Scrolling down in threads

Charoula - Heavens Tear
Charoula - Heavens Tear Posts: 27 Arc User
edited March 2010 in Support Desk
My ingame hubby has a problem with scrolling down in the forum...it started happening a couple of days ago...probably after the redesigning.He is using windows xp and IE...trying to convince him to use another browser but he is repeating its not the browser since it was working just fine before...Any solutions?
Post edited by Charoula - Heavens Tear on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2010
    Has he cleared his cache and cookies?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Charoula - Heavens Tear
    Charoula - Heavens Tear Posts: 27 Arc User
    edited March 2010
    He just did.No difference...still not scrolling...oh and by the way...he can scroll on othe sites its only PWI he has trouble with and only with the forum....b:surrender
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2010
    What version of IE is he using?

    Also, let him know that testing it on another browser (such as Firefox) is very helpful because it can allow us to narrow down the possibilities of what might be causing it.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    IE 8 for Firefox 3+ recommended with the latest version of Flash installed and Javascript enabled.

    See here for help:

    http://pwi-forum.perfectworld.com/showpost.php?p=741691&postcount=4
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Charoula - Heavens Tear
    Charoula - Heavens Tear Posts: 27 Arc User
    edited March 2010
    b:thanksb:thanks

    He upgraded his IE to 8 and now its working....Thank you soooo much!
    Had a bit of problem with his add-ons but everything is cool now b:thanksb:pleased
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