instalation problem

patronxrage
patronxrage Posts: 5 Arc User
edited May 2010 in Support Desk
alright i did direct download that was fine it put the down loader client on my computer i click on that it does that part or=f the download and creates the install exe icon among others in my pwi folder now when i click on that install icon it does nothing it shows the little hour glass on my cursor for a second but still does nothing this has happened on all 3 times i tried downloading it what is wrong
Post edited by patronxrage on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2010
    It might be Windows, Windows Firewall, Admin, UAC or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You may need to temporarily disable your antivirus or firewall long enough to get into the game, and then turn it back on.

    Please Search our Knowledge Base for the terms mentioned above.

    If you still need additional help, please tell us what you tried and what errors you got.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • patronxrage
    patronxrage Posts: 5 Arc User
    edited May 2010
    ok i will try it although we dont have anti virus we have fire wall
    dang it i forgot after it did not work i uninstalled it so now i get to start over joy
  • patronxrage
    patronxrage Posts: 5 Arc User
    edited May 2010
    well i tried redownloading ive tried turning off fire wall but still the install exe does nothing i am getting really frusturated ive spent the last 2-3 downloading a game that sofar does not work
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • patronxrage
    patronxrage Posts: 5 Arc User
    edited May 2010 
    Time of this report: 5/6/2010, 16:40:07
       Machine name: ACER-20D14ADED3
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
           Language: English (Regional Setting: English)
System Manufacturer: Acer
       System Model: Aspire SA80
               BIOS: Phoenix - AwardBIOS v6.00PG
          Processor: Intel(R) Celeron(R) CPU 2.80GHz
             Memory: 1024MB RAM
          Page File: 353MB used, 3074MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: RADEON 9250
     Manufacturer: ATI Technologies Inc.
        Chip type: RADEON 9250 AGP (0x5960)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5960&SUBSYS_004C1043&REV_01
   Display Memory: 128.0 MB
     Current Mode: 1280 x 768 (32 bit) (75Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6614 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 5/3/2006 11:51:00, 258048 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 5/3/2006 11:50:42, 1540608 bytes
Device Identifier: {D7B71EE2-1A20-11CF-256A-4620A0C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5960
        SubSys ID: 0x004C1043
      Revision ID: 0x0001
      Revision ID: 0x0001
      Video Accel: ModeMPEG2_C ModeMPEG2_D 
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBLineReplicate 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek AC97 Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_0C4C105B&REV_A0
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5630 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 3/18/2005 00:48:00, 626977 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
 Static/Strm HW 3D Bufs: 33, 32
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Modem #2 Line Playback (emulated)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: 
        Manufacturer ID: 1
             Product ID: 81
                   Type: Emulated
            Driver Name: 
         Driver Version: 
      Driver Attributes: 
            WHQL Logo'd: 
          Date and Size: 
            Other Files: 
        Driver Provider: 
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek AC97 Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5630 (English)
      Driver Attributes: Final Retail
          Date and Size: 3/18/2005 00:48:00, 626977 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

            Description: Modem #2 Line Record (emulated)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: 
         Driver Version: 
      Driver Attributes: 
          Date and Size: 
              Cap Flags: 0x20
           Format Flags: 0x0

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Microsoft Wireless Optical Desktop
  • Fgaetgwet - Dreamweaver
    Fgaetgwet - Dreamweaver Posts: 27 Arc User
    edited May 2010
    bump plz help
  • Fgaetgwet - Dreamweaver
    Fgaetgwet - Dreamweaver Posts: 27 Arc User
    edited May 2010
    sorry for secend bump i just need ancer if you need any more info i will be glad to provide
  • Fgaetgwet - Dreamweaver
    Fgaetgwet - Dreamweaver Posts: 27 Arc User
    edited May 2010
    bump plz i relay need help
  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited May 2010
    1: you need to be patient
    2: have you tried updating Direct X?
    3: What else have you tried?
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
  • Fgaetgwet - Dreamweaver
    Fgaetgwet - Dreamweaver Posts: 27 Arc User
    edited May 2010
    i have tried turning on and off fire wall
    updateing directx
    and everything else on the instalation and patching problems
  • rikku2009
    rikku2009 Posts: 4
    edited May 2010
    did u get help ? did u get it fix ? asking because im having the same probs
  • Fgaetgwet - Dreamweaver
    Fgaetgwet - Dreamweaver Posts: 27 Arc User
    edited May 2010
    no rikku i have not i am going to give it one more try and then i will try useing my friends computer to download it onto my flash drive
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