I Keep Getting Kicked Off Because Of Bug Report

cutiepie44
cutiepie44 Posts: 2 Arc User
edited April 2010 in Support Desk
HELLO ,

I;ve been trying to log into game everytime i go on with my chars i get booted from game with a bug report,and only from my computer my wifes when i log on is fine , just with mine i do .I uninstalled game and then redownloaded it again and still have same problem,,so how do i fix this problem
Post edited by cutiepie44 on

Comments

  • Buffbuff - Heavens Tear
    Buffbuff - Heavens Tear Posts: 1 Arc User
    edited April 2010
    I also have had this in the past.. I was flying max height to Vol XXX for WQ.. the solution that worked for me was to move to a different space using my wifes PC and then I could log in on my PC..

    So town portal or fly to your destination and then relog on your PC.. Maybe it will work for you also.. GL
  • Redrallyx - Dreamweaver
    Redrallyx - Dreamweaver Posts: 3 Arc User
    edited April 2010
    If this is happening for all you toons then I don't know. Otherwise try to reduce the 'distance' setting in the startup screen or in your alt's game settings: press U, click System and set Distance to a lower setting.
    That at least solved my WQ flying crashes near Tusk Town.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited April 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (our our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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