login problems

Angryfist - Raging Tide
Angryfist - Raging Tide Posts: 10 Arc User
edited April 2010 in Support Desk
i cant seem to login for some reason i click the start button but it says game couldnt launch i have no idea what is going on i have the right Version down loaded 299 but still will not Launch can you help me out Please?
Post edited by Angryfist - Raging Tide on

Comments

  • Angryfist - Raging Tide
    Angryfist - Raging Tide Posts: 10 Arc User
    edited March 2010
    still havent recieved a reply to my question i am still having login problems have the right client and it still says couldnt launch game please reply
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2010
    Have you tried using the Verify button on the launcher?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Choze - Dreamweaver
    Choze - Dreamweaver Posts: 101 Arc User
    edited March 2010
    Ok, I tried posting this response once before, but the thread has apparently been split due to someone else having same problems....? Anyway :

    Couple thoughts: Make sure you have a working set of DirectX drivers, try disabling any anti-spyware or anti-virus programs you may be running, and try disabling any firewalls you may have turned on.

    This game doesn't have any massive requirements hardware wise, but others programs have been known to interfere from time to time.
  • kaeika
    kaeika Posts: 0 Arc User
    edited March 2010
    Surtr wrote: »
    Have you tried using the Verify button on the launcher?
    I'm having the same problem too....and I tried the Verify button, but it's not working.
  • Angryfist - Raging Tide
    Angryfist - Raging Tide Posts: 10 Arc User
    edited March 2010
    ok this is getting stupid i tried Verifying like gm asked it doesnt do a dame thing it was a complete waste of time.....
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited March 2010
    Hi!
    I had a similar problem with my Client.
    All files were Veryfied, but When I click "Start", the game crashes and I get a wierd errorcode, that cant be read.
    ErrorPWI.PNG

    The reason for my problem, were that Windows had installed a bad graphics-driver.

    I reinstalled the graphicsdriver manually through Device Manager, and then all things sorted out :)
    I recomend that you try the same.. Download the graphics-driver from youre hard-ware provider, and install it manually..
    This solution have worked on other computers, with similar problem.
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
  • XMoonGraceX - Sanctuary
    XMoonGraceX - Sanctuary Posts: 1 Arc User
    edited March 2010
    Maybe it was just that I needed to restart my computer ._. last night it wouldn't even update, and right now it's updating.... I'll post again if it still screws up. It could have been my instant messenger intefering too, because I don't have it on right now and did last night
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    @Arnrist

    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (our our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Angryfist - Raging Tide
    Angryfist - Raging Tide Posts: 10 Arc User
    edited March 2010
    this has happened one other time to me before they only way i got it to work again was to redownload it and that takes up alot of time my computer meets all specs that isnt the problem it is something that is stoping my login this is just giving me a headache it just keeps telling me the game will not launch and it have the right client so i dont know what else could be stopping me from entering game and dont say did you try Verifying it doesnt work......
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    We won't know if it is or isn't your computer until you give us your system info b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Veshx - Archosaur
    Veshx - Archosaur Posts: 8 Arc User
    edited March 2010
    Arnrist - Heavens Tear wrote: »
    Hi!
    I had a similar problem with my Client.
    All files were Veryfied, but When I click "Start", the game crashes and I get a wierd errorcode, that cant be read.
    ErrorPWI.PNG

    The reason for my problem, were that Windows had installed a bad graphics-driver.

    I reinstalled the graphicsdriver manually through Device Manager, and then all things sorted out :)
    I recomend that you try the same.. Download the graphics-driver from youre hard-ware provider, and install it manually..
    This solution have worked on other computers, with similar problem.


    I have had that problem with many other games, I always solved it by checking my "Hardware Acceleration" and making sure it was turned all the way down.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    @Veshx

    Please see my earlier post, follow the directions and post the requested info!

    That error message indicates a video driver or hardware issue.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Veshx - Archosaur
    Veshx - Archosaur Posts: 8 Arc User
    edited March 2010
    darthpanda16 wrote: »
    @Veshx

    Please see my earlier post, follow the directions and post the requested info!

    That error message indicates a video driver or hardware issue.

    No I am saying that I have HAD that problem in the past, and I have always solved it by what I mentioned.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    Usually you would want hardware acceleration, otherwise you can get a bunch of other hardware errors or glitches.

    Let us see your video chipset info so we can try and offer some advice on your system! b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited April 2010
    darthpanda16 wrote: »
    @Arnrist

    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (our our super cool and helpful community might beat us to answering things for you).

    Hi!
    I dont got the problem anymore.. had it on a Win7 x32bit, Nvidia GF9500 GS 513mb.
    Just posted the note, because I see multiple ppl have exactly the same error-cause :)
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
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