Sanctuary
    MystiMonk - Sanctuary Posts: 4,286 Arc User
    edited May 2010
    post a screenshot of it or wait untill the English come up and click at the bottum.
    Looking for a decent casual understanding Faction.
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited May 2010
    Try to verify the client first...then come back and let us know :)
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • yoitte
    yoitte Posts: 3 Arc User
    edited May 2010
    This is what happenes after I hit the start button to play the game. and I have already verified the files.

    fixit.jpg
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • yoitte
    yoitte Posts: 3 Arc User
    edited May 2010
    It says that the system model is Dimension 8400 and It's a Dell.

    Here's the other info:
    info2.jpg
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    According to that, you don't have any video drivers installed. You should be able to obtain them by visiting Dell's website.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • Dontwana - Raging Tide
    Dontwana - Raging Tide Posts: 4 Arc User
    edited May 2010
    i got the same thing wrong and idk wats wrong can some one please help me
    its a explora i belive
    computer info:
    main driver: VGA.dll
    version: 5.01.2600.0000
    date: 8-4-04 7:00
    WHQL logo'd: yes
    mini vdd: vga:sys
    vdd: n/a
    ddi version:unknown
  • squizm
    squizm Posts: 1 Arc User
    edited May 2010
    I'm having the same problem described here. I have a customer build PC that is up to date with all drivers.

    I'm running Windows 7 64-bit. Attached is my dxdiag and the error

    2115c9j.jpg
    ------------------
    System Information
    ------------------
    Time of this report: 5/11/2010, 15:32:55
           Machine name: SQUIZM
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
               Language: English (Regional Setting: English)
    System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
           System Model: MS-7345
                   BIOS: Default System BIOS
              Processor: Intel(R) Core(TM)2 Duo CPU     E6750  @ 2.66GHz (2 CPUs), ~2.7GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
              Page File: 2177MB used, 6011MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 64bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce 8800 GTS
           Manufacturer: NVIDIA
              Chip type: GeForce 8800 GTS
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_0193&SUBSYS_C8153842&REV_A2
         Display Memory: 2084 MB
       Dedicated Memory: 293 MB
          Shared Memory: 1791 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: SyncMaster P2350(G)/P23500(G),Magic P2350G(Digital)
          Monitor Model: SyncMaster
             Monitor Id: SAM0526
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: DVI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0011.9745 (English)
         Driver Version: 8.17.11.9745
            DDI Version: 10
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 4/3/2010 22:55:32, 11906664 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71E3E-42D3-11CF-E37D-1EE81CC2C535}
              Vendor ID: 0x10DE
              Device ID: 0x0193
              SubSys ID: 0xC8153842
            Revision ID: 0x00A2
     Driver Strong Name: oem12.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section003:8.17.11.9745:pci\ven_10de&dev_0193
         Rank Of Driver: 00E62001
            Video Accel: 
          Deinterlace Caps: n/a
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Not Available
             D3D Status: Enabled
             AGP Status: Not Available
    
    -------------
    Sound Devices
    -------------
                Description: Speakers (Realtek High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1462745A&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.5898 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/20/2009 19:52:38, 1831968 bytes
                Other Files: 
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Realtek Digital Output (Realtek High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1462745A&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.5898 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/20/2009 19:52:38, 1831968 bytes
                Other Files: 
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: G15 Gaming Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
            FF Driver: n/a
    
          Device Name: G15 Gaming Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
            FF Driver: n/a
    
          Device Name: G15 GamePanel LCD
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC227
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2938
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 7/13/2009 21:07:09, 343040 bytes
    | Driver: usbd.sys, 7/13/2009 21:06:23, 7936 bytes
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC226
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/13/2009 21:00:20, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 22:48:04, 50768 bytes
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC227
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/13/2009 21:00:20, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 22:48:04, 50768 bytes
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC232
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/13/2009 21:00:20, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 22:48:04, 50768 bytes
    | 
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 20:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/13/2009 22:48:04, 50768 bytes
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC03D
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 21:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 22:48:27, 49216 bytes
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC231
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 21:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 22:48:27, 49216 bytes
    | 
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 7/13/2009 22:45:55, 62544 bytes
    | Driver: sermouse.sys, 7/13/2009 21:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/13/2009 22:48:27, 49216 bytes
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 103.4 GB
    Total Space: 305.2 GB
    File System: NTFS
          Model: WDC WD3200AAKS-00VYA0 ATA Device
    
