The Definitive "Can't Patch"/"Update server connection failed" thread.
corence
Posts: 8 Arc User
The Problem: I've just downloaded the new client (296) and I need to patch up to 299. Install goes flawlessly, all files are verified (twice) and then when I try and start the game, nothing will download. It acts like it is trying to download, but every few minutes it tells me that it failed and asks if I would like to retry. Sounds pretty familiar. So I hop on these boards and spend the next several hours looking for fixes which all of which are listed below.
1. "Do the manual patch" - Client responds "Update server connection failed". Why do I need to connect to the update server if i'm patching manually?
2. "It's your firewall" - Disabled all firewalls virus protection spyware etc. no benefit.
3. "You need to: Disable UAC, Have admin priv. run as admin" - Set the folder as allowing full control, I am admin, selected run as admin, selected "run in compatibility mode win xp sp2" none of which worked.
4. "Sounds like a router/network problem!" - Downloaded/installed/ran on my girlfriends laptop. No problems (Used crossover-games to install on her Macpro OSX)
5. "Verify your files" - Aside from verifying prior to install and after install (which both had 0 problems) verifying from the patch window results in the "Update server connection failed" error.
6. "You need the chinese language pack" - I have both the simplified and traditional chinese language packs installed.
7. "You need a clean install" - Tried it 4 times with 2 different clients. One from the torrent, the other from the direct download.
8. "Restart your computer" - Yeah.... didn't help.
9. "Just let the patcher run forever and eventually it will connect" - After it ran for 9 hours, no progress had been made.
10. "Post everything you have done on the tech forum and pray that someone will help you!" - That's where I am now.
I'm running window's vista ultimate with full updates. I played perfect world on this machine prior to installing vista (back when I had XP) and never encountered any issues, so i'm certain it isn't a hardware thing. I also am using a DSL connection, so it's not a "your connection is too slow!" thing. Right now I'm at a total loss as to how to get this to work without someone posting the updated files for direct download.
1. "Do the manual patch" - Client responds "Update server connection failed". Why do I need to connect to the update server if i'm patching manually?
2. "It's your firewall" - Disabled all firewalls virus protection spyware etc. no benefit.
3. "You need to: Disable UAC, Have admin priv. run as admin" - Set the folder as allowing full control, I am admin, selected run as admin, selected "run in compatibility mode win xp sp2" none of which worked.
4. "Sounds like a router/network problem!" - Downloaded/installed/ran on my girlfriends laptop. No problems (Used crossover-games to install on her Macpro OSX)
5. "Verify your files" - Aside from verifying prior to install and after install (which both had 0 problems) verifying from the patch window results in the "Update server connection failed" error.
6. "You need the chinese language pack" - I have both the simplified and traditional chinese language packs installed.
7. "You need a clean install" - Tried it 4 times with 2 different clients. One from the torrent, the other from the direct download.
8. "Restart your computer" - Yeah.... didn't help.
9. "Just let the patcher run forever and eventually it will connect" - After it ran for 9 hours, no progress had been made.
10. "Post everything you have done on the tech forum and pray that someone will help you!" - That's where I am now.
I'm running window's vista ultimate with full updates. I played perfect world on this machine prior to installing vista (back when I had XP) and never encountered any issues, so i'm certain it isn't a hardware thing. I also am using a DSL connection, so it's not a "your connection is too slow!" thing. Right now I'm at a total loss as to how to get this to work without someone posting the updated files for direct download.
Post edited by corence on
0
Comments
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It'll be helpful to us if you tell us some of your computer's information.
1) What is the make and model number of your computer?
2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.
3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.
4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.
If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.
