Unable to connect to server

Tamarlyn - Sanctuary
Tamarlyn - Sanctuary Posts: 10 Arc User
edited May 2010 in Support Desk
This is the response I get when trying to log into Sanctuary server. This has happened in the past but has always been resolved with a few minutes wait and retry. This time it has happened over the course of a number of hours.

I have downloaded the most recent patch, tried rebooting my computer and checked for recent changes made with AVG, Spybot and Malware...none related to Perfect World.

Any further suggestions or thoughts?

Submitted a ticket as well but email address is old and I no longer have access to it.
Post edited by Tamarlyn - Sanctuary on

Comments

  • Aloque - Sanctuary
    Aloque - Sanctuary Posts: 30 Arc User
    edited May 2010
    Well my thought is that we are royally screwed b:sad

    Unless Eatwithspoons saves us b:thanks
  • ruben900
    ruben900 Posts: 1 Arc User
    edited May 2010
    I've got it to on Raging Tide serverb:angry
  • Myai - Heavens Tear
    Myai - Heavens Tear Posts: 163 Arc User
    edited May 2010
    I have the same problem with Heaven's Tear, and then when I look at the list of servers (where it also says connection and speed) it says that all are zeroed... I was actually disconnected from the server while I was playing even though my connection with the router is just fine and I've been trying to log in since last night and still no luck. =/
    b:sad
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2010
    There could be intermittent internet service or throttling occurring regionally between your computer and our servers. Please power down (unplug from electricity after shutting down your PC) & restart your PC and networking gear, then try again later.

    You can check out what could be going on in the world with Internet connections here: http://www.akamai.com/html/technology/dataviz1.html
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Myai - Heavens Tear
    Myai - Heavens Tear Posts: 163 Arc User
    edited May 2010
    darthpanda16 wrote: »
    There could be intermittent internet service or throttling occurring regionally between your computer and our servers. Please power down (unplug from electricity after shutting down your PC) & restart your PC and networking gear, then try again later.

    You can check out what could be going on in the world with Internet connections here: http://www.akamai.com/html/technology/dataviz1.html

    I had already restarted my computer a couple of times before posting, and I just did it again, including restarting the networking gear... still no luck. =/
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