Notice: Ticketing System Temporarily down Monday!

frankieraye
frankieraye Posts: 250 Arc User
edited March 2010 in General Discussion
Original post here: http://www.perfectworld.com/blog/?p=18471


Greetings kind, gentle people of Earth!

We wish to inform you that Perfect World Entertainment's Customer Support email system will be taken offline (for maintenance and upgrades) for a period of approximately 6 hours on Monday, March 23 from 7:00 a.m. - 1 p.m. Pacific Time.

Local server times for this offline period is as follows:

West Coast US Servers: 7:00 a.m. - 1 p.m. Monday, March 22

East Coast US Servers: 10:00 a.m. - 4 p.m. Monday, March 22



Tickets and emails submitted during this time frame will likely not be received into our network so kindly refrain from submitting your inquiries during that time.

Upon resumption of our Customer Support services you will notice various enhancements and feature upgrades to our Customer Service Support Page - enjoy!
PWI Wiki | Dragon Points | GM Support | Private Message
Post edited by frankieraye on

Comments

  • MagicHamsta - Lost City
    MagicHamsta - Lost City Posts: 10,466 Arc User
    edited March 2010
    must....resist....urge...to....submit a ticket.
    Dx
    darthpanda16: Firefox crashed on me. Aryannamage: I don't think I am a GM that would be new.
    Hawk:Do this. closing thread
    frankieraye: I'll see if we can replace the woman with a stick figure and the tiger fangs with marshmallows.//Issues like these need to get escalated quickly to minimize the damage.
    Kantorek: Yeah.. you should try it. It's awesome.
    Sihndra: Nope- not currently possible under any circumstances. Sorry.
    LokisDottir: I mean...not haunting the forums, nope nope..
    Konariraiden: You don't know what you are up against. You will lose.
    Waiting for...Hamster Packs!
    58% chance to get tokens
    41% chance to get an all class pet hamster....but they has already been freed by the magic hamster.
    1% chance to get ban hamstered with the message "Hamsters United!"
    [SIGPIC][/SIGPIC]
  • Aadi - Lost City
    Aadi - Lost City Posts: 4,449 Arc User
    edited March 2010
    MagicHamsta - Lost City wrote: »
    must....resist....urge...to....submit a ticket.
    Dx

    Submit a ticket about the ticket system being down!
    [SIGPIC][/SIGPIC]
    "aadi is a forum ninja, always there, skirting thru the shadows... striking with quick posts while you are distracted by your own" -Alexeno(kin)
    "We talk about you because you're fab. b:cute" -Chillum
    "You live for forums. Like seriously."
  • Alliptica - Raging Tide
    Alliptica - Raging Tide Posts: 1,545 Arc User
    edited March 2010
    dammit, they never responded to my ticket!

    wo0t first page!
    -retired-

    now playing megaten and...Forsaken World ;)
  • Samsoul - Lost City
    Samsoul - Lost City Posts: 259 Arc User
    edited March 2010
    Hamsters and urges.. /shrudder.

    And I guess this maintenance thing is good? People always moaning about tickets. I always got my replies pretty fast though.

    Maybe i is loved by the GM population? <3
    Samsoul - fail psychic of Lost City!

    ...I will melt your brain... and decrease your IQ by 150...

    [SIGPIC][/SIGPIC]
  • Zikai - Heavens Tear
    Zikai - Heavens Tear Posts: 153 Arc User
    edited March 2010
    Well, at least this should fix the issue I was having Friday about the ticket not submitting... it was just resetting the page.
    [SIGPIC][/SIGPIC]
    Who heals the healer?
  • Airyll - Dreamweaver
    Airyll - Dreamweaver Posts: 2,882 Arc User
    edited March 2010
    I don't mean to burst anybody's bubble here

    But for us folks in Britain, Monday is on March the 22nd. Typo much? =3
    [SIGPIC][/SIGPIC]
  • Samsoul - Lost City
    Samsoul - Lost City Posts: 259 Arc User
    edited March 2010
    Airyll's a brit like moi!?

    Britain sucks eh.

    - but i like rain :3
    Samsoul - fail psychic of Lost City!

    ...I will melt your brain... and decrease your IQ by 150...

    [SIGPIC][/SIGPIC]
  • Airyll - Dreamweaver
    Airyll - Dreamweaver Posts: 2,882 Arc User
    edited March 2010
    Oui, I am.

    And yeah, Britain's weather can be on the sucky side in winter and autumn. We can, however, have wonderful summers. Hopefully this year will be one of those, right? =D
    [SIGPIC][/SIGPIC]
  • frankieraye
    frankieraye Posts: 250 Arc User
    edited March 2010
    Airyll - Dreamweaver wrote: »
    I don't mean to burst anybody's bubble here

    But for us folks in Britain, Monday is on March the 22nd. Typo much? =3


    Crazy Brits.

    Thanks Airyll :)
    PWI Wiki | Dragon Points | GM Support | Private Message
  • xgrade
    xgrade Posts: 21 Arc User
    edited March 2010
    i Sent a ticket about being banned again on sunday should i not be expecting a reply until its over?
  • QQlmfao - Dreamweaver
    QQlmfao - Dreamweaver Posts: 6 Arc User
    edited March 2010
    frankieraye wrote: »
    Original post here: http://www.perfectworld.com/blog/?p=18471


    Greetings kind, gentle people of Earth!

    We wish to inform you that Perfect World Entertainment's Customer Support email system will be taken offline (for maintenance and upgrades) for a period of approximately 6 hours on Monday, March 23 from 7:00 a.m. - 1 p.m. Pacific Time.

    Local server times for this offline period is as follows:

    West Coast US Servers: 7:00 a.m. - 1 p.m. Monday, March 22

    East Coast US Servers: 10:00 a.m. - 4 p.m. Monday, March 22



    Tickets and emails submitted during this time frame will likely not be received into our network so kindly refrain from submitting your inquiries during that time.

    Upon resumption of our Customer Support services you will notice various enhancements and feature upgrades to our Customer Service Support Page - enjoy!


    Dubois, can I send you love letters through the ticketing system? b:dirty

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