We'll take a look at it, and offer our advice (our our super cool and helpful community might beat us to answering things for you).Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
1. Toshiba Satellite A105 S4384
2. 32bit Vista OS
3. System Information
Time of this report: 3/31/2010, 17:33:52
Machine name: BOND
Operating System: Windows Vista Ultimate (6.0, Build 6000) (6000.vista_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A105
BIOS: BIOS Version 6.00
Processor: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz (2 CPUs), ~1.7GHz
Memory: 2550MB RAM
Page File: 1624MB used, 3675MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file povrtdev.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: Mobile Intel(R) 945 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 950
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_27A2&SUBSYS_FF101179&REV_03
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1504 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 6/18/2008 14:38:24, 3305472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-64E2-11CF-2977-1ADFA2C2CA35}
Vendor ID: 0x8086
Device ID: 0x27A2
SubSys ID: 0xFF101179
Revision ID: 0x0003
Revision ID: 0x0003
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0861&SUBSYS_11791205&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/2/2006 02:36:49, 235520 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (PlayOn Virtual Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: *povadsimple
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: povrtdev.sys
Driver Version: 5.02.3669.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 10/14/2009 10:59:38, 22696 bytes
Other Files:
Driver Provider: MediaMall Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (PlayOn Virtual Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: povrtdev.sys
Driver Version: 5.02.3669.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/14/2009 10:59:38, 22696 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: Line In (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
Date and Size: 11/2/2006 02:36:49, 235520 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Microphone (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
Date and Size: 11/2/2006 02:36:49, 235520 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: MIDI (PlayOn Virtual Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: povrtdev.sys
Driver Version: 5.02.3669.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/14/2009 10:59:38, 22696 bytes
Cap Flags: 0x0
Format Flags: 0x0
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27C9
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/30/2007 20:20:20, 192000 bytes
| Driver: usbd.sys, 8/30/2007 20:19:55, 5888 bytes
Gameport Devices
PS/2 Devices
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 12/5/2007 21:18:29, 54784 bytes
| Driver: kbdclass.sys, 12/5/2007 23:22:14, 35384 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1902
| Upper Filters: SynTP
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/2/2006 04:50:28, 50792 bytes
| Driver: sermouse.sys, 12/5/2007 21:18:26, 19968 bytes
| Driver: mouclass.sys, 12/5/2007 23:22:13, 34360 bytes
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 25.2 GB
Total Space: 305.2 GB
File System: NTFS
Model: ST9320421AS ATA Device
Drive:
Model: MAT****A DVD-RAM UJ-841S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6000.16386 (English), 11/2/2006 03:51:44, 67072 bytes
Drive: E:
Model: LADKBUJ T2NW9YJOXY SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6000.16386 (English), 11/2/2006 03:51:44, 67072 bytes
System Devices
Name: Intel(R) PRO/Wireless 3945ABG Network Connection
Device ID: PCI\VEN_8086&DEV_4222&SUBSYS_10408086&REV_02\4&244DF351&0&00E2
Driver: n/a
Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_FF101179&REV_02\3&33FD14CA&0&FB
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_FF101179&REV_02\3&33FD14CA&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6000.16386 (English), 5/3/2007 19:31:44, 53760 bytes
Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D4
Device ID: PCI\VEN_8086&DEV_27D4&SUBSYS_FF101179&REV_02\3&33FD14CA&0&E2
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 04:50:57, 140392 bytes
Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2
Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_FF101179&REV_02\3&33FD14CA&0&E1
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 04:50:57, 140392 bytes
Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_FF101179&REV_02\3&33FD14CA&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 04:50:57, 140392 bytes0 -
Check Toshiba's support website for the latest network, audio, and video drivers for you system. You will need your full model number when searching.
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp
What web browser are you downloading with?
Have you tried using utorrent to download the game with our bitorrent link?
http://pwi.perfectworld.com/downloadDo you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
I downloaded the client from both the torrent and the direct download. Neither worked.
I have the most up to date drivers, and I use google chrome as my browser.
This might be more helpful than my specs.
0 Failed to transfer file from %s to %s
1 Failed to copy file from %s to %s
2 Network error:
3 URL error
4 Server address error
5 Overwrite file
6 Unable to create new file
7 Request rejected
8 Network connection error
9 Unknown error
10 Unknown error 2
11 Error refreshing file list
12 Error updating file list
13 Verifying files...
14 Verified files=
15 File verification failed!
16 Downloading files...
17 Download files=
18 Failed to extract files
19 Begin copying files
20 Copying files...
21 Copy files=
22 Downloading listed files...
23 Updating listed files...
24 Connecting to server...
25 Patch Version mismatch
26 Update server connection failed
27 Wrong patch server
28 Begin verification...
29 Verification interrupted
30 Verification completed
31 Skip existing files=
32 Continue file transfer=
33 Download file=
34 Updating files...
35 Deleting files...
36 Delete files=
37 Connecting to server...
38 Version update error
39 Initializing version verification
40 Update interrupted
41 Update completed
42
43 Preparing to update process...
44 Unable to close update process
45 Update interrupted
46 Update program running, upgrade failed!
48 Perfect World new patch
49 Can't close patcher, update interrupted
50 Low disk space
52 Low disk space
53 Continuing the update may result in error
54 Verifying may result in error
55 Continue?
56 Yes
57 No
58 Update interrupted
59 Verification interrupted
60 Game version was updated
61 Restart version verification
62 File download error
63 Retry?
64 Try again
65 Stop update
66 Auto retry in %d seconds
67 This may take a long time.
68 Proceed with verification?
69 Verification terminated
70 Verifying game version...
71 Please try other update server
72
73 Please click Verify
74 Unable to update
75 Update setup
76 Version verification interrupt
77 Game version: %d
78 File error
79 Restarting download...
80 Previous update interrupted.
81 Attempt to continue old update?
82 Continue
83 Restart
84 Start update
85 Closing the launcher...
86 Unable to close the launcher
87 Reading the new patch...
88 Read new patch:
89 There is a new version available.
90 Would you like to update?
91
92 Later
93 Verify
94 Would you like to verify your files?
95 File folder corrupted
96 Please select version verification
97
98 Version: unknown
99 Version error
100 Client out of date
101 Preparing to update
102 Client update needed
103 Please select method
104 Automatic
105 Cancel
106 Please visit our official website
107 Download new patch to proceed
108 Game update cancelled
109 Game update terminated
110 Checking patch file contents...
111 Patch checking completed
112 Sorting patch files...
113 Please wait...
114 Sorting complete
115 Insufficient disk space
116 File sorting failed
117 Click Start to launch game
118 Client running
119 Unable to proceed with update
120 Could not launch game0 -
Try Firefox or IE8 with the latest version of Flash and Javascript enabled.
