why am i getting symbols at launcher?

iliketofu
iliketofu Posts: 1 Arc User
edited April 2010 in Support Desk
when i start my launcher, and the start button is enabled to be clicked, and i click start, i get this weird symbol type message, and it does not start pwi, the version that i have right now is 316, and i've ran verifications several times, i've seen an old thread about the same issue, but it didn't help me at all. here are the system specs
Operating System: Windows Vista
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1525
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A16
Processor: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz (2 CPUs), ~1.8GHz
Memory: 3062MB RAM
Page File: 964MB used, 5341MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
Post edited by iliketofu on

Comments

  • Aadi - Lost City
    Aadi - Lost City Posts: 4,449 Arc User
    edited April 2010
    The two things that I've heard worked for this is to:

    1. Install the language packs required

    2. Make sure all your drivers are updated. When I had this problem, I updated my drivers, re-verified, and then the game worked again.
    [SIGPIC][/SIGPIC]
    "aadi is a forum ninja, always there, skirting thru the shadows... striking with quick posts while you are distracted by your own" -Alexeno(kin)
    "We talk about you because you're fab. b:cute" -Chillum
    "You live for forums. Like seriously."
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited April 2010
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited April 2010
    Check the grapicscard-driver, that its not some original Windows driver, but its the driver from the producer of youre graphic-card.. that helped me ;)
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
  • Fireheartess - Dreamweaver
    Fireheartess - Dreamweaver Posts: 4 Arc User
    edited April 2010
    That happened to me as well! I still havent figured it out, i have Vista. I hope i can play b:cry
    Fireheart <3<3<3<3
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited April 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Devilmages - Sanctuary
    Devilmages - Sanctuary Posts: 195 Arc User
    edited April 2010
    i got the exact same prob where can i update my driver ive alredy got the new driver x and the thing pops up with chinese launge and my resoultuion is to low for the window or something :/
    i like pie
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited April 2010
    To update a graphics driver automaticly, do the following:
    - Right click "Computer" and choose "Manage".
    - On the left menu, choose "Device Manager"
    - Expand the "Display adapters"
    [Here youll find the graphics-card device. If this dont got the name of youre graphic-card, that might be youre problem]
    - Right click the device, and choose "Update driver software" or "Update driver"
    - Choose "Search automatically for updated driver software.

    If the update doesn't fint youre graphics-driver, visit the homepage for the computer producer (For example Acer, Dell, HP), and download the driver software for youre graphic-card there.

    Hope this helps :)
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
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