After Clicking Start after picking character it crashes

emoelmo5
emoelmo5 Posts: 0 Arc User
edited May 2010 in Support Desk
ok so i downloaded the whole thing (two hours later...) i had the thing verified and all that stuff...i launched it and made my character then clicked start it loaded a little under half way then crashes and send me to bug report... i sent it in then said cannot connect to server then i clicked ok then it said bug report sent...please i would like to be able to play the game thats taking up 3 Gb of my hard drive... ive tried windowed and full... tried diferent resolutions... triedturning off firewalls and antivirus...b:beg help me please



<edit> I BTW im a tideborn character im going to see if i can get in with other things (elf maybe)
Post edited by emoelmo5 on

Comments

  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited May 2010
    emoelmo5 wrote: »
    cannot connect to server

    Have you tried your connection?

    Your computer is all up to specs?

    All drivers are updated?
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    The solution can be found within our knowledgebase:
    http://support.perfectworld.com/ics/support/default.asp?deptID=15058&task=knowledge&questionID=33
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • emoelmo5
    emoelmo5 Posts: 0 Arc User
    edited May 2010
    Im sorry but none of that worked for my tideborn...
    its the tideborn that are doing it i can go on all the others but the tideborn (even doing those things) which is to bad i like them
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    In that case, I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • emoelmo5
    emoelmo5 Posts: 0 Arc User
    edited May 2010
    I think the model number is DMC thats all i could find... sorry
    My operating system is Windows Xp Home Edition
    Its a dell

    Device
    Name: Intel(R) 82865G Graphics Controller
    Manufacturer: Intel Corperation
    Chip Type: Intel(R) 82865G Graphics Controller
    DAC Type: Internal
    Approx. Total Memory: 96.0 MB
    Current Display Mode: 1024 x 768 (32 Bit) (60Hz)
    Monitor: 1501FP(Analog)

    Drivers
    Main Driver: ialmrnt5.dll
    Version: 6.14.0010.4396 (English)
    Date: 9/20/2005 09:52:38
    WHQL Logo'd: n/a
    Mini VDD: ialmnt5.sys
    VDD: n/a
    DDI Version: 9 (or higher)

    DirectX Features
    DirectDraw Acceleration: Enabled
    Direct3D Acceleration: Enabled
    AGP Texture Acceleration: Not Available

    It cant be my system i play oter games including Wizard 101
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    Unfortunately, I'm afraid it is your system. Specifically your video chipset, which actually falls below the minimum system requirements to play the game.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • onewholearns
    onewholearns Posts: 1 Arc User
    edited May 2010
    I am having this problem too, could you please tell me if my stats make the cut?
    Name: Mobil Intel(R) 965 Express Chipset family
    Manufacturer: Intel Corporation
    Chip Type: Mobile Intel(R) 965 Express Chipset Family
    DAC Type: Internal
    Approx. Total Memory: 358 MB
    Current Display mode: 1280x 800 (32 bit) (60hz)

    also it is a hp
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    Yes, your computer meets the minimum system requirements. Have you tried this solution yet?
    http://support.perfectworld.com/ics/support/default.asp?deptID=15058&task=knowledge&questionID=33
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • ItsMeLouTwo - Sanctuary
    ItsMeLouTwo - Sanctuary Posts: 29 Arc User
    edited May 2010
    And its only started doing this since the 319 patch. Heres the DxDiag vidcard info

    Display Devices
    Card name: NVIDIA GeForce FX 5200
    Manufacturer: NVIDIA
    Chip type: GeForce FX 5200
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1
    Display Memory: 256.0 MB
    Current Mode: 1024 x 768 (32 bit) (75Hz)
    Monitor: SAMTRON 76E/77E
    Monitor Max Res: 1280,1024
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.7519 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 5/16/2008 14:01:00, 6108928 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 5/16/2008 14:01:00, 6557408 bytes
    Device Identifier: {D7B71E3E-4062-11CF-EF7E-0B2000C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0322
    SubSys ID: 0x00000000
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Up until patch 319 I didnt have problems.
    Its a homemade computer with a MSI Mobo (Kt3 Ultra), 1Gb RAM, Creative Audigy 4 sound card (not that it matters I have the sound off) FireWall and Virus Software turned off.
    No matter how far you go, there you are.b:beatup
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2010
    Try turning down your video settings through the launcher and see if that makes a difference.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • EmoLegolass - Lost City
    EmoLegolass - Lost City Posts: 2 Arc User
    edited May 2010
    so unlss i get a better what eer i can never play any tideborn?
  • socklesshermit
    socklesshermit Posts: 2 Arc User
    edited May 2010
    I'm having this same issue since the update last night. I'll login to my account, select a character, and after the loading screen, I am booted out to the desktop. My account works on other desktops in the house.
    System Information
    Time of this report: 5/19/2010, 11:43:34
    Machine name: DANIEL-PC
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: GA-MA785GM-US2H
    BIOS: Award Modular BIOS v6.00PG
    Processor: AMD Phenom(tm) II X2 545 Processor (2 CPUs), ~3.0GHz
    Memory: 6144MB RAM
    Available OS Memory: 5630MB RAM
    Page File: 2647MB used, 19872MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    I've followed the troubleshoot page linked to earlier in this thread with no luck. The 'W' trick didn't work, and I didn't expect it to, considering I can log in on another computer. Changing resolutions, and whether or not I'm running windowed or standard, didn't help one lick. Nor did toggling off all the settings on the left.

    As a side note, this patch really bites, according to my brother-in-law. There's a lot of text that got UNtranslated.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2010
    Try posting more of your dxdiag down past the Sound Devices pretty please.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • socklesshermit
    socklesshermit Posts: 2 Arc User
    edited May 2010
    Thanks for the help; all it took was Verifying.
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