          Drive: D:
          Model: PIONEER DVD-RW  DVR-212D ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/13/2009 20:19:54, 147456 bytes
    
    --------------
    System Devices
    --------------
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_735A1462&REV_02\3&11583659&0&D8
       Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:13, 122368 bytes
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_73451462&REV_02\3&11583659&0&E8
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:27, 30720 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_345C1462&REV_01\1A00000010EC816800
       Driver: C:\Windows\system32\DRIVERS\Rt64win7.sys, 7.02.1125.2008 (English), 3/2/2009 00:05:32, 187392 bytes
    
         Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_73451462&REV_02\3&11583659&0&D7
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:30, 51200 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_73451462&REV_02\3&11583659&0&FB
       Driver: n/a
    
         Name: NVIDIA GeForce 8800 GTS
    Device ID: PCI\VEN_10DE&DEV_0193&SUBSYS_C8153842&REV_A2\4&13D7CD30&0&0008
       Driver: C:\Windows\System32\DriverStore\FileRepository\nv_disp.inf_amd64_neutral_d6b06d00260f09fd\NvCplSetupInt.exe, 14.00.0000.0162 (English), 4/3/2010 22:55:32, 41139960 bytes
       Driver: C:\Windows\system32\DRIVERS\nvBridge.kmd, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 11240 bytes
       Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 13807976 bytes
       Driver: C:\Windows\system32\OpenCL.dll, 1.00.0000.0000 (English), 4/3/2010 22:55:32, 64616 bytes
       Driver: C:\Windows\system32\dpinst.exe, 2.01.0000.0000 (English), 9/28/2009 00:12:22, 930272 bytes
       Driver: C:\Windows\system32\nvapi64.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 1592936 bytes
       Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 16061032 bytes
       Driver: C:\Windows\system32\nvcuda.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 5444200 bytes
       Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 2893416 bytes
       Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 2106472 bytes
       Driver: C:\Windows\system32\nvd3dumx.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 11906664 bytes
       Driver: C:\Windows\system32\nvdecodemft.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 384616 bytes
       Driver: C:\Windows\system32\nvencodemft.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 3215464 bytes
       Driver: C:\Windows\system32\nvinfo.pb, 4/3/2010 22:55:32, 9832 bytes
       Driver: C:\Windows\system32\nvoglv64.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 21005928 bytes
       Driver: C:\Windows\system32\nvwgf2umx.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 6279784 bytes
       Driver: C:\Windows\SysWow64\OpenCL.dll, 1.00.0000.0000 (English), 4/3/2010 22:55:32, 56424 bytes
       Driver: C:\Windows\SysWow64\nvapi.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 1296488 bytes
       Driver: C:\Windows\SysWow64\nvcompiler.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 11647592 bytes
       Driver: C:\Windows\SysWow64\nvcuda.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 4029544 bytes
       Driver: C:\Windows\SysWow64\nvcuvenc.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 2646632 bytes
       Driver: C:\Windows\SysWow64\nvcuvid.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 2009704 bytes
       Driver: C:\Windows\SysWow64\nvd3dum.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 9386600 bytes
       Driver: C:\Windows\SysWow64\nvdecodemft.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 316008 bytes
       Driver: C:\Windows\SysWow64\nvencodemft.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 2907752 bytes
       Driver: C:\Windows\SysWow64\nvoglv32.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 15227496 bytes
       Driver: C:\Windows\SysWow64\nvwgf2um.dll, 8.17.0011.9745 (English), 4/3/2010 22:55:32, 4503144 bytes
       Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvdisp.nvu, 4/3/2010 22:55:32, 22936 bytes
       Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvudisp.exe, 1.10.0059.0037 (English), 4/3/2010 22:55:32, 658536 bytes
       Driver: C:\Windows\system32\nvcod.dll, 1.09.0014.0099 (English), 4/3/2010 22:55:32, 254056 bytes
       Driver: C:\Windows\system32\nvcod1914.dll, 1.09.0014.0099 (English), 4/3/2010 22:55:32, 254056 bytes
    
         Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_73451462&REV_02\3&11583659&0&EF
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:30, 51200 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Intel(R) ICH9 Family 2 port Serial ATA Storage Controller 2 - 2926
    Device ID: PCI\VEN_8086&DEV_2926&SUBSYS_73451462&REV_02\3&11583659&0&FD
       Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 12352 bytes
       Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:46, 48720 bytes
       Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 22:52:21, 24128 bytes
       Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/13/2009 22:52:21, 155728 bytes
    
         Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
    Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_00008086&REV_02\3&11583659&0&08
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 183872 bytes
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_73451462&REV_02\3&11583659&0&EB
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:27, 30720 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Intel(R) ICH9R/DO/DH 4 port Serial ATA Storage Controller 1 - 2920
    Device ID: PCI\VEN_8086&DEV_2920&SUBSYS_73451462&REV_02\3&11583659&0&FA
       Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 12352 bytes
       Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:46, 48720 bytes
       Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 22:52:21, 24128 bytes
       Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/13/2009 22:52:21, 155728 bytes
    
         Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
    Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_73451462&REV_02\3&11583659&0&00
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_73451462&REV_02\3&11583659&0&D1
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:27, 30720 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Intel(R) ICH9R LPC Interface Controller - 2916
    Device ID: PCI\VEN_8086&DEV_2916&SUBSYS_73451462&REV_02\3&11583659&0&F8
       Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 22:48:27, 15424 bytes
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
    Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_73451462&REV_02\3&11583659&0&E5
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 183872 bytes
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_73451462&REV_02\3&11583659&0&D0
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:27, 30720 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_73451462&REV_92\3&11583659&0&F0
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 183872 bytes
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_73451462&REV_02\3&11583659&0&E4
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 183872 bytes
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_73451462&REV_02\3&11583659&0&EA
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:27, 30720 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: D-Link WDA-2320 Desktop Adapter
    Device ID: PCI\VEN_168C&DEV_0013&SUBSYS_3A1B1186&REV_01\4&6A24BB7&0&00F0
       Driver: C:\Windows\system32\DRIVERS\athrx.sys, 7.07.0000.0384 (English), 9/5/2009 15:27:12, 1449984 bytes
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_73451462&REV_02\3&11583659&0&E0
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 183872 bytes
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_73451462&REV_02\3&11583659&0&E9
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:27, 30720 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 21:06:31, 324608 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 21:07:09, 343040 bytes
    
         Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_11AB&DEV_6121&SUBSYS_612111AB&REV_B1\4&2D0E2F2A&0&00E4
       Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:45, 12352 bytes
       Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 22:45:46, 48720 bytes
       Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 22:52:21, 24128 bytes
       Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/13/2009 22:52:21, 155728 bytes
    
    ------------------
    DirectShow Filters
    ------------------
    
    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
    LogMeIn Video Encoder,0x00200000,1,1,racodec.ax,4.00.0000.0982
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.16385
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
    CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7600.16385
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    LogMeIn Video Decoder,0x00800000,1,1,racodec.ax,4.00.0000.0982
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Line 21 Decoder,0x00600000,1,1,,
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.16385
    Overlay Mixer2,0x00200000,1,1,,
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,,
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
    NetBridge,0x00200000,2,0,netbridge.dll,6.01.7600.16385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
    Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7600.16385
    AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
    AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
    SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490
    
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    LogMeIn Video Encoder,0x00200000,1,1,racodec.ax,4.00.0000.0982
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
    
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490
    
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16485
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16485
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16485
    
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490
    
    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    
    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16485
    
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385
    
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16490
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490
    Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16490
    
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0
    
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    squizm wrote: »
    I'm having the same problem described here. I have a customer build PC that is up to date with all drivers.
    Your problem is slightly different; you have DirectDraw disabled. You should be able to enable it from the Display tab of dxdiag; if not, however, you will need to contact NVidia's technical support department.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • tsiser
    tsiser Posts: 1 Arc User
    edited May 2010
    i have the exact same problem, its strange though, i last logged in on sunday, and everything was fine.
    now when i try to log in a window with weird signs comes up and the launcher shuts down
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • GohRaL - Sanctuary
    GohRaL - Sanctuary Posts: 883 Arc User
    edited May 2010
    hi there...im having the same problem u guys already mentioned



    i start the game launcher and when i click on start button, after a few seconds a window pops up

    the window is the same of the images posted before and is written in some weird foreign language




    i should have all the driver updated (checking atm) and ive never had this kind of issue


    im currently verifing the game too...



    seems this is a common issue that came out the last few days...