Also try using uTorrent to download the game with.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
I already downloaded it via torrent. It downloaded fine and installed fine, the issue is that I can't connect with the update server for some reason. I did direct download too which went just fine and installed fine, verfied all my files fine all "OK!". The issue arises when I can't connect to the update server and when I try to manually patch, it tells me that I need to connect to the update server anyway, even though I have the 296-299 patch sitting in my downloads folder. Is there anywhere I can download the files which were patched with the last version and then just friggin paste em' into their respective PWI folders?0
-
It might be Windows, Admin, UAC or antivirus settings that you will need to change so that they aren't blocking the game.
Please Search our Knowledge Base for the terms mentioned above.
If you still need additional help, please tell us what you tried and what errors you got.
Thanks!Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
lol check my op for everything that I have tried. I already tried the UAC disable as well. I disabled it the way it was described within your stickied post. The game is even installed in an unregulated (My games) folder so even if the UAC WAS enabled (which it isn't) it shouldn't prevent any kind of changes to that folder. I am also an Admin and running the patcher as an admin (rightclick --> run as admin)
Edit: Virus protection (avast) is disabled entirely, windows firewall is disabled entirely, UAC is disabled entirely.
I can launch the elemental client (elemental.exe) but once it launches, I can't connect to any of the servers.0 -
There is something we are both missing somehow.
Did you update your drivers? Are you positive there isn't any newer drivers other then 2008 video drivers and 2006 audio drivers?
Update the motherboard and network drivers?
Review the networking info in our FAQ or Knowledge Base to see if any of those links helps you figure this out.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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Here is my traceroute if that helps.
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Corey>tracert pwieast2.perfectworld.com
Tracing route to pwieast2.perfectworld.com [74.201.183.26]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 10.0.0.1
2 2 ms 2 ms 2 ms dslrouter.westell.com []
3 25 ms 25 ms 24 ms L100.DLLSTX-DSL-01.verizon-gni.net []
4 24 ms 24 ms 23 ms P1-0.DLLSTX-LCR-01.verizon-gni.net [
]
5 25 ms 25 ms 24 ms so-5-0-0-0.DFW01-BB-RTR1.verizon-gni.net []
6 26 ms 26 ms 26 ms 0.ge-2-3-0.XL3.DFW7.ALTER.NET [152.63.1.18]
7 43 ms 26 ms 26 ms 0.xe-10-0-0.BR1.DFW13.ALTER.NET [152.63.97.77]
8 33 ms 27 ms 25 ms 206.111.5.201.ptr.us.xo.net [206.111.5.201]
9 52 ms 53 ms 52 ms vb2001.rar3.chicago-il.us.xo.net [207.88.13.130]
10 68 ms 68 ms 77 ms vb24.rar3.washington-dc.us.xo.net [207.88.12.34]
11 268 ms 243 ms 229 ms p2.cvr3.nyc-ny.us.xo.net [207.88.14.134]
12 73 ms 72 ms 73 ms 207.88.182.82.ptr.us.xo.net [207.88.182.82]
13 75 ms 74 ms 74 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]
14 * * * Request timed out.
Yeah my drivers are the most recent. Even if they weren't, i'm not sure how an outdated audio or video driver would prevent me from connecting with the update server. If it helps at all, I can play other MMO's like
and
with no problems.0 -
Audio and video drivers can help in multiple areas relieving your CPU and system resources from having to work as hard if there are errors. Especially since so many functions are integrated onto the same motherboard or IC.
The only hiccup I see is the
11 268 ms 243 ms 229 ms p2.cvr3.nyc-ny.us.xo.net [207.88.14.134]
Which shows it as being owned by XO Communications in VA. Maybe a weak link?
Try doing more tests with http://ping.eu/
Try connecting to one of our other servers and see how it works out for you.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
what server should I try and connect to?0
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I'm going to try and install virtual PC to run XP inside of vista. Maybe pwi just hates vista?When I had XP I didn't have these problems.0
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hey im having the same problem. but the only differance is i dont no wat any of you are talking about.... im just 15. um i played it untill like the begining of the school year then took a break. now i want to start again but i cant update just like corrence, any suggestions?0
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i also have the same prob,it used to work fully and i haven't played for a week because of vacation and when i come back it says cannot connect to update server.i tried manual patch and no luck even when it's version is up to date... and i kno my internet is working... plz help meb:cryb:shockedb:surrenderb:sadJibabalo - Lost City wrote: »hey im having the same problem. but the only differance is i dont no wat any of you are talking about.... im just 15. um i played it untill like the begining of the school year then took a break. now i want to start again but i cant update just like corrence, any suggestions?0
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