System Error Bug Only can log in for 2 mins

Zanken - Lost City
Zanken - Lost City Posts: 8 Arc User
edited March 2010 in Support Desk
Having problems with the game, installed it fine but when i log into my character i walk around in archosaur for bout 2 minutes and then it quits out and comes up with a screen that says to report bug which continues to happen, have reinstalled game many times, and also tried veriyfying and updating the drivers. But nothing seems to work I am using Vista and have tried following the stickys in the tech support section that involve vista etc turning off user control, installing game not by default settings, running the game as an administrator, updating direct x, so i am not sure if its a problem with vista or not ............ Any Ideas?
Post edited by Zanken - Lost City on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2010
    Try reinstalling your audio drivers.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Zanken - Lost City
    Zanken - Lost City Posts: 8 Arc User
    edited March 2010
    tried reinstalling didnt work, also updated it but same result
  • Zanken - Lost City
    Zanken - Lost City Posts: 8 Arc User
    edited March 2010
    Zanken - Lost City wrote: »
    tried reinstalling didnt work, also updated it but same result

    Reinstalling the audio drivers did not work, i updated them also. this computer is new, and ive looked into the dxdiag and it says there is no sound card detected could this be the reason????
  • bibinex
    bibinex Posts: 1 Arc User
    edited March 2010
    Greetings,
    coming back to PW from a long time and I'm fiding myself with this very same problem. Reinstalled everything, updated drivers, put everything on the lowest quality and doesn't seem to fix it. Any other suggestion?

    [System Summary]

    Item Value
    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer INTELR
    System Model AWRDACPI
    System Type x64-based PC
    Processor Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz, 2135 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 30/08/2006
    SMBIOS Version 2.2
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    Installed Physical Memory (RAM) Not Available
    Total Physical Memory 4,00 GB
    Available Physical Memory 2,77 GB
    Total Virtual Memory 4,00 GB
    Available Virtual Memory 2,69 GB
    NVIDIA GeForce 9600 GT Driver version 197.13
  • princess121677
    princess121677 Posts: 24 Arc User
    edited March 2010
    I am back I have the same problem tech support tried to help me I can only stay logged in for 0-5 min the I get a bug report saying this:
    A3D.Log 1.12 k
    AF.log 1.00 k
    AM.log 0.13k
    bbs.log 0.21 k
    EC.log 0.37 k
    ec_build2305.dmp 1900.57 k
    FWEditor.log 0.13 k
    lmm.log 0.13 k
    s2ccmd.log 0.08 k
    Tasks.log 0.93 k
    systemsettings.ini 0.38 k
    sysinfo.ini 0.14 k

    Liike the other person it don't show I have a audio device but, I do I will post pics Can someone place help? this is the 6th day b:cry

    logpart2.jpg

    Log1.jpg
    I think I will post a video of what happends. I'll update when I do.
    Games I play:
    PWI
    BOI (Beta Tester)
    ESO
    JD
    Looking Foward to:
    Forsaken World
    Heroes of Three Kingdoms
    I need a sig made hehe b:chuckle
  • Zanken - Lost City
    Zanken - Lost City Posts: 8 Arc User
    edited March 2010
    Thats the same message that shows up with me, same log codes aswell
  • princess121677
    princess121677 Posts: 24 Arc User
    edited March 2010
    I dunno what to do I tried to update the driver, Bio's, you name it :( I hope someone can figure out what our problem is I miss being able to play.

    Oh yea what kinda card do you have? Geforce?
    Games I play:
    PWI
    BOI (Beta Tester)
    ESO
    JD
    Looking Foward to:
    Forsaken World
    Heroes of Three Kingdoms
    I need a sig made hehe b:chuckle
  • warpath1076
    warpath1076 Posts: 33 Arc User
    edited March 2010
    Hey this is Princess121677's husband I am posting the youtube videos that shows whats going
    on with the game as well as her video/sound drivers


    part 1

    http://www.youtube.com/watch?v=_wPmEvO-7Mc



    part 2

    http://www.youtube.com/watch?v=lVT3xucYzhw


    she was talking but we didn't realize the mic wasn't recording so I had to add text
  • Zanken - Lost City
    Zanken - Lost City Posts: 8 Arc User
    edited March 2010
    Intel GMA 3100, im glad, at least some else has the same problem so there could be a possible solution ......
  • ALL_KILL - Lost City
    ALL_KILL - Lost City Posts: 11 Arc User
    edited March 2010
    b:cryb:cryb:cry

    I have this problem too.
    but... I triend create new cahr in another servers and I got this problem only in Lost City server pls help b:surrender
  • Helewing - Sanctuary
    Helewing - Sanctuary Posts: 1 Arc User
    edited March 2010
    I re-downloaded the client, this time by BitTorrent and re-installed everything. It's now up and running! Hope this works for someone else.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    With driver and hardware issues, save you some time!

    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing

    Please read and follow the directions here by including your system info for us when you send in your ticket: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Zanken - Lost City
    Zanken - Lost City Posts: 8 Arc User
    edited March 2010
    got everything neccesary ready as told, but the email for the ticket system is not working?? and the link is down it seems? is there any other way to do this?
  • princess121677
    princess121677 Posts: 24 Arc User
    edited March 2010
    My problem was fixed it was my speakers I didn't have them hooked up. Make sure your speakers are hooked up and I hope that helps. ^^
    Games I play:
    PWI
    BOI (Beta Tester)
    ESO
    JD
    Looking Foward to:
    Forsaken World
    Heroes of Three Kingdoms
    I need a sig made hehe b:chuckle
  • Zanken - Lost City
    Zanken - Lost City Posts: 8 Arc User
    edited March 2010
    hahah cant believe it was something so simple xD yea i didnt have my speakers in
    thx a lot i owe you one :)

    if you do decide to come over to lostcity ill help you out
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