    -Acer Aspire T660
    -ATI Radeon X1550
    -Window Xp Pro
    [SIGPIC][/SIGPIC]
    ...i guarantee you, YOUR CHILDREN WILL NOT SEE THE DAY OF YOUR WHITE HAIRS...GOODBYE BLUE SKY (and PW too)


    >RETIRED<
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    Can you post the full screenshot of your display tab? There's more information I need than just the name of the card.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • flyingbb
    flyingbb Posts: 1 Arc User
    edited May 2010
    I have the same problem recently, and I was able to play the game before.
    It most likely caused by directdraw and/or direct3D is not available. I have most graphic driver installed, and the directX still working properly.

    I searched the web and found this link at microsof support:
    http://support.microsoft.com/kb/191660

    I tried ALL the method but #6 because I can't find NetMeeting on my Windows 7 machine. And the problem still the same.

    Looking at the method 6, I finally realized I have used another remote control tool recent to remotely login into my machine (the tool is called Logmein), and think, hmm, will this thing have the same effect to my directX as NetMeeting is? So I gave it a try: remotely logged to my machine again, do some remote control, and then quit the remote control. Then I reboot my machine, hola, the directdraw and direct3D is now fully avalable! Now I can play the game again without any problem.

    So the lession I learned is: some remote access software, like NetMeeting and Logmein, can change your DirectX settings at a very low level, disable your Directdraw and/or Direct3D, and you can not even turn them on using dxdiag tool.
    In my case, the Logmein software disable the Directdraw and Direct3D when I start doing a remote control. It usually re-enable them when you quite remote control. But what did was, I start the remote control, and remotely shutdown my machine, then quite remote control. This leave my Directdraw and Direct3D disabled!


    Hope this can help you guys a bit. b:victory
  • relyt0
    relyt0 Posts: 1 Arc User
    edited May 2010
    my problem is different. whenever i click start it says 'could not launch game' i updated it and verified but it just wont launch
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2010
    Please post the information asked of you. b:victory

    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Euryn - Lost City
    Euryn - Lost City Posts: 3 Arc User
    edited May 2010
    I've got this same problem. I've read some other of these threads and got some suggestions to try, but my biggest problem being that I have no idea what kind of computer this thing is. There's no information on it whatsoever and I know that it was basically a home built computer. So I have no idea what kind of drivers or anything to use. is there any help for me?

    I can't find any model number on it. perhaps if I took it apart, but I'm not real keen on doing that. It is a desktop. This thing is older than i am. (And I'm 20). I just wiped it out and installed Windows XP pro specifically just to play PW on it. Now the best i can do with what you asked is post this screenshot. 8wb028.jpg
  • ChocoMonster - Dreamweaver
    ChocoMonster - Dreamweaver Posts: 30 Arc User
    edited May 2010
    <snip>

    Your graphics card only has 8 MB Memory. Perfect World's minimum is 128 MB of memory, and the recommended minimum is actually 512 MB of Memory for video RAM.

    Perfect World is not suitable to run on your machine at all. Everyone should also avoid AGP video cards, they are not suitable for anything really.
    [SIGPIC][/SIGPIC]
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    Unfortunately, having a computer older than you are is rarely a good idea; in this case, it means that your video card is nowhere near powerful enough to run Perfect World, and the rest of your system probably isn't either. My recommendation would be to get a newer computer.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • Euryn - Lost City
    Euryn - Lost City Posts: 3 Arc User
    edited May 2010
    Well, guys, I gotta tell you. This is the first computer I ever played PW on. I know it has and can play on it. Given, there was horrible horrible lag, but I'm not concerned with that as long as I can get around a little. Now it just doesn't since I formatted it and reinstalled windows. I would get a new computer if it weren't such a big investment simply to have an extra computer just for PW. I have my regular laptop which I play from but I would like to be able to play two separate accounts which is why I want the other. $600 for a new computer is a bit much just for that.
  • howlingsnowcat
    howlingsnowcat Posts: 1
    edited May 2010
    I wasn't having this problem till I upload this patch

    photo.php?pid=30619008&id=1429861887
  • KageZetsumei - Raging Tide
    KageZetsumei - Raging Tide Posts: 11 Arc User
    edited May 2010
    i can load and get in the game but i cant click anything to make it work ( skills, msging, log out,) no monsters or npcs show up.. i cant msg anyone, and when i do close the program through task manager no matter how far i run when i come back im in the same spot.. been told its "lag" but. i doubt it considering the other night i was playing fine.. then the 334 update came in and i cant do anything in game
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